Unprofessional staff, not recommended
Highly unprofessional, not recommended unless you enjoy long delivery time, false promises and various surprises along the way.
Details - I've ordered a ~2000 NOK racket from Norway and the website promised:
- 1-2 days delivery
- free delivery
- taxes included.
Here is what really happened:
- I've placed the order Dec 9th and got it delivered Dec 27th. To be fair, there was an option to get it on Dec 20th at a distant delivery company's warehouse instead of home delivery. But even then it would have been way more time than promised 1-2 days.
- I had to contact the support to actually get things moving several times as I did not receive any order dispatch confirmation for a few days. Turns out they needed to get my ID number for customs which I had to email them separately, so they can finally ship the order. Which got delayed once again for some days for some reason.
- the delivery was not actually free. I had to pay ~50 NOK at the final checkout stage. Weird, but fine.
- some days later I've got a letter claiming I have to pay the tax on the purchase (again, even though the website said it is included and it was also verbally confirmed by staff during our conversation). So, I'd have to call the support again and deal with it.
- there was no option to select the stringing tension, and my racket was done super tight, so I'll have to re-do it, which one does not expect from a brand new racket (this bullet is subjective though).