Dear Support Team, I request the immediate cancellation of my Tenorshare iCareFone subscription billed to my bank card. Please ensure that no further charges will be made. If any future charges... See more
Company replied
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Update: Following my original review, Tenorshare has now issued a full refund, which I appreciate. Although the software did not work for my specific case (my WhatsApp data transfer was unsucce... See more
Company replied
"4DDiG Partition Manager" did not work when trying to clone a boot drive, 3 attempts no luck, do not buy. 30 day subscription on a use once software is just crazy. Also re-invoiced me 6 days after pur... See more
Company replied
Company details
Written by the company
We focus on data security and system fixes for iOS & Android. We provide users with solutions for device content management, data recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide.
Contact info
Hong Kong
- support@tenorshare.com
- tenorshare.com
3.5
Average
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saved my iPhone Data
My phone was stuck on boot screen with apple logo. Apple's standard troubleshooting did not fix. I would have lost my data if I reset my iPhone, thankfully this app helped in fixing the issue. Also, the interface is easy to follow even for beginners.
January 18, 2026
Unprompted review
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Consumer Trap WARNING: No easy way to cancel subscription!
Bought iCareFone Transfer for a month to transfer whatapp data from android to iphone. The software works but the app has auto renewal and automatically subcribe to one extra app thats originally free, which was so called free trial. Hidden auto-renewal clauses and no easy way to cancel subscription unless you contact the support team to cancel. Didnt notice it until 3 months later and the billing price was already more expensive than the life time license. Absolutely outrageous. Basically its consumer trap.
January 18, 2026
Unprompted review
Reply from Tenorshare
Dear Customer,
Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you.
We failed to locate your order number. Could you please tell us your order number or licensed email?
We will check the issue and help you.
Waiting for your reply.
Yours Sincerely,
Tenorshare Support
https://www.tenorshare.com/support.html
Tried software couldn’t get it to work
Tried software couldn’t get it to work
As I didn’t use asked for a refund,they offered me another product as compensation.
What a con as I’m surely allowed a refund if I only used the software(and didn’t get it to work)for a few minutes and then contacted them to refund.
They must be breaking the rules for consumer protection.
I have replied 23/1/26 as they advised,let’s see what happens .
Well the response was the same as before they’ve cancelled any future payments as was already agreed.
Don’t trust them.
January 12, 2026
Unprompted review
Reply from Tenorshare
Hi TANKS,
We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.
Thank you for letting us know about your recent experience with our software. We regret the inconvenience caused to you.
Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.
SCAM
ALERT! They SCAM YOU! It didn't work as promised, and they tried manually, it seems, after I shared the files, but still no success. Yet they refused to fully refund. They cannot be trusted! They say the cost for the development of software is high, as if we customers, are responsible!
December 23, 2025
Unprompted review
Reply from Tenorshare
Dear Sambhano,
Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment.
We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you. And could you please provide us your licensed email or order number for us to check the detailed information and then I'll forward your case to our internal suppport department to improve our customer service.
Tenorshare Support Center will focus to solve your problem and hope you can give us another chance to make it right for you.
Looking forward to your reply.
Best regards,
Tenorshare Support Team
I purchased the software in good faith
I purchased the software in good faith. Unfortunately it didn't work as described, and the support team flat out refused to give me a refund, for a number of spurious reasons. They just asked for more and more technical stuff that as a none technical person I was unable to give them. Judging by the reviews lots of other customers have had the same problem with getting a refund.
January 12, 2026
Unprompted review
Reply from Tenorshare
Hi Harry,
We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.
Thank you for letting us know about your recent experience with our software. We regret the inconvenience caused to you.
Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.
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Best app
Best app! Finally found an app that those what it says, great developers ❤️✅
January 10, 2026
Unprompted review
SCAMMERS!!
SCAMMERS!!! THEIR SOFTWARE DOESNT WORK AND THEY DONT REFUND LIKE THEY ADVERTISE (30 DAYS MONEY BACK) THIEVES!!!!
January 12, 2026
Unprompted review
Reply from Tenorshare
Hi there,
We are sorry for all troubles and inconveniences caused to you.
Would you mind providing us your email account and order ID and we will email back to you with solutions?
We tried to locate your records from our system but failed. Did you mind providing us your order ID or order email for further check?
Tenorshare values every customer and works hard to provide customers with an enjoyable experience using Tenorshare products and services.
Thanks again for your understanding and patience!
Best at what it’s know for,you can
Best at what it’s know for,you can
Always count on ianygo whenever you’re having difficulty on other app with changing your location…. I’m giving five stars,cause it actually works like magic
January 13, 2026
Unprompted review
I purchased 4DDiG File Repair (Order
I purchased 4DDiG File Repair (Order: T2009025491427901440) but it did not work as advertised. The company makes it impossible to find the "Cancel Subscription" button on their website. I contacted support for a refund and cancellation, but they flatly refused. This is a scam-like experience. Avoid at all costs!
January 7, 2026
Unprompted review
Reply from Tenorshare
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you have experienced with the software performance and the difficulties in managing your subscription.
To assist you personally, we have assigned a dedicated support specialist to your case. They will contact you within 24 hours to review your order T2009025491427901440 and help resolve your concerns.
We value your feedback and are committed to ensuring your satisfaction. Please feel free to share any additional details you may have.
Best regards,
Tenorshare Support Team
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"4DDiG Partition Manager" did not work…
"4DDiG Partition Manager" did not work when trying to clone a boot drive, 3 attempts no luck, do not buy. 30 day subscription on a use once software is just crazy. Also re-invoiced me 6 days after purchase (should have been 30 days)
December 6, 2025
Unprompted review
Reply from Tenorshare
Thank you for your feedback. We will take this matter into consideration.
It's truly an excellent program and a…
It's truly an excellent program and a great choice for me... It restored all my files.
January 12, 2026
Unprompted review
Totally scam at all
Totally scam at all! No refund no cancellation, CS team just play you like a fool, only way to cancel is cancel your credit card
January 8, 2026
Unprompted review
Reply from Tenorshare
Hi Kenny ,
Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you.
We failed to locate your order number. Could you please tell us your order number or licensed email?
We will check the issue and help you.
Waiting for your reply.
Yours Sincerely,
Tenorshare Support
https://www.tenorshare.com/support.html
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Unsuccessful WhatsApp data transfer.
Update:
Following my original review, Tenorshare has now issued a full refund, which I appreciate.
Although the software did not work for my specific case (my WhatsApp data transfer was unsuccessful), customer support ultimately resolved the matter by refunding the payment.
While my experience with the software itself was disappointing, I appreciate that the issue was eventually handled.
January 2, 2026
Unprompted review
Reply from Tenorshare
Dear Masahid,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and disappointment you have experienced with the WhatsApp transfer process and the subsequent refund request outcome. We understand how important your data is to you and regret that the software did not perform as expected.
To ensure your concerns are addressed personally, we have assigned a dedicated support specialist to your case. They will contact you directly within 24 hours to review your situation and work with you towards an appropriate resolution.
We value your feedback and are committed to ensuring your complete satisfaction. Please feel free to share any additional details that may help us assist you more effectively.
Best regards,
Tenorshare Support Team
purchased this software as it had a…
purchased this software as it had a trial period plan, tried fixing my sons phone without any luck. They billed me inside the 3 day trial period and when I asked for a refund they came back multiple times wanting to fix the issue but I went elsewhere because their tech teams were offline. I followed up another 3 times and kept getting the same response whilst asking for a refund inside the trial period. They come back last night stating they would only offer me 30% and have tried negotiating with me whilst clearly inside the trial period.
VERY VERY BAD CUSTOMER SERVICE AND HAS THE HALLMARKS OF SCAMMY ACTIVITY CHARGING PEOPLE CLEARLY WITHIN THEIR TRIAL TERMS.
January 7, 2026
Unprompted review
Reply from Tenorshare
Hi Damien,
Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you.
We failed to locate your order number. Could you please tell us your order number or licensed email?
We will check the issue and help you.
Waiting for your reply.
Yours Sincerely,
Tenorshare Support
https://www.tenorshare.com/support.html
Mala empresa una estafa no cumplio con…
Refund Request Ignored - Order #T2007661431684042752Refund Request Ignored - Order #T200766143168404Refund Request Ignored - Order #T2007661431684042752Refund Request Ignored
January 4, 2026
Unprompted review
Reply from Tenorshare
Dear Yhonathan,
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the delay in addressing your refund request.
To assist you personally, we have assigned a dedicated support specialist to your case. They will contact you within 24 hours to review your order #T2007661431684042752 and work with you toward a resolution.
We value your feedback and are committed to ensuring your satisfaction. Please feel free to share any additional details you may have.
Best regards,
Tenorshare Support Team
tenorshare by far best app program to…
tenorshare by far best app program to use for locked forgot bypass iphones best 5 stars rating
January 6, 2026
Unprompted review
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Software useless, 30-day money-back guarantee is misleading – refund refused
I purchased Tenorshare ReiBoot in good faith to fix an iPhone stuck in an Apple logo boot loop — exactly the type of issue this software is advertised for.
Despite following all instructions, testing on multiple Macs, cables, ports, and repair modes, the software did not resolve the issue. After extensive troubleshooting, Tenorshare refused to honor their advertised 30-day money-back guarantee.
Their explanation was that the issue turned out to be “hardware-related” and that refunds only apply if there is a “bug in the software.” This limitation was not clearly stated at the point of purchase, and as a consumer, it is impossible to know in advance whether such an issue is software or hardware-related.
Instead of a refund, they offered alternative products or lifetime licenses, which is not a substitute for getting your money back.
My experience:
• Software did not work
• Refund was refused despite guarantee
• Refund policy appears misleading
I would not recommend purchasing because if the software does not work the promise of a money-back guarantee is useless
January 6, 2026
Unprompted review
Reply from Tenorshare
Dear Freek,
Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the frustration and disappointment you have faced with ReiBoot and the subsequent refund process. We understand your expectation that the software would resolve the boot loop issue and regret that it did not work as intended, especially after the extensive troubleshooting efforts you described.
To ensure your concerns are addressed personally and thoroughly, we have assigned a dedicated support specialist to your case. They will contact you directly within 24 hours to review the technical details, your interaction with our team, and the refund eligibility criteria as outlined in our policy. Our goal is to work with you to find a fair and transparent resolution.
We value your feedback and take this matter seriously. Thank you for your patience as we work to assist you promptly.
Best regards,
Tenorshare Support Team
Dark pattern
Dark pattern! Red flag all over!
I downloaded a software to help fix iPhone but it unknowingly signed me up for an auto renewal and it misleadingly showed as though there was a 7 day free trial when in fact it was for a second product. There is no intuitive way of canceling the subscription. In fact you have to email them.
Very difficult to cancel! DO NOT BUY.
If they the smallest bit of good conscience, they would fix this. SHAME!
January 7, 2026
Unprompted review
Reply from Tenorshare
Hi Namsu,
We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.
Thank you for letting us know about your recent experience with our software. We regret the inconvenience caused to you.
Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.
migratIon from Android to iPhone
I recently migrated from Android to iPhone and it was important for me to get my Whatsapp chats into iPhone. The app Move to iOS didn't help so I started looking for a third party app and came across Tenorshare's iCareFone Transfer. It worked like a charm and I got everything in iPhone in a jiffy. :-)
January 4, 2026
Unprompted review
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