Tepperman's Home Furnishings Reviews 1,171

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I bought a bed that is (was) light grey in colour. After 7 months random yellow discolouration/stains started to appear all over the wood frame. When I sent them pictures and request for a resolve, I... See more

Company replied

Rated 1 out of 5 stars

Bought a leather couch which was on sale for $3400,after a couple of months the cushions didn't hold up,after sitting for approx 15minutes you could feel the wooden frame on your backside.We informed... See more

Company replied

Rated 1 out of 5 stars

there were fast to take my money plus delivery charge and tell me that product would arrive in store in one, two days,only to find out it could take as long as five days. salesman was fairly new and f... See more

Rated 1 out of 5 stars

Told on Tuesday truck from London. FOLLOWING Wednesday told we do not have a Tuesday truck. LlWeek before otterman was on Tuesday truck. Ooooh I do not know, about that. Only one manager on duty when... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Electronics Store
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store
  7. Wholesaler Household Appliances

Written by the company

Tepperman's is a full service family owned and operated furniture, mattress, appliance and electronics retailer serving Southwestern Ontario, with locations in Windsor, London, Chatham, Sarnia, Kitchener-Waterloo, Hamilton, and St. Catharines to serve your home furnishing needs.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The delivery guys not two hooks off of…

The delivery guys knocked two hooks off of my front chandelier as they were bringing the sofa in I called three weeks later I still haven't heard back from anybody really really bad customer service I would never shop there again

September 15, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Anna,
We would like to apologize for no one reaching out to you, hopefully you receive a call sometime today to get everything resolved.

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Rated 1 out of 5 stars

Never buy the floor model

Purchased a bed frame, looked great on display. However, it was the floor model and perhaps receiving a modest discount made me excited about it. This was short lived once it was delivered. Taken apart, most likely by someone who’s blind. Thus trying to assemble it made it virtually impossible. No hardware, broken pieces, no instructions. I put it together with some help from the internet. But finding after a month that this was a lemon for a bed frame. Perhaps brand new it would be good. I will definitely hard look at the items I am purchasing from here in the future. Plus they forgot my pillows for my couch and then called me to pick them up.

September 15, 2019
Unprompted review
Rated 2 out of 5 stars

Bought twin beds for my daughters and…

Bought twin beds for my daughters and when they arrived one was scratched up and a thin layer of the wood came off with the paint.

September 14, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

We are very sorry to hear that you had delivery damage on your daughters beds. If you would like to speak to a customer service manager please feel free to call 1-877-315-5173. Thank you for leaving your review.

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Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and easy to deal with. Who could ask for more?

September 13, 2019
Unprompted review
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Reply from Tepperman's Home Furnishings

Thank you for your review Michele! Glad to hear that everything was quick and easy for you! Enjoy your purchase.

Rated 1 out of 5 stars

My sales person was the best

My sales person was the best. However my experience with the first 2 delivery people put me off to where I will never deal with u again. Spending over 10000$ was a bad idea with your company.

September 13, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

John,
We are very sorry to hear about your delivery experience! One of our Customer Service Managers will be contacting you sometime today to discuss further. Again, we would like to apologize for your experience.

Rated 3 out of 5 stars

Confusion regarding the Outlet

Confusion regarding the Outlet! Got a letter about a sale at Teppermans but when I went was told the sale didn’t apply to the Outlet! I complained, brought in the letter and got my discount! Very misleading advertising even though I was told that they did say that in the fine print which needed a magnifying glass to read it!

September 13, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Myron,
We are sorry to hear that there was a misunderstanding about our advertisement but we are glad it was all resolved. Thank you for leaving us your review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Our sales man Bernie westfall in your new Ancaster store went out of his way to make our sales experience satisfying.

September 13, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Robert,
Thank you so much for leaving us your review! We are glad to hear that Bernie did an amazing job your last visit. We will certainly forward this message to him and let him know of his job well done! Thank you again for leaving us a review and we hope you enjoy your purchase.

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Rated 5 out of 5 stars

We just bought a new fridge from…

We just bought a new fridge from Tepperman'sand our experience was superb!!! Doug was amazing and so very patient with us. I can't wait to come back to get the matching stove! Thank you so much Doug.

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

We've been dealing with Tepperman's for…

We've been dealing with Tepperman's for years. It's nice we have an account so when we want or need something there's no hit our credit. Love the No Payments, No Interest!!

September 9, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Paul,
Thank you so much for your review! We love hearing about our credit department and credit services being convenient to our customers. Enjoy you new purchase!

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Rated 3 out of 5 stars

No follow up when I was told to expect…

No follow up when I was told to expect one. No filter in fridge and instead of them bringing one to me, I had to go out of my way to pick it up ( which wasn’t convenient), I had to go of my way to rush and pick it up. Dent in fridge that was not identified when I purchased it.

September 9, 2019
Unprompted review
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Rated 4 out of 5 stars

Our salesman was very good and really…

Our salesman was very good and really helped if we asked something and he wasn’t sure he looked it up. We were very happy at that time but during the week we called 3 times about the delivery and each time we left a message for Niko but he never returned our calls that was very disappointing and soured what would have been a 5 star review.

September 8, 2019
Unprompted review
Rated 4 out of 5 stars

good service, short on the follow thru

Gord, the salesman, is great. We toured several stores that day and none of the others gave us the time of day. Gord gave us lots of time even though we said that we were just looking. I dropped a star as the delivery was less than perfect. They set the washer and dryer on the pedestals and left. They didn’t bother to level it etc. I worry about what would happen to an older person who wouldn’t be able to finish the setup. Also, there are bizarre rules about buying new of everything and having nothing included and no discount for buying a pair. To add to it, the appliances went on sale even farther just days after we purchased them. I would hesitate before buying at Teppermans again.

September 8, 2019
Unprompted review

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