Terabyte Electronics 

Impeccable service, fixed my ps5 port very fast same day. Great service would 100% recommend!

great service,fixed ps5 hdmi in 2 hours for great price.

If I could I would give it 0 stars I would. AVOID Terabyte Electronics AT ALL COSTS. I brought in my laptop for repair on 13/09 and paid an upfront quote of £393.60 so parts could be ordered. The quote was itemised as £40 for thermal paste (retailing at £8), £261 for parts (retailing at £148 from official brand vendor), and £90 for labour.

When I questioned the inflated pricing, they admitted to hiding an extra labour fee inside the thermal paste line item and inflating the parts price to almost double as a "business mark-up." Realising the invoice was misleading, I cancelled the repair before any work had been carried out or any parts were fitted.

Despite no labor being performed and no goods delivered, they refused to refund my money.

It took nearly two months and filing an official claim through the Small Claims Court to get my money back. They waited until the absolute final day 02/11 of the legal deadline to confirm a refund, only acting because they were forced by legal proceedings.

For comparison, I later took my laptop to another shop where I was charged £175 for the exact same total service. Save yourself the hassle, hidden fees, and legal headache. Do not use this shop they are scammers.

Very good and cost effective than other shop around Kilburn .

Amazing and quick service thank you so much

Excellent laptop repair service! Very professional, friendly, and knowledgeable. They quickly diagnosed the problem and repaired my laptop perfectly. The service was reliable, the price was reasonable, and everything was explained clearly.
I’m very happy with the quality of the work and would definitely recommend this laptop and PC repair service to anyone who needs reliable and professional help.

Model : Dell Alieanware m16 r1

dont get caught up with the diagnostic bait.

I do not recommend this repair shop. My experience was extremely disappointing.

I brought my laptop to them for one specific purpose: to repair the physical damage. Before taking it in, the laptop was working. However, after the repair was completed, it was returned to me in a condition where it was no longer working properly.

The repair process also took much longer than expected, and communication throughout was very poor. I repeatedly had to contact them for updates because they rarely contacted me first. I was often told that they would call me back, but I would have to keep following up to find out what was happening with my laptop.

When I received the laptop back, I was told the issue was the charger. However, the charger was checked and was working correctly. When the laptop was later inspected by another technician in Colombia, they found internal problems, including damage to the processor and issues with how the laptop had been reassembled.

After everything, they refunded the £70 diagnostic fee, but the overall experience was still very disappointing. I paid a significant amount of money and expected better communication, professional service, and for my laptop to be returned in working condition.

I would advise people to be careful and consider other repair shops before using this one.

Humble and kind staff

Be Aware!!!
Physically damaged my screen. Took more than a month to tell that, the screen needs to be replaced. And handed over me a broken screen.
Always have an argument ready. Wanna hear few?-
* They could not screw up my laptop in 10 days (after not willing to take further their service) because their technicians are crazy busy.
* Their technicians broke my screen because we were rushing to get back my laptop (once again more than 45 minutes)

I would strongly recommend thinking before using this repair shop!
Paid upfront for an iPhone repair because it wouldn’t charge. Was told issue was easy problem to resolve and that data wouldn’t be wiped. The phone was initially returned after fews days later then when they promised only for the exact problem to occur 3 days layer.
I immediately retuned it to the shop. They have now currently had my phone for over 13 days. And have wiped the date! I am going to take legal action as I have requested my mobile and refund back several times for them to just keep making excuses and won’t return either.
The absolute worst experience! Please stay away.

Extremely disappointed with this service. I was heavily overcharged, and they took an unreasonable amount of time to complete the work. They only resolved the issue after I had to involve Citizens Advice. I cannot recommend a business that requires legal escalation just to treat customers fairly

I spoke with the shop yesterday morning explaining on a message exactly what i want done for my MSI Titan HX Laptop and i was very specific in the items i want to be used on my laptop. Working machine just needed a good clean and polish of any liquid metal residue as it is custom modded, apply Honeywell PTM 7950 thermal compound after and a replace the CPU & GPU Fans. I was told to bring it in, they got what i want. Had to leave work early, travel hours in the heat to get there only to find out that they didn't even know what PTM 7950 is... They had only budget quality thermal paste in stock, no premium quality items at all, and considering they didn't even know what i was talking about says a lot for this shop. They just hope you don't know much about tech at all and they can potetially fix your kit with the cheapest stuff on the market. If you want premium work done, that's not the place.
1 Star for wasting my time.

They went above and beyond. Came in for broken HDMI port and came out with a brand new feeling PS5. I went with a HDMI repair and deep clean service as PS5 was very dusty and felt very after a few gaming sessions. Took 2 hours and I'll be officially back to grinding my ranked games. Thank you Aman for your service

The quality of their work was excellent, and their customer service was exceptional.

These guys were so helpful, I got my laptop fixed and Aman was very sweet

Great service , I have changed my HDMI port for my ps5, quick service and excellent customer service!

Amazing service
Drone Mini4 Pro repaired in no time and works just fine

Highly recommended

I usually never write negative reviews, but in this situation I feel genuinely obliged to — I would have never guessed that a traditional high‑street shop in the UK is able to behave like this.

I travelled over an hour to get to Terabyte Electronics and paid £129 for a Samsung Fold 5 battery replacement. Samsung has since confirmed that no battery replacement was ever carried out. The original battery is still in the phone — which explains why I still have to charge it twice to thrice a day, exactly as before. Nothing was done.

As if that wasn’t enough, I then had to deal with the shock and stress of seeing three identical charges from their terminal on my debit card 2 days later. I had to contact my bank’s fraud department to make sure no unauthorised payments went through. 2 charges stayed in the status "pending" for over a week and I was being told that the merchant who initiated them has not "picked them up" yet, but may still do so. Nobody should have to deal with that, also an eye opener of how easy it is to being charged multiple times, once you ran your debit card through a terminal.

I emailed the shop twice. Both emails were ignored. Total silence. They only bothered to reply once I made it clear that I would escalate the matter.

When they finally responded, a person called Sammy refused to refund the £129 and demanded that I “return my old battery” for a lower refund or alternatively they change the battery in front of me - which was initially not possible. Samsung confirmed the battery in my phone is the original factory battery, so this demand was impossible — they never installed anything in the first place.

Do not be fooled by their Google ranking or the flood of potentially fake positive reviews. Read the real, detailed negative reviews and you’ll see exactly what’s going on. They have no licence, no certification, and no authorisation from any manufacturer.
And remember: if you let an unauthorised shop touch your device, you lose automatically your manufacturer warranty — something they conveniently never mention.

Because of all this, I have filed reports with Trading Standards and the Action Fraud Police department, and I am now taking this to Small Claims Court.

Stay far away!

Great MacBook repair. Replaced my MacBook Pro quickly and reliably.