Terminix Reviews 698

We were charged (Prepaid) *******$ on 09/17/24 for the rodent extermination service for 2 years. The first service was done on the next day 09/18/24 and upon inspection post first service we found that half of the exterior holes were left open. we were very disappointed with the service and requested to cancel the service right away and requested for a prorated refund. After reaching out to the customer service 4 times and sending detailed emails with evidence (pictures) that the service was incomplete, we have not received any response from the branch manager #**** and higher **** They cancelled our request for refund without any formal communication. We even requested to deduct the charges for the day of service performed by the technicians and refund us the remainder but they said ******* was the charge for a 30 minute service. All they did was fill out 4-5 inlet points on the exterior part of the house. We are highly dissatisfied not only with the service but also with their Branch Manager and ***************** we are being forced to take legal action against Terminix because they charged a ridiculous amount of money for the service they hardly performed. The fees that Terminix is retaining is illegitimate, unfair and on the contrary to public policy.

Update 10/9: Not only they cancelled the agreement via email for the paid amount of 1444$ (included service plus 1 year maintainence) they never issued a refund not they even provided a reason to cancel the service. So now they basically charged us 1444$ for 30 minute service. Completely ridiculous, never use Terminix.

I had a contract with Terminix and they never seem to come when you wanted them to come, I have told them several times that I am not available on weekdays, and they would always say that came to my house and did not come or that, I cancel the service and was told that they would refund me for both of my last visit which should have been one for $74.00 and the other one for $104.00, I was only refunded $74.00 and was told that in their system it was to only refund me $74.00, I was not refunded for both service which was not rendered. DORTICUS BANGOURA Service technician claim that he come to service my house on 7/11/2024 for the terminates inspection that is a lie, because I don't weekday appointments. Also, the office manager at the LANDOVER 9475 Lottsford Rd Largo, MD 20774, 1 (800)837-6464 is very rude.

My experience with Terminix was horrible. I hired them to manage Ants and Spiders. They took my money for the first appointment. But after that they were MIA. I was with them for almost 30 Days and they missed 4 scheduled appointments. No shows. I was promised on the third call that they would absolutely show up for the fourth attempt. But again the Tech never showed up. So I canceled.

Met Jim Wednesday at my quadraplex (4 apartments building) and as we were walking near the building I was told he didn't need to go in the 4 apartments to give me a quote. Incredible, he said he could give me the quote without going into the building so I told him to call my wife and give her the quote. Unbelievable!! By the way, he has not called my wife as of 9/26/24 at 1:30 p.m.

First-time customer and I have had a totally disappointing experience with Terminix. I was price gauged to install a mesh fence around my porch/deck to keep skunks, rabbits and other wildlife from living under there. I asked them to put the mesh 12" in the ground around the entire perimeter. The Tech/Supervisor did not listen and installed it halfway around the sides and around the front of the porch/deck at different levels in the ground. He said the skunks will not dig around the area where the porch meets the ground. He also, did not even insert the mesh properly on one side only about 3" into the ground. Well guess, what? The skunks kept digging the hole and getting in/out on that side. I have called several times for them to come back out and correct it. They assigned a Tech but he never showed. I called again, they said, sorry you were assigned a Tech who no longer works here. We will assign you another Tech. That Tech did call and said he will come out at 8am on Tuesday. Well, it is Tuesday, and it is 9:55am and I have not heard from that Tech so, far...

If I could give negative stars I would. I have a bedbug problem I wanted resolved immediately. The sales guy was prompt and professional so I signed a contract. So far I've had to have 4 services scheduled and the light issue still is not resolved. The technician came out and was not professional but gave good pointers. He left within 15 minutes of me leaving so how thorough that service could be is obviously determined to be wanting since I've had to follow up 3 more times and counting. The customer service says they will call back but don't. I ask to speak to a manager and I'm told they will call within 24 hours and they don't. For some reason I'm getting the runaround for 4 weeks now when all I want is service scheduled. This company is beyond terrible and I would be ashamed if I worked there.

BS. We opened a contract with them. Sold our home and turned contract over to new owners ( that we had paid in full) . Now after sending us confirmation of our contract ending, they continue to try to bill us. Incompetence at its best. You can’t get anyone on phone to make anything right. I have never seen such unprofessionalism. Don’t use them! You will regret it.

very poor company

If I could give Terminix a negative 5 rating I would!!! Total scam company!!
I had termite bait stations installed approx 2 years ago. The cost was around $1500.00 initially then I was charged over $100/month for 12 months. After 12 months at $100+ per month the cost went down to $37.00/month.
When I signed the agreement the tech told me that the initial $1500 was the cost for the stations plus the bait. I've had 1 bait station inspection since the initial install which was a week ago. Only 1 station needed new bait because the existing bait was "damaged". No infestation has ever been detected.
I just recently received notice that me service was due to renew with an increase in the monthly fee.
I just recently became unemployment and need to cut corners so I called to cancel my service. I was told that Terminix will need to come pick up the bait stations because they are Terminx's property. I have paid Terminix around $3000 and for what?!?!.
Utter and complete rip off!!!!

Today I have been charged a $1500 termination fee for a service that you all said I should have never been charged for!!!! This money was allocated in my bank account to pay for both my documented and disabled son’s Doctors appointment as well as my family members Oncology appointment!!!! You all are TRULY EVIL and DISGUSTING!!!! He NEEDS his medicines and now how in the world am I going to get these funds back!!!! We have the entire guarantee to cancel our service with no charge in writing, yet you all are You came to my house and performed a service, fraudulently without any signature while I wasn’t home!!! This is against your OWN service level agreement per the numerous calls and escalations made!!!! This company is beyond useless and empathetic. They lie about the time frame they will contact you!!!It took 2 months for a call back from Management!!!!! Even after I was told to expect a call in 24-48 hours!!!!!!! You all are thieves, liars, and scammers!!!!! I WANT MY MONEY BACK!!!!! DO NOT USE this company!!!!

WHOM I T MAY CONCERN

CHECK BBB site for thousands of Complaints against Terminix for the same reasons I am pleading for you to attend to our issues.
Our problem is stated below:I do not want any financing for this type of work-I need it cancelled immediately.

Terminix (employees)has/have looked us in the eyes and lied about the provision of services for pest control in our attic and vapor barrier in our crawl space.
Supervisor duped us into believing that the problems are injurious to our health and property(lived here for 20 years without any health concerns ) -we signed the contract for quality service at a price only to have the biggest setback from unscrupulous people that have failed to execute the services and now wants us to pay for an incomplete job.
We are now trapped-terminix is only concerned with collecting our monies-they want to keep you paying and paying.
There is no recourse when you sign this contract-you receive no feedback on complaints -they say they have provided services-what quality services!Very poor services.
Management is unconcerned ,non responsive -bolstered by a customer service support system that only keeps taking your complaints -telling you that they will escalate your concerns-this is a never ending saga to frustrate you-nothing is done.
I am saddened ,but I am not paying for incomplete and substandard work -it has been more than one month that I waiting for a resolution to this matter.-left many messages for the Manager
They have left us no evidence to support services provided -we need to know what we are paying for! The exclusion system is a sham -the one trap on the roof  fell off and is in the yard and 6 pieces of glue trap remain in my attic -no checks over the period to see what is happening -What a service -left many messages no response, just uncaring and untrustworthy-I need a resolution to this as I have seen many complaints with similar issues on BBB-Why should this be allowed to continue under the pretext of excellent service? This needs to be evaluated by management and those concerned should be held accountable  and  disciplined.
For your help-thanks. 
I want a resolution-I will not pay for poor services,incomplete work- do not send me invoices for payment until this matter is resolved-I do not want this financing for shoddy work and demands for payment because of the contract-this must be a reciprocal relationship.
This is ongoing for more than one month.

I have worst experience with Terminix, I never recommend and use the services due to below reasons.
1. When the initial consultation was done, The employee who visited my home on 05/24 said $171.67 was for 3 months of pest service also said the next billing would be in August and shared my cc details for automatic bill payment, late in July I noticed in my credit card statement charges from Terminix which is around $45.34 before 3 months completion. Then I went back and checked June month statement. In June month also Terminix charged $45.34. I have called customer service to revert the changes, and the response I got is $171.67 is the initial charges to set up the account etc which we charge, I have given complete details about my initial discussion. customer service rep is not showing any interest, and the response is very bad. When I requested to cancel my subscription, she promised not going to charge anything in August and adjust overpaid charges in August. however, to my surprise I received an email in August for charging another $45.34, Then I have to cancel my services forcefully by shouting on cc.
2. Coming to the service as per the initial discussion they will give the additional pest service if I see more pests in the middle of the month, when I called for additional service after seeing more bees, the response I got is there are not available slots I need to wait until my schedule comes. When I said I am going to cancel my service Then CC said I will forward your request to the local office. you will get the call and schedule additional service. in reality, I did not receive any call from the local office and did not receive any further service. Overall, my experience with Terminix is very and I do not recommend it due to overbilling, no professionalism, and bad service.

Mosquito service does not work at all. Waste of money. The home pest control works for the most part. They have been missing appointments for regular servicing and inspections and you need to call them up to reschedule. Not sure why I can’t reschedule with the same person who texted to setup the appointment in the first places. Super annoying.

Terminix No Show Again .

We have a contract with Terminix and once they took our money it has been impossible to get Terminix to keep an appointment. They don't show up. Then the call center just strings you along. Your money. This is a scam.

If I could give zero stars I would. They recommended a wire mesh along the perimeter of my home. What they ended up doing is digging out stones of my foundation leaving big channels and holes into the crawl space and then placing a mesh (with gaps) over that. So where previously I had the occasional mouse issue, now I have a major mouse issue, water getting into my crawl space never mind all of the insects etc than can get in.
They made a minor issue a thousand times worse. I had to pay a stone mason to come out, rip off the mesh and patch up all the stones that were pulled off.
Terrible, I should never have hired them. Ended up costing me so much money to repair what they did to the foundation of my house.
Besides that they are messy, they will leave your home with dirty glove marks all over the walls and mud everywhere. They really don’t give a crap.

Stay away from this company. They WILL charge you even when they DO NOT actually do any service. It is part of their business model, just READ the other 1 star reviews 🤦🤦🤦🤡🤡🤡. They hope you don't notice. In 2021 they charged me despite never having provided the service. It took over a year to resolve! This time they charged me $168.37 on February 6, 2024 despite not having provided the service due to weather. We called them to ask why. They assured they would address the issue. It never happened. After months of back and forth. Hours on the phone talking, tons of ticket numbers, getting assurances, dozens of emails, they refuse to do anything. It gets better, I finally get an email from them the other day that states as " gesture of Goodwill" they will give me 10% off the next visit! Do you believe the arrogance and condescension? They spend thousands trying to get 1 net new client. They are willing to lose a current paying client because these geniuses refuse to correct the $169 scam they tried on me twice! Very frustrating dealing with these scammers. They really don't seem very bright. I have a life and family to take care of instead of dealing with these morons. Spare yourself the grief of having to deal with them. Their web site states the following 🤡🤡🤡🤡🤡 TERMINIX CANADA gets results. We 100% guarantee it.

They respod to google revews and ask you to email them. Guess what? the email bounces!! These people are nasty

I called customer service to cancel my subscription because of the prices going up dramatically over the last 2 years and no notification prior. I was forwarded to the cancelation dept. and spoke to James. I explained the reason for the cancelation and he said what if I lowered the price, would you stay? I asked why is he allowed to haggle the price and why I wasn't notified about the increase. He said you've been a customer since 2002 and we can do that for long-time customers. He said snail mail and/or emails are sent about price increases, but I did not see any? He said well do you want the new price or to cancel, so I just canceled because it sounded like he had no time to offer an apology for the lack of communication. Sad for someone who has been a customer for over 20 years. In one year, mosquito service has gone up $15 a month ($96) and pest control up around $48 every 3 months ($207)

they cut me off on the highway and that was really rude. i don’t appreciate it. he also gave me the finger. BULLSH*T. AND HE BLEW A STOP SOGN WTFFFF

very lazy people work here.
They take your big bucks and forget you.
they come spend 2 minutes and go.
if you recall them, they special charge you.
one of the terrible company there is!
I am a current customer. will not renew.

BEWARE!!! Terminix is a horrible company with terrible customer service. They did a job for my church and left tape that is not easily accessible because of the height they ruined the paint in some areas. We have been trying to get it resolved for months and have been ignored. We have sent emails and text messages and have called with no answer. Brian Osorio, a tech that works for Terminix in the broward area, is a liar and is very unprofessional. He was called, and he stated that he would call back in 20 min. He never called, so I called him back he forwarded me to voice mail. I called customer service, and supposedly they sent the complaint to the manager of the local branch who was supposed to call me. Twelve hours later, I am still waiting on a call. Don't waste your time or money on this company.