Eddie Herrerias was extremely helpful. We ordered one of the portable clean rooms from Terra Universal to test out and it was the best decision! Ordering process was swift and simple, overall took les... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jessica Chavez does an amazing job. She is always available. She has solved many of BLH problems with her swift thinking and exceptional customer service. She helped us navigate many of the new tar... See more
Jesus has been our point of contact with Terra Universal for a while now and has greatly helped us with building out our new lab space. He's easy to work with, very helpful, and responds to email ve... See more
Incredible customer support and brandon was extremely fast at responding and helped answer alot of the questions I had about unit I bought for my mushroom farm. Will be coming back for any lab upgrade... See more
Desiccator; ValuLine™ ES™, Acrylic, 1 Chamber, 19.125" W x 16" D x 13.25" H
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Desiccator; ValuLine® ES™, Acrylic, 5 Chambers, 19.125" W x 16" D x 61.25" H
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ESD Grounding Cable, Stainless Steel, InterMetro
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Shipping Costs - FOB Destination
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Work Station, BioSafe® Ultra-Clean; 304 or 316 Stainless Steel, Heavy-Duty, Solid Top, 72" W x 30" D x 30" H, A Base
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Work Station, BioSafe® UltraClean™; 304 or 316 Stainless Steel, Heavy-Duty, SolidTop™, 48" W x 30" D x 30" H, A Base
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Cord Adapter, MIN4 PL to 16AWG Power Cord for Terra Fan/Filter Unit, 300V, 10A
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Smart® Desiccator; 304 Stainless Steel, 22" W x 21" D x 17" H
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Hand Washer/Dryer; UltraClean™, 304 or 316L SS, 1 Sink, Dyson AirBlade®, 24" W x 25" D x 40" H, 240 V
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Pressure Booster Module for Nitrogen Generator, 2x - 4x- Multiplier
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Company details
- #3 of 3 best companies in Laboratory Equipment Supplier
- #5 of 6 best companies in Air Filter Supplier
- #38 of 50 best companies in Manufacturer
- #3 of 8 best companies in Safety Equipment Supplier
- #1 of 1 best companies in Ventilating Equipment Manufacturer
Written by the company
Terra Universal designs, manufactures, and stocks comprehensive lines of cleanrooms, air filtration systems, pass-through chambers, desiccator cabinets, glovebox isolators, laminar flow hoods, cleanroom furnishings, and laboratory equipment. Since 1975 our mission has been to transform the world with innovative solutions that improve health, safety, performance, and yields.
Contact info
800 S Raymond Ave., 92831, Fullerton, United States
- (714) 578-6100
- info@terrauniversal.com
- terrauniversal.com
4.4
Excellent
784 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
The equipment was carefully packaged and arrived in perfect condition. Loren was quick to respond and offer solutions to any questions that I had. I couldn't be happier!
November 11, 2025
Unprompted review
Great experience with Taso and Carmen
Great experience with Taso and Carmen on setting up two cleanroom spaces for our company: one hard wall and one soft wall with constantly changing requirements on our end. They were quick to respond to any questions we had on design, components, and pricing, and they were creative in offering solutions for difficult requirements that we threw at them. I definitely enjoy working with them and hope to continue in the future when we inevitably expand and create even more complications.
November 7, 2025
Unprompted review
Reply from Terra Universal, Inc.
Dear Chull,
We apologize for the lack of response. This is not the level of service we aim to provide. Our team is reviewing your order status and will reach out shortly to share an update.
Sincerely,
Loren
Customer Service
Quick Delivery
Items are always delivered in a timely manner. Thank you for the quality products and service.
August 8, 2025
Order # 340452
Order # 340452
Lack of communication. I have to contact Terra to get updates. This order has missed the promised delivery several times. (ETA was 8/21) No one will give me the full details on what the problem is. I wish I could rate with a LESS than satisfied rating. This is not the service I expected. Very disappointed. Would not recommend.
August 6, 2025
Reply from Terra Universal, Inc.
Dear Ana,
We apologize for the unexpected delay on your Sno Gun Dry Ice Cleaner, and the frustration it has caused.
This product is not manufactured by Terra, and the vendor is experiencing unexpected order fulfillment issues that are outside Terra’s control. This has affected our ability to meet the original estimated ship date.
We are actively checking-in and following up with the vendor to ensure your order is processed as quickly as possible. Please note that for this product we are able to allow free cancellation, if you prefer not to wait.
We appreciate your patience and understanding.
Sincerely,
Loren
Customer Service
Better documentation.
July 31, 2025
Reply from Terra Universal, Inc.
Dear Ron,
Thank you for your four-star review and feedback to help us improve.
We are constantly improving our products and are committed to providing thorough, accurate and easily accessible documentation for all our products.
To help us resolve your specific concerns, please send an email to customerservice@terrauniversal.com detailing the issues you encountered. We will review and update our files as needed.
Sincerely,
Loren
Customer Service
Amazing service on such short notice!
Jesus was fantastic! He provided excellent communication and made sure my order was shipped out quickly. I really appreciated how prompt and professional he was throughout the process. Everything went smoothly from start to finish - highly recommend working with Jesus!
October 28, 2025
Unprompted review
Super Helpful
Taso & Carmen were quick to respond and fast to provide pricing & lead times. Documents provided were in a different language and it was no problem. The project in particular did not go through but I foresee us working together on the next one.
October 14, 2025
Unprompted review
Want to leave a little review about the…
Want to leave a little review about the assistance we got from Zack. So far was very helpful and quick to answer. We are waiting for an email to do business with Terra Universal.
October 27, 2025
Unprompted review
Terra Clean Room Windows
Eddie Herrerias has been extremely helpful in the process of ordering clean room windows. He answers all questions and phone calls almost immediately. I would recommend ordering from Terra.
October 23, 2025
Unprompted review
Eduardo was extremely helpful and…
Eduardo was extremely helpful and friendly with the tech support he gave. He was very responsive and helpful. Thank you!
October 16, 2025
Unprompted review
It would be wonderful to have more…
It would be wonderful to have more people like Jesus, who was always so helpful in assisting me with what I needed.
October 17, 2025
Unprompted review
Jesus was extremely helpful and…
Jesus was extremely helpful and professional. My company will definitely use Terra again.
October 16, 2025
Unprompted review
Great service
After contacting the general enquiries email Ryan responded very quickly and was super helpful.
Quote was sent quickly and acknowledgement of our PO was also sent to me as soon as they received our PO.
October 14, 2025
Unprompted review
Terrible experience
Terrible experience - we submitted a PO in late-June 2025 for a pair of clean room tables. The original shipping projection was around mid-July but they kept delaying it - I still don't have the tables (it's mid-October) and now I have to either cancel the order or risk holding up our research. Beware if you're in the same holding pattern - they kept delaying the projected completion date, pushing it back 2-3 weeks, updating the online projection every couple days. I reached out numerous times via email - every time, they would respond that the construction team estimated 2-3 more weeks. I emailed them every 2-3 weeks to receive exactly the same answer - 2-3 more weeks... It's now been 4 months with no progress - no confirmation or update on order completion or shipping date. Absurd - stay away.
October 12, 2025
Unprompted review
Reply from Terra Universal, Inc.
Dear Valued Customer,
We take your feedback seriously. This experience does not reflect the level of service we strive to provide. We would like to review your specific order details and work toward a satisfactory resolution.
Terra offers hundreds of products in-stock and ready to ship immediately. We have tables in-stock for every application and budget.
We also manufacture many custom products to order — including custom cleanroom furniture such as the tables in your purchase. For customers who need faster turnaround, we offer expedited manufacturing services with guaranteed ship dates to prioritize urgent projects.
We aim to clearly communicate estimated manufacturing leadtimes for quotations, so that customers can make well informed decisions. We have also taken steps to improve our automatic lead-time communication service and workflow to automatically communicate status updates and changes in ship dates after orders are placed.
In this case, it looks like the order required manufacturing, and unfortunately, the production timeline took longer than expected.
Thank you for bringing this to our attention — your feedback helps us improve our processes to deliver a better experience for all customers.
Sincerely,
Loren
Customer Service
Justin my Sales rep was extremely…
Justin my Sales rep was extremely helpful and friendly 10/10 customer service
October 15, 2025
Unprompted review
Awesome Help!
Leslie Renteria showed great attention to help clarify and resolve a problem I was experiencing with an order. Very responsive to emails as well as phone calls, good customer service experience overall!
September 29, 2025
Unprompted review
Ryan was really helpful at explaining…
Ryan was really helpful at explaining the specs and helping me choose the right product that I needed
October 7, 2025
Unprompted review
Excellent service from Eduardo Cordova.
September 16, 2025
Unprompted review
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent Service from Jesus Franco at Terra Universal
I recently worked with Jesus Franco from Terra Universal for a product quote and order processing. He was incredibly helpful, responsive, and knowledgeable throughout the entire process. Jesus made everything smooth and straightforward, ensuring I had all the information I needed. It was a pleasure working with him, and I highly recommend Terra Universal — especially if you get to work with Jesus!
September 25, 2025
Unprompted review
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