Terra Universal, Inc. Reviews 784

Good communication. Emmanuel was thorough with his emails.

Robert was extremely helpful in getting my order out on time and in extremely short notice. Despite the fact is was a small order in terms of $'s, Robert spend a great deal of time to be sure it was taken of that day. I am appreciative of his efforts and will certainly use Terra Universal again.

Nathan was very helpful in resolving questions pretty obscure need for me. He provided links and product information.

Nathan was helpful. He was able to answer my question. The only reason it's not 5 stars is because he didn't give the answer clearly enough on the first ask, but he was quick to correct/clarify after I asked again.

Daniel Cardona was extremely helpful throughout the entire ordering process. We had multiple discussions about various types and sizes of gloves, and he remained committed and responsive every step of the way. He didn’t stop working with us until we were completely satisfied with our order.

So happy with the experience I've had with the help of Daniel who has been kind, helpful and patient with every communication. I had initially reached out about a glovebox set-up on a limited budget and Daniel worked patiently with me step-by-step and took multiple calls over weeks trying to organize everything. Unfortunately due to internal delays on our end, the process for approval took months and eventually a used internal system was identified for use. So even though we could not move forward with a purchase, the interactions with Daniel along the way and his patience and understanding with the situation is really how you build trust and a good relationship with customers that makes me want to use Terra Universal for help with needs in the future.

Liam from Terra was extremely helpful in procuring and securing a sales order for our companies HEPA filter fan, as well patient with our cost accounting and purchasing team. Highly recommend ordering any product from Terra, team members are very willing to work and communicate.

Price was on the high side, especially with shipping and handling but the customer support was very good. Liam was able to guide us through the quoting and payment phases with prompt responses.

Liam was a great help, very communicative, and quick response, with an order I recently made. Any questions I had, Liam was able to get on top of things for me and get things clarified.

Good product! Arrived on time! And Eduardo was super helpful and quick with everything we needed!

After I ordered these gloves, you sent an e-mail telling me they were not stock, and 8 to 12 weeks away. Your website had no clue that I saw that there was no stock.
I will find someone in China who has stock,

Never got the 3D draw
shipment delayed without any explanations

Emmanuel provided outstanding support during our recent interaction. They were courteous, attentive, and demonstrated a strong understanding of the issue at hand. Their communication was clear and professional, and they resolved my concern efficiently and with a positive attitude.

They were unable to provide the service I needed, however Liam was able to provide assistance and was extremely helpful the entire time. Great customer service.

A while back, we ordered BioFit ISO6 chairs for our newly renovated GMP cleanroom facility, and the ordering process went very smoothly. Recently, we encountered an issue with one of the chairs and reached out to Terra Universal for assistance.
Mr. Loren McAdoo responded promptly and efficiently to process a claim to resolve the issue.
We are extremely satisfied with the way our inquiry was handled and truly appreciate Mr. McAdoo’s professionalism and support. It was a pleasure communicating with him.
Thank you again for the excellent service.

I have been working with Jessica Chavez. She is very attentive to details and quick to respond.

Delivered per update

Long time customer of Terra Universal, worked with Rafael Juarez most of the time. He is a quick responder when you send a message to him. He tries hard to get what we need in a timely manner. They make us feel like we matter, makes our job easier.

I worked with Robert C and my experience was great! He was able to modify the order I placed to deliver on a truck with a lift gate last minute so I didn't have to rent a scissor lift. He really went above and beyond!