Tesco Ireland Reviews 

619
•
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer service agents who completely dismissed complaints, refused to provide managers, and failed to offer meaningful solutions. Many people also shared serious concerns about poor product quality, pointing out everyday items near their expiration date, damaged packaging, or rotten produce left on shelves. Though some customers encountered negative situations, a few reviewers were satisfied with the pleasant and efficient workers who went out of their way to help. Visitors additionally mentioned that certain store locations delivered wonderful support and outstanding assistance during their shopping trips.

What people talk about most

Staff

People report ambiguous experiences with staff, as some consumers highlight dedicated delivery drivers and... See more

Product

Consumers find product experiences to be highly mixed, with reviewers praising reliable deliveries and items... See more

Customer service

Reviewers mention negative feedback about customer service, expressing deep dissatisfaction with unhelpful... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the quick and helpful staff... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I know things are bad with shoplifters and staff have to be more vigilant but my experience shopping is more than a bit uncomfortable. I go between two store in Sunderland, one being an express and th... See more

Rated 1 out of 5 stars

Did €340 shop in balbriggan, found double charging over home in D3. Contacted customer care and they insist we do a 1hr plus return trip to get a refund. After making some way with 1 customer r... See more

Rated 1 out of 5 stars

They constantly, and most likely deliberately, deliver fresh meat that is just a day or so away from its useby date. I hand these back to the driver's all the time and have to be refunded. It really... See more

Rated 1 out of 5 stars

Just spoke to Shannon Customer Service Manager regarding two complaints. In short she wasn't interested in my complaint .She clearly got fed up listening to me,she dismissively and sarcasti... See more


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2.1

Poor

TrustScore 2 out of 5

619 reviews

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2.1

All reviews

(619)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

Been left waiting for delivery twice…

Been left waiting for delivery twice and it never came.
First time they said the driver couldn’t find me, but they never even called to meet them.
Second time, the payment didn’t come through, I’ve got in the app and did the payment, it came through.
Hours later, Tesco app was showing that the delivery wouldn’t be done cause of payment issues.
Customer service was useless both times, not offering a new plausible time slot.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

A really outstanding customer service…

A really outstanding customer service from a lovely, kind, pleasant lady at Tesco Shopping Centre Galway on the Headfird Road. I could not access my club card and Yvonne, cashier at the Tesco clothes and Electrical was an outstanding help, charging my phone, so I coukd access y Tesco clubcard. I got this lady's name as Yvonne and I hope she is recognised by Tesco as a real example of the kind of customer service you simply do not get anymore. Thank you so much for making my day Yvonne.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

excellent customer service

Contacted Tesco to advise a product had been out of stock for a while and was advised it was not being stocked due to poor sales. They arranged for a delivery of the product to my local store and it arrived within 2 working days. Cannot ask for better service. Thank you so much

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Security guard kick us out for no reason

Security guard kick us out for no reason we try to go into the shop we did nothing we told them it wasn’t us. We didn’t do anything and we even said to check cameras in case they mixed us up with someone else they didn’t let us in and kick us out. And my mother was very disappointed didn’t get her the groceries. She asked.for

March 6, 2026
Unprompted review
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Rated 3 out of 5 stars

Product availability

My biggest problem is that on going through My Favourites which are the items I most frequently buy about 50 to 60% of the items are either unavailable or no longer part of the Tesco Range. I find this infuriating because it means I have to do a second shop i.e. go to the butchers or Dunnes Stores for the items that are missing.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Tesco's made their online delivery…

Tesco's made their online delivery absolutely useless. I used to order large amounts and now the quantity has a maximum amount of items , you just lost a customer. I order of supermarkets like Dunnes and SuperValu that don't have a maximum. Your online delivery is not helping anymore in any aspect absolutely stupid......

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Tesco Whoosh Delivery

I was informed by your support team that my Whoosh order had been left at the fire exit on the wet floor. When I went to check this location immediately after the call, there was no delivery there.

I’m very concerned about this-if the order is meant to be handed over securely, why is a delivery code required to give to the driver, if they are going to leave the bags unattended outside on the street?

Leaving groceries at a fire exit, on a wet floor, without confirming receipt using the code is not acceptable.

Tesco shouldn’t allow this, I asked a refund and I’m never gonna order from Tesco again.

February 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Price gouging at its finest

Price gouging at its finest. Tesco make hundreds millions each year to add to their billions in profit by selling your data. If you think for a second you're getting a good deal you're wrong. Always plenty of staff standing around in stores and never enough tills open because they want to herd you to the self scan till like sheep and make you do the work yourself. Just remember you're better than that and deserve more.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Fingers smell like used car…

Fingers smell like used car tyres/rubber/synthetic who knows what after detaching the leafs(specifically fingers used for that) and eating "Tesco Strawberry 227G" ? Seriously, what's on or in it ??? I will never get any "fresh fruits" from you again.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Overcharged once again

Overcharged once again, although a customer service person that can do their job. Hallelujah
Loads of staff no reason for mistake even manager was in same isle checking items, who in my past experience with is unfit for manager.
Still nice to know an actual customer service attendant that can do there job.
Still not nice being overcharged as I said to the attandent this is not the first time ovcharged by same store ?
Waiting on refund :
Aid : A000000031010
Auth code : 03723
Hope it goes back on card soon.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

TERROR AT TESCO

Me and my friend were on a strict time limit to not our bus. When we stopped in the Mahon Point Tesco, we needed to refill our blood sugar we spent FOREVER looking for the sweet isle section (the whole shop is a maze) multiple members of staff ignored us as we searched clearly in distress, we even tried asking for help and yet again ignored. When we finally reached the isle everything was incredibly expensive. We picked up what we needed even so, and made our way to the till, only two tills were open even though there were loads of people there lines were massive (OPEN MORE TILLS CLEARLY!!!!!!) we were waiting for a ages combined with the time to find the isle, and we had about 5 minutes remaining. We began to feel impatient but we didn’t complain. Then the shop keeper (who before this was moving purposely slow, stalling, and giving us dirty looks just like the other workers might I add) left SHE LEFT HER TILL AT THE BUSIEST TIME OFF DAY TO GOSSIP/DISTRACT OTHER WORKERS (they were not discussing work subjects) AND DID NOT RETURN half way through checking out someone’s shopping. Leaving us all waiting, me and my friend eventually left with nothing, but it is impossible to leave without buying something.

January 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Tesco, effectively stealing from customers

Did €340 shop in balbriggan, found double charging over home in D3. Contacted customer care and they insist we do a 1hr plus return trip to get a refund. After making some way with 1 customer rep (Stephen) by email, a different rep (Paraic) comes back to say, go to store where originally bought. Like he didn't bother looking at previous correspondence.

So, not only did tesco over charge, they are now wasting my time with nonsense suggestions.

Over the years, tesco have made numerous mistakes with our bill, but not once had their error been in our favor, which make you suspect how innocent these mistakes are.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

If greed was renamed it would be called Tesco

Just been in to the Clarehall store, the amount of products that have skyrocketed in price since before Christmas is unreal, its a NO from me, Dunnes are the most reasonable on prices, which is where I went when I left your shop emptyhanded.

January 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Manners

Hi maynooth tesco I know your an English company but today i had a m16 experience behind me at a checkout then followed me to the underground carpark before all that happened i was cased at the checkout by 3 young girls trying to make a show of me I eventually paid and walked for elevator stairs where I was still followed i got to McDonald's carpark and still staked by a member of staff it's Xmas eve im a well known soldier and if they thought i didn't no what was going on im degusted by there behaviour

December 24, 2025
Unprompted review

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