tesery.com Reviews 379

Reply from tesery.com

Oct 27, 2025

Thank you for taking the time to review our customer feedback before making a purchasing decision, and for providing us with your honest assessment.

We completely understand why a 61% rating would cause significant hesitation and lead you to seek alternatives like Amazon, especially when you are looking for reliable shipping and a positive overall experience. We are sorry that our collective reviews currently portray an image that rightly suggests "avoid, avoid, avoid."

We are glad to hear you specifically like the aesthetic of our Model 3 steering wheel cover—we believe in the quality and design of the parts we source.

However, we acknowledge that product design means very little when it's overshadowed by poor service. Your decision highlights two critical areas where we must immediately improve:

Shipping Speed: The repeated complaints regarding delivery times measured in weeks, not days, is a major systemic issue we are actively working to overhaul with our logistics partners.

Overall Customer Experience: The low rating points to fundamental problems with communication, quality control, and order fulfillment that we are urgently addressing across all departments.

We respect your decision to choose Amazon for the convenience of next-day delivery. Ultimately, your time and trust are important, and we failed to demonstrate that we could meet the service standards you expect.

We appreciate you giving us the chance to read your thoughts. We will continue to work hard to improve our operation in the hope that if you ever consider a specialized accessory again, our ratings and service will have improved significantly to earn your business.

Reply from tesery.com

Oct 27, 2025

Thank you for contacting us and for sharing the details of your experience with the center caps. We sincerely apologize for the confusion, the incorrect information you received from our "support" team, and the overall frustration this situation has caused.
We are very sorry that a member of our support team attempted to argue with you and insisted that "there's no other type of center caps." This is unacceptable. Our team should be focused on listening to your specific situation regarding your aftermarket wheel covers and providing accurate solutions, not debating compatibility. We are committed to reviewing this interaction and providing additional training to ensure our representatives handle fitment issues with professionalism and accuracy.
We hope to resolve this issue for you as quickly as possible and make the return process as easy as possible. Given the inaccurate information you received, the shipping hassles, and the time it took you to resolve this issue, we will have a dedicated customer service representative contact you immediately to follow up on this matter.
Since you plan to order from us again, we can absolutely ensure that you receive your unused discount. Instead of applying it to this return, we will send you a new, unique 10% discount code to use on your next order, making it easier for you to place an order once you find the right part.
Thank you for giving us the opportunity to correct this issue. We value your business and look forward to earning your trust again with your next purchase.

Reply from tesery.com

Oct 27, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you've had with your recent order.
We are truly sorry that your order has still not shipped after more than two weeks. This unacceptable delay is not reflective of the service we aim to provide, and we understand why you are disappointed and frustrated with the slow process.
We have arranged dedicated customer service staff to personally supervise the execution of your order and provide you with an accurate shipping schedule and tracking information.
If you have any more questions, please contact support@tesery.com and service@tesery.com. Our online customer service staff will give you detailed answers.
We understand that similar parts are available elsewhere, and we apologize that your current experience has led you to regret ordering from us. We value your business and are committed to earning your trust back through prompt resolution and improvements to our service and product information.

Reply from tesery.com

Oct 21, 2025

Thank you for reaching out to us regarding the issues you are experiencing with the Model Y seat back covers. We sincerely apologize that these covers are not functioning as expected and are causing problems when you fold and unfold your rear seats.We understand your frustration completely. A product should be designed to work seamlessly with the vehicle's features, and it is unacceptable that the cover is catching and bending due to inadequate fixation at the bottom.We also apologize that the initial suggestion from our team was for you to purchase and apply your own Velcro, even with the offer of a $15 credit. We recognize this is not a proper solution to a product design or quality issue, and we regret that we put the burden of fixing the product onto you.
We will inform the customer service staff to adjust the solution and provide you with satisfactory service.
We value your feedback on the functional defect, and we will be using this information to review the design and attachment mechanisms of these seat back covers with our supplier to prevent future issues.

Reply from tesery.com

Oct 17, 2025

Thank you for contacting us and for sharing your experience. We sincerely apologize for the significant issues you've encountered with your recent order.
First, we are very sorry that your order for the yoke was subject to such an unacceptable delay of a month and a half. We understand how frustrating it is to wait that long for a product you are looking forward to receiving.
Second, and perhaps more importantly, we deeply apologize that the product you received was incorrect—a yoke with no controls—instead of the yoke with controls that you ordered and paid for.
We sincerely apologize for the inconvenience caused thereby.
We will arrange for a dedicated person to verify your original order to confirm whether the wrong goods have been sent.
Thank you for your patience. We will provide you with a solution as soon as possible.

Reply from tesery.com

Oct 17, 2025

Thank you for informing us of this issue. We sincerely apologize for your unpleasant experience.

We completely understand how frustrating it is to wait a long time for your package only to discover that the local carrier does not deliver it directly and requires you to retrieve it yourself.

We are taking note of your feedback regarding Hrvatska pošta's delivery performance, as we rely on our partners to complete the delivery smoothly.

While we work to improve our logistics partners in your region, please let us know if there is anything we can do right now to make up for this poor experience, such as offering a small credit on a future purchase.

We value your business and hope to provide you with a much smoother delivery experience next time.

Reply from tesery.com

Oct 16, 2025

Thank you for bringing this to our attention. We sincerely apologize for the error with your shipment.

We understand that your order included both a screen protector and a phone mount, and we are very sorry that you only received the screen protector. We recognize how frustrating it is to receive an incomplete order.

Please rest assured that we are looking into this immediately to determine whether the phone mount was separated into a second shipment or if it was mistakenly left out of the package.
Regarding after-sales issues of the order, you can try to contact our customer service email support@tesery.com and service@tesery.com. Our customer service staff will serve you wholeheartedly.

Reply from tesery.com

Oct 15, 2025

Thank you for reaching out and sharing your feedback with us.

We sincerely apologize that your experience has been characterized by both very slow shipping and very slow responses from our team. We understand how frustrating it is when delivery is delayed and when attempts to communicate are met with silence or substantial waits. This is absolutely not the level of service we strive to provide.

We are actively reviewing our shipping and logistics partners, as well as our internal communication protocols, to address these issues immediately. We are committed to speeding up our response times and ensuring that all customer inquiries are handled quickly and effectively.
We have verified your order and it has now been dispatched. We will urge the logistics provider to deliver as soon as possible to make up for your waiting time.We value your business and appreciate your patience as we work to make the necessary improvements.