Poor quality product and review manipulation...!!!
I ordered the Tesla Model 3 full set of mats. When I received the mats, the first thing I noticed is that they were cheaply made, a very similar plastic as my trash bin. Edges were crooked, looked as if they cut them by hand and simply did not fit the interior of my car correctly. After conversing with them for weeks, in order to receive a refund, I would have to pay a $90 shipping fee to Pamona CA and a $60 restocking fee. I decided to keep the mats and sell them on Ebay in order to mitigate the loss.
I wrote a negative review on their website, then judge.me (The review app that collects and displays merchant reviews) sent me an email to verify it was me who wrote the review. I waited days for my review to post, it never did. I contacted Judge.me and asked them why, they stated that they allow Tesmanian to moderate their reviews before publishing them, giving the merchant an opportunity to resolve issues.
Judge.me also stated that stores that publish 80% of their reviews receive various transparency medals on the merchant’s site, Tesmanian has no medals . I do believe that judge.me is not at fault and that Tesmanian is solely responsible for concealing unfavorable reviews which in turns misleads online shoppers. I do know that the 2016 CFRA Act allows me to post an honest review regarding the contract between me and Tesmanian and protects my right to do so. I also know that in this situation, Tesmanian has used review moderation unfavorably to mislead consumers by only posting 4 and 5 star reviews.
I plan to raise this matter with the FTC, Shopify, BBB… until Tesmania is transparent in their operations, allowing customers to make informed decisions.
February 24, 2022
Unprompted review