TestFreaks Reviews 48

Didn't publish my review as it was written in english, it was a negative review.

They asked for a review of CDON.COM. I made a review, which was rightful, and they wrote that they would publish it and asked me to solve the issue with CDON.COM (which I have tried for weeks).

This process is illegal because the review gives a wrongful impression of the vendors reviewed.

I bought a very expensive chair from Nordic Nest, which was of poor quality. It’s a classic iconic model, and one which is very popular. Negative reviews with photos could potentially impact sales both for the manufacturer and Nordic Nest. The purpose of my review was to nudge Swedese to address the issue.

I grew up with these chairs and have several already in my house — none of them have looked like the one I received and its replacement. I was then asked to write a review and decided to take the time to do that, including posting clear photos and details of the issue I had with the chair. It was a balanced and honest review with no hyperbole.

The review was not published and I never received an email from them stating why. I wrote Testfreaks to ask for the reason, but they didn’t reply.

I can only conclude that they are not interested in negative reviews and that they are misleading prospective customers who are relying on their reviews to make purchases. I will report them to the Ombudsman and alert Which? so that hopefully the public can be made aware. As you can read on this site, I’m not alone with this experience.

Update. Six months or more after the initial review above, my review was finally posted. But I followed up on several occasions. Nobody should have to do that. I've added one star to reflect that my review was eventually posted.

bought a dancing plant for my daughter there over a month ago. It hasn't arrived yet :) do not recommend this website as it is just scams

Same experience as other users.
Negative review cannot be published.

I got asked to place a review of 24shop
2 days later I get a message that my review cannot be published and I should contact customer service of 24shop (who do not reply to any messages, which was written in my review). The irony.

I recently tried out TestFreaks, and I have to say, I'm thoroughly impressed.

Stadium delivered an assembled product where stadium performed an incorrect assembly. This review could not be published on testfreaks.

Only for positive reviews :))))

Testfreaks is great for syndicating reviews out there on the web - their responses can be a little slow at times, but they invest a lot in their crawler technology.

Easy set up and good service

We've been dealing with TestFreaks for more than 6 years. The implementation was really smooth. The ability to crawl the expert reviews from many trusted sources and syndicate them to our website is a great added value. Our clients consider these reviews, especially, the cameras and photography equipment buyers, they always read them before they complete the purchase. Also, the transparent UGC always help us to improve our service and our products range.

We've had a healthy working relationship with TF till now, exchanging best practices in this domain

We have used TestFreaks as our review platform for over 7 years and we are extremely happy with it! The review syndication feature has been super helpful for a site like ours that sells many popular brands as many of our products instantly get populated with useful reviews by other users and experts. Of course there is room for improvement as with any software. We'd like to see things like "read reviews that mention X" for example... Aside from that, we are very happy with it.

We have worked with the team at Testfreaks for a few years now and have recently moved our website to a new platform. Testfreaks was able to seamlessly transfer our reviews and ratings facility to the new platform and assisted our team throughout the process. They are professional and happy to help to get the best result for the client.

TestFreaks is an added-value option for our customers to make better purchase decisions via clear and direct reviews. Moreover, it reflects a genuine VOC (voice of customers) when it comes to customer satisfaction. Working with TF is easy hence their support is up to the expectations. Highly recommended!

we are using the testfresk platform for more than 5 years and it is one of the best platform for Review Crawling and Syndication.

Having worked with big players in the field, we as one of the top omnichannel retailer in the region had our skepticism when onboarding TestFreaks 7 years back. The integration was seamless as the support team was excellent in their job they helped us complete it with minimal effort at our end. Once onboarded we started getting reviews from popular names across the world and it added more details to our products. As a retailler, customers depend a lot on the quality and genuinity of the prodcuct. TF reviews helped to make the decision process easier for the customer. The support from the team continued to be top class throughout and we are a ver happy client. We did A/B tests with other top review providers/aggregates to which TF cooperated with full suppot but it only proved that TF was better among all others.

You state you only want product reviews and our experience with the company who sells the product isn't helpful to anyone. Its not only helpful but most ppl find it more important then the product. You are obviously uninformed to customers needs. Or don't care. I've never seen guidelines for a review anywhere, ever.

The Engwe EP-2 Pro fat tire electric bike is all the company said it was. Company stated the e-bike was easy to use, fun to ride in any terrain, and had a long battery life. All statements were true and the price is lower than most other bikes with same qualities. Truly a great peddle assisted e-bike. Highly recommended.

Responding to TestFreaks response since there is no respond option to their reply received:
Stop making excuses and using the technical mumbo jumbo trying to defend your strange policies. I left a review on Sharaf DG reviews and you blocked it as some corrupt inspector. Product was being sold by Sharaf DG and I posted my review on Sharaf DG website, then how is a review posted on Sharaf DG about them who are selling that product not relevant? Let Samsung not sell their products via such unprofessional sellers who eventually May effect their reputation too. Are you paid by dubious retailers like Sharaf DG to defend them by blocking reviews that rightfully may effect or expose your pay master’s reputation? Or are you only supposed to post favorable reviews and reject anything that could help other buyers who may also become a victim of such a terrible online retailer?? You are a watchdog hired to make sure people only say bad about the product if they have anything bad to say not the seller because you are being paid by the seller. Stop giving silly excuses, my review about the product I purchased from Sharaf DG, which you refused to publish was purely meant to help and let other buyers know what they may be getting into and could suffer as much as I did. Hats off to your audacity TestFreaks. By the way, it took me almost 2 months and having to go through filing an official credit card dispute to get my money back from Sharaf DG.

Read below to understand why 1 star. They are fake and all work they are doing is all a big fake.

From: Z' Ali
Sent: Thursday, December 15, 2022 9:58 AM
To: Sharaf DG Reviews
Subject: Re: Unable to publish your review on Sharaf DG

Well, I think I should let people know of your sham and double standards on trustpilot.com

My review would have helped other people. What happened to me should not happen to others and for that you have a professional and moral duty in the line of work you are doing. You should be ashamed of yourself.

Ali

From: Sharaf DG Reviews
Sent: Wednesday, December 14, 2022 11:56:28 PM
To: Z’ Ali
Subject: Unable to publish your review on Sharaf DG

Sharaf DG

Hello Z Ali,

Thank you for your recent feedback on the purchase from Sharaf DG!

We are really sorry to hear that there were issues with your order this time, and we recommend that you contact them directly about this:

uae.sharafdg.com customer-feedback-form

We welcome feedback both positive and negative but we are not able to accept product reviews for items that didn't arrive correctly, were damaged in transit or were not fully functional.

If the email you received has an option to review Sharaf DG, please feel free to offer your feedback on the issues you have faced using that button.
Whilst your feedback has not been accepted as a product review, Sharaf DG will still be able to read it.

Best regards,
TestFreaks

--
Review:

Sharaf DG was my worst online experience ever. Never dealt with any more unprofessional and twisted company before. I wish i had read reviews about Sharaf DG on trustpilot.com before deciding to purchase. Product sent was wrong, had to struggle to return many days after delivery and since last 16 days fighting to get my money back.

They deny all honest reviews.
If you are a consumer and you want to be able to trust the product reviews, dig deeper and if this company moderates the review the review can't be trusted.

Let's not pretend, this is much the same as only allowing positive reviews and is not legal in many places.

Edit: finally the ACCC got back to me. This is not legal in Australia. If anyone has their review rejected by test freaks for an Australian based shop they should contact the ACCC and they will follow this up. In my case it was a review of a a foreign shop so they are allowed to get away this.

PS. My review, was that the battery broke after a month. That's pretty clearly a product review. Keep in mind, that Bangood does not honour their written warranty is just a small part of the issue.