Teva Footwear Reviews 

Terrible customer service - parcel has gone missing and only contact option is an AI bot that tells you someone will be in contact in 1-3 working days. No email addresses can be replied to.

Received shoes for Father’s Day June 2025, heal support pulled out 09/02/2025
Spent $19 to UPS shoes back to TEVA in California for the 1 year warranty review.
I was denied!
If you would like to purchase great foot ware Keen
I’ll buy Walmart shoes instead of TEVA

I ordered a couple of times from this online shop which I started to suspect is not legit. I ordered a pair of sandals which didn't fit well and I contacted customer service and asked if I could return them. I was told by customer service that the return was approved and I would receive a refund once they got the shoes. I paid myself for shipping the shoes back. Then never heard back from them. I contacted customer service a couple of times asking what happened but they just keep closing the case with no answer. VERY BAD CUSTOMER SERVICE.

Worst experience ever

I placed an order the 23rd of May, so two weeks ago.
I received an e-mail saying the parcel would have been delayed, and I patiently waited.

Today I checked the tracking, and it seems the parcel went into storage detention in the courier office (60 km away from me) without even a delivery attempt.
I called the Customer Service simply asking what’s happening, and the most rude operator told me that the courier decided not to bring the parcel to me because of a strike, and if I want the shoes, I have to go grab the parcel myself.

Shocked for the answer, I specified that first it’s not my fault, and I payed for a home delivery, so the brand should grant me this kind of delivery, it’s way too absurd to think that I need to go 60km away at my expense to pick up the shipment.
With all the menialism possible, she answered that she doesn’t care, and it’s my problem since she’s working (?), therefore if I want the shoes I have to make do, otherwise I have to wait an indefinite amount of time for it to go back to the sender, to have my refund.

I hope someone in Teva could provide a decent assistance, I receive parcels everyday for work, and I never experienced something like this.. also I just received some parcel from Bartolini, so I don’t think what the operator said was true.
And also if this should be true, it’s a problem of the brand, not mine, therefore they have to find a way to bring the customer the goods, not force them to pick up the orders themselves.

A similar assistance for the prices of this brand is unacceptable, I’ll wait tomorrow and if no one gets back, I’m going to file a complaint with Altroconsumo.

Teva Italia is a joke. I have worn Teva for 15 years in US and Canada. I was in Italy when my Teva broke and I did the mistake of ordering from Teva Italy. Ridiculous service that almost makes me want to buy Chacos! After waiting for one week for the delivery, I ruined my holiday as the delivery never turned up. They used the most inept joke of a shipping company, BRT, which lies to you saying they attempted delivery! Such a joke. I was stuck in my apartment and finally, Teva Italy sends a curt message that my delivery is now Cancelled. No apologies, nothing. Please do yourself a favor, DO NOT buy anything from Teva Italy Website.