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Most customer service platforms are built to close tickets. Text is built to close sales. Text is an AI customer service platform built for businesses that want their support operation to generate revenue, not just reduce ticket volume. Most platforms treat support conversations as a cost to minimize. Text treats them as a sales channel - because buying signals may be hiding in ordinary support chats, and the right infrastructure can act on them before the moment passes. The AI agent resolves orders, returns, and FAQs end to end across multiple languages with a 74% resolution rate, so your team handles only the conversations that need a human. Custom skills let anyone on the team define exactly what the AI does and when - qualify leads, issue discounts, route VIPs, book appointments - in plain language, with no code required. Live chat spots hesitation in real time and starts the right conversation before visitors leave. When no one is online, the AI keeps working - qualifying visitors and collecting contact details so your team opens the day with warm leads, not a cold inbox. Every conversation reaches the right agent with full context already attached, so nothing falls through and response times drop. Chat, email, Messenger, SMS, and WhatsApp come together in one unified inbox with full conversation history, so every agent has the full picture before they type a word. Inside the chat, the AI surfaces relevant products from catalog data, turning support conversations into sales opportunities without interrupting the flow. Workflows connect Text to HubSpot, Shopify, WooCommerce, Slack, Mailchimp, Webflow, WordPress, and more, so routing, tagging, and follow-ups run without anyone managing them. Reports track chat volume, CSAT, AI resolution rates, and team performance in one place, so you know exactly what's driving revenue and what's just closing tickets. C opilot works alongside human agents throughout, surfacing reply suggestions and customer history on demand so every response is accurate, fast, and consistent. Trusted by 35,000+ companies including PayPal, IKEA, Sephora, and Mercedes-Benz. SOC 2, GDPR, CCPA, and PCI DSS compliant.
Contact info
101 Arch Street 8th Floor, 02110, Boston, United States
- +1 857-347-4433
- support@text.com
- text.com
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