Textbooks.com Reviews 99

This is a complete SCAM! Please be aware of this site! SCAM! DON'T EVER PURCHASE ANYTHING THERE! I bought an eTextbook and then GONE! Nothing! They sent confirmation email like they are legit, but they are NOT! SCAMMER

They are fraud. They took my personal details by saying that they would provide study notes about geography for SSC Clerical but when I downloaded I opened that pdf there was nothing it was just 2 3 page pdf with information about SSC and some MCQs of geography there such a fraud they are

Would give -5 stars if possible. Tried to resell $150 textbook through Barnes & Nobel website. In small print at the very bottom of the page it says they use textbooks.com for their buybacks. Figured Barnes & Nobel was involved so it would be ok. WRONG. Wish I'd seen the other reviews here first. No information was provided with the quote that they do not accept textbooks that have even MINIMAL use, so I sent my textbook that had two pages that were slightly curled. 2 weeks later instead of getting the price I was quoted I got an email saying I was getting no money because the can not accept books with any signs of wear whatsoever. Though the book was sent in a plastic envelope with plastic bubble wrap inside, they alleged it had water damage. Just to make sure they were covered in case I called them on that lie, they included a line in the email saying "We are unable to accept books with even minor water damage, including ruffled pages or any stains". So they now have a $150 textbook and if I want it back I have six days to send them $8.96 shipping and handling for the privilege of them returning it. Nice way to get free textbooks to resell to Barnes and Nobel. Don't expect any help from Barnes and Noble either. I spoke to two people who were totally clueless before I got to a supervisor who said I have to deal with Textbooks.com. Think we all know how that's going to turn out. AVOID BARNES AND NOBEL FOR TEXTBOOK RESALE!!!

Please don’t purchase from them! I purchased an ebook for school and never received it, did not receive an email confirmation, absolutely nothing. They take your money and you don’t actually get the book. These people are preying on college students and it is absolutely disgusting.

Would love to give it 0 stars, my son paid $50
For an e-book that he cannot access he keeps receiving an error message customer service has not respnded

I tied to reach out to customer service within minutes of purchase regarding an order that I had placed, after realizing that I had ordered the wrong edition. I just wanted to switch ISBNs. No response received back. After not receiving a response, I purchased the correct book from somewhere else. Better off paying a little more than having to deal with a company like this. Now I will have to pay for shipping in both directions of this book...and from what I am reading sounds like getting a refund will require serious effort. Why do they bother even pretending to have customer service on their website?

If I could give 0 stars I would but the negative feedback on here is so true wish I read it before buying from them. They take ur money and don’t give u access to the book. I firmly believe they r writing the handful of positive emails for their website as I see I now have the same issues as the negative comments. How dare they do this to students. I will be reporting them to the better business bureau and letting PayPal know they r scamming people. I hope they read this review….how dare u do this to college students u should be ashamed of urselves. How do you live with yourselves doing this to students with very tight budgets. I hope they force you to close your website to save others the headache I had to deal with,

Ordered an ebook and NEVER received an access code or was given a way to access ebook. I tried calling their customer support number and it just said help was only available via email.

I fell for the fact that it said it was an etextbook. I paid $46 for it only to get access to the cover. The cover of a textbook online is not an etextbook.

This is wrong on many levels.

Bought an ebook because the website said it could be printed. Once purchased this book could not be printed and I was unable to get a refund.

They are a good buyback company. I have never had a negative experience in my 8+ years doing business with them.

I bought the ebook online, put in the code and was only able to open the front page, after I contacted them with the issue, they sent me an auto response about opening and putting in the code, which is not the issue and I have not heard from them since. I had to spend more money outside of Textbook.com to get access to the book just so I could get my homework done. Haven't heard from them...still.

Don't buy from these people! Some of my students bought their ebooks from Textbooks.com but found that they were missing several chapters from the text. They contacted the company, as did I, and were told that that file is what the publisher gave them. My other students with ebook versions of the text had all chapters so I'm sure this isn't true. They did nothing to compensate the students. They had to purchase new copies from elsewhere - and get this, they had all the chapters in them. I would never recommend doing business with this company and I will always keep a warning in my syllabus so that future students can avoid getting ripped off.

Deceptive Selling Practices-Buyer Beware. I received an advertised very good book with writing and damaged. I reached out to them and they told me I was responsible for return shipping and the shipping charge of $8 for a book was not refundable. The book was sold as "not as advertised". I caution anyone buying books from this site- it's a scam.

You think you’re purchasing a specific e-book title that clearly states to be read on Vitalsource Bookshelf, only to be scammed and discovering you were instead charged for a Pearson+ 4 month subscription service on Pearson‘s website. Not an e-book!

if i could give a 0 i would my wife got a quote for all her books 220 dollars after them losing the books taking 2 months to review our stack wanted to tell us we had the wrong books when we took pictures of everything we sent. now there coming back and saying we have the right books and they said only 175 dollars and they sent the check . came back today after saying they sent the check and says were only giving you 115 DO NOT DO BUSINESS HERE THIS COMPANY IS A SCAM IF WE DONT RECIEVE THE FULL AMOUNT FOR OUR BOOKS OR OUR ORIGINAL BOOKS BACK THAT ARE MARKED WE WILL BE TAKING THIS AS FAR AS WE CAN WORST EXPERIENCE ANYWHERE EVER

This website is a totally piece of crap scam. I needed a philosophy text book and went to find one online because I work best online and they scammed me. I called, they said the book would be sent by in an hour and they are a 24 hour customer service. I called back two hours later and they said they were closed… f*do them, praying on college students who are already in more debt than they should be. Special place h*ll for those scumbags

This company is all kinds of messed up. Between misrepresenting items as ebooks when they are really paying to be in a study group, why? to the scam with buying books. The book I sent back has been sitting with them for well over a week. When I inquired about it, they claim they are not paying because the access code is not new, even though you cannot buy the same book from their site with a new access code. So, they are not paying me and had no intention of sending the book back. If I want it, i have to pay 9 bucks to get it back, which I will. Now just waiting till someone lets me know how. SCAM. STAY AWAY.

My son ordered a textbook PDF on January 2, 2022. The download link they sent him did not work. He emailed them the same day informing them the link didn't work. They have not responded to his email as of today. They took his money though. They're pretty quick with that. He ended up getting the textbook PDF through another website. The textbook PDF cost a bit more on this other website but at least he received a working download link. I also emailed textbook.com today. Whether or not they respond to my email, doesn't matter, I have already contacted our bank to dispute the charge to get the money back. Scam artists.

I purchased a hard cover, used textbook from this company and they sent me a loose leaf version. I advised them that I received the wrong item and they send me a form advising that I need to arrange and pay to pay to ship their wrong shipment back to them. They send me the wrong item and I have to pay to return it?