Textline Reviews 171

We have been with them for 5 months, and we love them

Quick, easy and effective. Textline is an important aspect of our marketing because it’s effective, responsive and tractable. Anyone still using email marketing…come out of the Stone Age and see results with Textline!

We really enjoy using Textline. Our agents find the interface to be incredibly user-friendly and the metrics have never faltered. Errors are minimal and usually resolved within a couple hours. Customer service is quick to respond and always helpful. Only feedback - I do wish the shortcut library would sort alphabetically as opposed to chronologically, though.

Great customer service and a great platform for small to large businesses.

We use textline for our business. It's the way we communicate with all our clients. We absolutely love textline, this service has allow us to grow our business and being able to answer to potential and regular customers in a professional and fast way.
Retainig and gaining customers every day.
This service is versatile we can use any anywhere & anytime.
If any question or issue arises, they respond to all your questions immediately.
We are so glad we discover textline

We have been using Textline for several years and it has changed our world for the better. The integration tools synch nicely with our CRM and the automation works great. Customer support is fast and helpful.

Excellent customer service! Skyler was able to resolve our issue quickly and efficiently. It's always a pleasure dealing with Skyler. Thank you :)

Very quick to respond to my questions and help me use some of the great features. Was able to walk me through everything and answered all my questions

We were having some issues with our computers. In trying to resolve it, we lost our Textline access and history. However, Madison at Textline was able to restore it and get us up and running again pretty quick. She was very helpful. Thank you, Carla H.

Skyler helped me figure out some issues I was having with textline.

Textline HQ are ALWAYS quick to respond whenever I have a question or need help with anything! I am super grateful and love using this platform to send messages for my company!

Textline is easy to use. I use it everyday at work and it's great to be able to see all the information my team needs in one place. Occasionally we have issues with sending and receiving texts but in my experience it has never lasted more than a few hours.

Super reliable and worst customer service. Past two months I been realizing many messages go through from Twilio but it doesn't get shown on textline!!. zapier integration also did not work for over 10 days. My whole company depends on webhook and zapier. i was not even notified about the system being fualty. Paying over $2k in google ads and realizing for 10 days your new leads are not even getting reached to you.

Solid, but lacking a few features

Interface is fairly intuitive, but it's missing some basic functions which require an account upgrade. Also, it would be very useful if Contacts could be re-imported with a unique tag without wiping out that Contact's existing tags.

This has streamlined all of our communications with our customers, they are happier and more informed and we have saved man-hours increasing our bottom line.

Textline has increased our availability to our clients as each team member now has access instead of passing around the work cel. We have been very happy with the product and it is user friendly! The customer service we got in setting everything up and switching over our phone number was super helpful!

Mostly functional