TextNow Reviews 1,281

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 545 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the service for its reliability and ease of use, often highlighting its accessibility when traditional phone plans are not an option. Many people appreciate having a dependable number for calls and messages, making daily communication much easier. The app is frequently described as performing well, loading quickly, and fulfilling its promises, proving to be a lifesaver for those without phone service. However, some people were dissatisfied with the app's performance, mentioning issues like delayed call reception or problems with text messages not being received. A few other people also felt that customer service was unresponsive or unhelpful, with some reporting difficulties with account-related issues.

What people talk about most

Service

Clients share positive opinions on service, often highlighting its accessibility and reliability, especially... See more

Application

Customers had ambiguous experiences with the app. Many reviewers praise it as a lifesaver, especially for... See more

User experience

Users describe positive interactions with the user experience, often highlighting its ease of use and... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ability to call and text,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

TextNow has glitches due to repeated advertising. At times the texts go through, but most times I am informed that the text messages I sent were never received. Or I'll later get an alert saying, Not... See more

Rated 4 out of 5 stars

everything is great, just code verification being behind a Paywall is odd, especially when that could stop this nice app from making even more money

Rated 5 out of 5 stars

It's unbelievable that this service can be acquired by downloading an app. The call quality is always good & I've never had a call drop. I have data without issues whatsoever! I love the service & i h... See more

Rated 5 out of 5 stars

I like how convenient it is to be connected to calls and text and be able to get a hold of loved ones. TextNow does well in that they are not intrusive with ads and phishing websites in conjunction wi... See more


Company details

  1. Electronics & Technology

About TextNow

Written by the company

Founded in 2009

Written by the company

TextNow is the only free phone service that gives you unlimited talk and text, plus data for select apps like email, maps, finance, and rideshare—all for $0/month.
No long-term contracts. No credit checks. Just reliable phone service when you need it. TextNow also offers flexibility, where you can add cheap unlimited data on a leading nationwide 5G network whenever it's needed. Get a free phone number (or bring your own) that works as your primary line or a second phone number app for work, travel, or personal use. Trusted by more than 8 million people every month, and with offices across the U.S. and Canada, TextNow makes it possible to connect without limits. Start free today at TextNow.com. For more information visit https://www.textnow.com/, and follow us on Twitter, LinkedIn, and Instagram.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 3 out of 5 stars

I dislike the phone line cuts off and…Vicky

I dislike the phone line cuts off and sometimes the person you are talking to cannot hear you.

April 22, 2026
TextNow logo

Reply from TextNow

Thanks for taking the time to let us know about your calling concerns. If you haven't already, we suggest updating the app to the most recent version, and making sure all of your permissions are turned on for the TextNow app. If you still require assistance, please write to us at community@textnow.com.

Rated 5 out of 5 stars

TextNow has been pretty handy for…

TextNow has been pretty handy for having a second number without paying for another line. I mostly use it over Wi-Fi for texts and the occasional call, and the voicemail feature is simple enough. Calls are usually clear, though sometimes there's a little delay before it connects, which is mildly annoying. The ads in the app are also a bit much at times, but I guess that's part of the tradeoff. Overall, not perfect, but useful for basic stuff.

March 27, 2026
Unprompted review
Rated 3 out of 5 stars

Issues

Issues with hearing and calls dropping

April 21, 2026
TextNow logo

Reply from TextNow

Thanks for taking the time to let us know about your calling concerns. If you haven't already, we suggest updating the app to the most recent version, and making sure all of your permissions are turned on for the TextNow app. If you still require assistance, please write to us at community@textnow.com.

Rated 3 out of 5 stars

Use the app

Great service

April 23, 2026
TextNow logo

Reply from TextNow

Hi Micah, Thanks for your positive review. If there's anything we can do to provide you with an even better experience please let us know by emailing community@textnow.com!

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