TFL Visitor Centres Reviews 

From annoucement in station this morning the website should be working. Was trying to apply a refund situation in September (as cannot tap in station due to station's own ticket machine failure) but it was not successful, claiming my monthly allowance or my travel happened 8 weeks ago. Call customer services (waiting time 30mins+) and they said the server is still not fully fix, they cannot help to check the history, please try next week. Agree with most of the comments from others I can't imagine we can have this kind of service at 2024 with a company serving the public in a world famous city with the amount of money they are charging us and people working there keep asking for pay rise!

The oysters were lost, contacted tfl explain to customer service who who checked all the necessary details to confirm the correct person. Customer service gave me a reference and advised to get another oyster card call back and they will transfer the money from the frozen card. This was at Midday, this the third person we spoke to the useless idiot who picked up the call had not idea what he was talking about said hold on a moment he was checking something and put our call back in the call queue. It is now 15.39 and all the customer service staff I have since spoken to are not singing from the same hymn sheet and are telling me things which are incorrect. We now have to go on a bus ride to active the new oyster active before they will transfer the money. They can see the top-ups are as much as £60 a time and yet we are being sent on a wild goose chase. Utter rubbish customer service.

I'm extremely dissatisfied with the 461 bus service. Despite showing 'on-time' arrivals, buses frequently depart early, causing passengers to miss their rides. As paying customers relying on public transportation to get to work, this lack of professionalism and reliability is unacceptable. I urge the transport authorities to address this issue and provide a more efficient and trustworthy service.

One of the most ridiculous company ever. Despite their biweekly strikes they can't even provide the service.

In the last 8 weeks I have called 4 times about a refund yet do to their cyber security issue they can't help.

Im sorry but it's 2024. How the hell your company operates like this??? If you ask for help at the tube station they say to call the customer service line, but the customer service can't help because of their issue.

Is this a joke? Stop going on strike every week and maybe somebody should focus on this nonsense to be fixed.

Rubbish and uncoordinated website they say one thing but you can't get it. People should realise there are professional website developers and stop putting out nonsense under the banner of a website

Sort your Middke Eastern and European Bus drivers out, or members of The public Will. Your drivers come to to uk with their Racist behaviour and rudness barking and shouting at bus users. They have no manners and will soon be taught manners, if they disrespect me again

I have been over charged for my one way journey to Gatwick from London Bridge on the 3rd of October 2024. I can not claim my refund because : '' Contactless website currently unavailable
This is due to our ongoing response to a cyber security incident. Sorry for the disruption '' This is ridiculous

One of the worst company. Bad service. No telephone number, no online chat. They have email service, but u hardly get a reply back.

worst ever service. Mr sadiq khan grown up and stop looting people in day light. stop Ulez and Stop 20 Zone speed limited. I have applied for TfL private hire taxi badge over 2 months still no response. They are very good in taking fee money out soon they receive application form but when its come to process the application they put on side for months, you should have TfL CENTERS in different cities to deal with the application , you should hire more people to speed up the process, im sorry to sat TfL customer service is gone so poor, Mr sadiq khan you need to take actions not only talks.

The worst company!!! Bunch of fraudsters, promised the Ulez scrappage scheme and they have been trying not to pay for nearly 9 months! Do not go near or even waste your time with these horrible people.

I needed to go from Hammersmith to Liverpool Street Station. The trip costs £3.40, but Tfl missold me a £6.70 ticket instead. I realised this too late. Do not trust them—double-check before leaving. Do not use the ticket machines. Use your contactless bank card instead.

The worst service all over the world !!! Dirty seats , no internet, no air condition ,every day one of the tube line broken : short of stuff, no traffic jams working…..bla bla bla They overcharge you if don’t use Oyster card Terrible !!!

worst services in so called first world country as on every Sunday they minimise their services by saying engineers works which is lie

District line train sitting very dirty

It should be -5*
Rims as amateur side hustle business. The worst in the Europe defines (I been in menu countries). 20-40% of the transport being cancelled or running late every single day making your trip 2-3 times longer as normal (especially when returning home after work). Now they became even scammers as web page to claim refund for cancellations is under maintenance for a 2nd week (and the claims are expiring normally after 14 days). Scam on the government level!

Managing children's zip cards is extremely painful. The site varies from being just about usable with the poorest UX I have experienced to being completely unusable.

In the last 8 months of having to top up zip cards, I can't recall a single time that it just worked. Normally the payment page doesn't work and I have to use different browsers on different devices until it finally allows me to make a payment. A lot of the time you can't even log in, when this happens I give it a couple of days and try again.

Finding how to complain about it is also very difficult, I guess most people don't bother.

Poor experience.
Nothing good to point out about TFL, always a disappointment to rely on TFL especially with the Piccadilly Line and Jubilee.

Tfl london is horrible since they don't allow oyster card refund.

They claim that they will refund either by website or calling. However both methods didn't work. Disgusting.

Incompetents they get worse by the day , someone on the tracks in two different stations at the same time , take him out 1d10ts, is that simple.R3t4rd3d employee's and same can say about the company.