TFL Visitor Centres Reviews 

I and my mother have had the most upsetting experience with TFL I’ve been black mailed by a customer service representative also they threatened me to pay otherwise they would send the bailiffs. I had to pay a big amount with the customer representative shouting at me to say they can’t do anything I had been pleading for help. Yet for them to add interest to the amount owing for to make me as a person that works and looks after my disabled mother who is elderly and a blue badge holder yet to be bullied by TfL what’s the world coming to when we as individuals need to be treated equally but yet a customer service representative treats you like a non human being this is the horrible world we live in yet they don’t care.

I got stuck in hampton court because an r68 driver lied to me. But another r68 driver called hamza (off duty) took me home. Change your time table there is no bus past 00:10 but the online service says there is one at 00:40. Hamzeh saved me a 1 1/2 walk home and he should be thanked.

I haven't had the best impression of TFL in the past, I think the reviews below prove my point. However, today I had possibly one of the best Customer Care experiences I have ever had with any company. Mohsan was incredibly helpful, informative and very friendly. He helped me solve my problem with complete professionalism and even gave me some tips on how to avoid my particular issue in the past. Thank you Mohsan, I appreciate you and TFL are lucky to have you.

Yesterday they were protesting and I had to go through London and pay because of diversion, and I forgot to pay so I have to pay 17.50 just now. I hate this charges I hate this government and there rules one day we will fight back for the money you have taking from us all. Fũčķ sunak and khan hope you use all this money to triple on your security

I have never had such an appalling service!!
What has happend!
It used to he Brilliant!!
It just serms like TFL only care about emptying your pockets and couldn't care about anything else.
I'm shocked!!!

Hi i just want to give a review on Kayode he was absolutely superb on the phone line and was helped me for my refund.

At last the 110 bus is travelling in both directions on Sandycombe road. It has been awful for people like me who rely on the bus to get to Richmond to have to walk to the no. 65. I have mechanical knees. Another lady I know is on chemo and for her it has been a nightmare. I was so thrilled to at last see the 110 travel in both directions

Never go to london again £270 fine shocking

Can someone please tell me why are we paying more for a worst service that seems to decline year by year? You shouldn't charge such a high amount when the trains barely works and they now stops once every 20min. What a disappointing service, it has now been going for over a year.

The SL7 so called superloop is a joke. How can a bus that is due in 6 minutes disappear from the live timetable and now is another 18 minutes? Totally unreliable

tfl is a waste of time, trying to login to cancel autopay & literally have no way to reset password, this is a joke

Wastes of space. Took friend to Gatwick airport from midlands, I don't know the area, Google said I wasn't in the zones. Ended up in the zone, didn't get a notification to say I entered the zone and forced to pay a penalty fee for something I wasn't even aware of. Rubbish government scheme as always just there to make money as if the taxes aren't enough already

Hi.

I am not a commuter however recently went to England V Brazil at Wembley. Everyone is far too quick to complain but I’d just like to state that TFL (& Met police) nailed it. Leaving Wembley with an 8yo was a little nervy but all authorities were fantastic and TFL was amazing. Home within 1hr 20 to Bedford. Shake my son’s 1st experience of an international was marred by drugged up, pissd up racist ‘fans’ directly in the front of us. We were H BLOCK 140, ROW 9, SEAT 203 & 204.
As I said, it was an International Friendly: England v Brazil Saturday, 23 March 2024 19:00. NOT A SINGLE FAULT OF THE RESELLER, THL or external services but marred the night, especially when the internal Wembley services admitted they knew of him and had issues in the past

Is it just me or is the TfL website the most unprofessional and confusing website?

I have an electric car and one page tells me I have to pay congestion charge whilst another clearly says that my car is exempt.

They don't even deserve 1 star. I've never seen words, tf and the uk government is happy to take hard working peoples tax, but you as a person do not matter to them. From dlr to jubilee line closures on vital routes for hard working. How do they expect people to travel to work. If all the lines keep getting closed or delayed.

I pray everyone will start driving and boycott and abandon TFL.

Charged me twice for the same journey and refused to give me my money back. Tfl needs to get there head out of their ass and realise they are a publicly owned company and actually work for the public instrad of stealing money from people. I will actively encourage people to fare evade from now on

Without question the worst customer experience over 2 days I've ever had. The website is totally disjointed. It tells you to make auto top up payments without any link to do so. I phoned customer services who you could barely hear; they would transfer me to departments who had no idea what to do; I have phoned approx 10 times in 2 days. The last person was the most unprofessional customer service adviser ever. They asked me to key payment details into my phone without any assurance about the process, confirmation that I would receive a receipt or anything. Whether I get a replacement card is anyone's guess. not only that, but most of the staff were rude, unprofessional, and sounded thoroughly fed up. If TfL cared they would do something about it, but sadly they don't. Shockingly bad.

H17 Bus is one of the worst bus in Sudbury Hill. I am waiting for 25 minutes still not coming why. I will never travel again in this bus.

I would like to give 0 stars but that's not an option. TFL is 1 of the worst companies, all they want to do is charge ridiculous high prices to travel just making them even richer, whilst robbing their customers who have no choice but to use the services. I was using an oyster card to travel and unfortunately it stopped working, I called for either a refund of my money or transfer the funds onto a new card, now this supposedly can't be done without registering for an account. Why does everyone want you to register your information, its my information & I don't want to register, it should be simple to refund my money, not with these criminals as they have now stolen my money are TFL not rich enough that they have to resort to robbing people