Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
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This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
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Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
- Hardware Store
- also in
- Aluminum Supplier
- Hardware Accessories Store
- Locks Supplier
- Security Equipment Store
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Paid same day dispatch and still didn't…
Paid same day dispatch and still didn't receive item. As it was purchased for bussines we lost 3 days income. Maybe you need consider to change courier company as in last 3 weeks DPD managed delay our parcels from other wander. Poor service DPD. They give bad reputation to sellers.
Thank you TFS you done the best to resolve this issue. 5* to your company
January 21, 2026
Reply from TFS Direct
Thank you for taking the time to post a review. Firstly, we would like to apologise for the issues this has caused you. We take great pride in our customer service, and speed of delivery, so to hear that we were let down by a courier is extremely frustrating. While this is something that was outside of our control, we always take full responsibility for an order until it is in a customers hands, and we fully understand your frustration.
excellent after sales
I had a number of questions about the suitability and fixing of my gate closer. Emily was extremely helpful.
January 22, 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the honest feedback.
Placing an order was straightforward
Placing an order was straightforward, and the delivery was lightning-fast! Much appreciated.
January 9, 2026
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback. Always happy to help.
items well described and support…
items well described and support available for applications. prompt delivery, what more is there to say really.
November 13, 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the feedback. We are always happy to help.
Spare parts
Matt and other members of staff were very helpful and made my purchase go smoothly as I didn’t have a clue on what was needed, he sent I’ve a link of the part that was needed and the purchase went smoothly.
November 28, 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear that we were able to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Called in for a gate handle
Called in for a gate handle, not only did Emily and Greg sort my issue, I ended up leaving with a new custom handle ..more than happy with the customer service fantastic 5* experience. WELL DONE
December 9, 2025
Unprompted review
Reply from TFS Direct
Thank you for taking to time to post a review. Great to hear that we were able to help.
Excellent service and arrived faster…
Excellent service and arrived faster than originally informed. Well packaged and a good price.
December 5, 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind feedback.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Explained perfectly
We had a new gate, from the manual I had no idea how to change code. Phoned Emily and was guided through step by step. Perfect service plus didn’t have to wait on hold for hours on end.
December 5, 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Great to hear that Emily was able to help, and we will ensure this is communicated to her and the team.
The product i ordered was very nice.
November 13, 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words. Always happy to help.
Paid for next day del but came the day…
Paid for next day del but came the day after I.e. two days.
November 17, 2025
Reply from TFS Direct
Thank you for taking the time to post a review. We would like to apologise for the delay. We shipped the order on the day it was received, but on this occasion we were let down by the courier. So while this was out of our control, we always take full responsibility of an order until it is safely in our customers hands. Hopefully everything else about your experience dealing with us was positive, and again, we apologise for any inconvenience caused. The issue has been reported to our accounts team who have refunded the extra that was paid for a next day service.
Very prompt delivery of a very good…
Very prompt delivery of a very good product. Thank you.
October 22, 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words.
Great attention to detail and customer…
Great attention to detail and customer service
October 7, 2025
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Best Pricing around
October 10, 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Staff were very helpful and the order…
Staff were very helpful and the order dealt with smoothly.
September 15, 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Excellent communication throughout
Excellent communication throughout
Delivery as promised
Excellent packaging
Product exactly as ordered
Pleasant shopping experience, thank you so very much!
October 7, 2025
Reply from TFS Direct
Thank you for taking the time to post such a detailed review .Always happy to help in any way we can.
Good overall service & delivery
September 30, 2025
Reply from TFS Direct
Thank you for taking the time to post a review and your comments on the service.
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