thaely.com Reviews 180

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, often finding them comfortable and well-designed. Many people are satisfied with the fit and feel of the shoes, highlighting their suitability for various activities and their overall comfort. However, some people were dissatisfied with their order and delivery experiences. Several customers reported not receiving their products, experiencing significant delays, or having issues with tracking. There were also concerns about the product itself, with some reviewers mentioning discomfort due to specific design elements or issues with sizing and the company's return policy.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the shoes for being comfortable,... See more

Quality

People report positive experiences with quality. Customers praise the great quality, design, style, and... See more

Order

Reviewers highlight negative aspects of order. Many customers report not receiving their ordered items, with... See more

Delivery service

Consumers find delivery service to be negative. Many experienced significant delays, with some waiting almost... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst customer service in existence. Thaely doesn't even have a exchange policy forget return, if I'm ordering shoes online and your website doesn't have a proper measuring scale chart, what am I... See more

Rated 1 out of 5 stars

I placed an order on the 25th March. Even after waiting for almost 12 days, there was no updates regarding the delivery. I emailed them asking for an update but got no response. So I had to message th... See more

Rated 1 out of 5 stars

I ordered Tech Tabi -from Indian website- but has issue with the size, and since more than a month I have been sending emails & X message for replacement but there has been no reply. No way of rea... See more

Rated 1 out of 5 stars

Ordered a pair of shoes in early June, the tracker still saying that the package in on it's way now in late August. I have contacted customer service three times but with no response. So it's seems l... See more


Company details

  1. Shoe Store

Written by the company

Thaely is a vegan, sustainable sneaker company that makes footwear from recycled materials. Thaely is PETA certified vegan and uses about 10 plastic bags and 12 plastic bottles to make each pair of their sneakers. The word "Thaely" is derived from the Hindi word for plastic bags, as the name suggests, Thaely's sneakers are made primarily from plastic bags, this has been achieved by Thaely's very own invention "ThaelyTex" a unique leather replacement made entirely of waste plastic bags. Thaely prides itself with highly ethical production practices and is sustainable down to the packaging. The shoes are packed in a reusable tote bag instead of a dust bag, the shoebox is dyed with coffee grounds and is plantable with embedded basil seeds.


Contact info

2.9

Average

TrustScore 3 out of 5

180 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Comfortable and sexy

The design is good and feels comfortable. I really like how breathable the shoe is. It also gives decent protection to your feet especially toes.
Weight training in these shoes is amazing because of great balance and comfort.

May 2, 2026
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Rated 4 out of 5 stars

Nice sung fit on my feet

Nice sung fit on my feet. Haven't used it for running and working out yet but would just one thing is I would have loved it to be even more wider at the toe especially around pinky finger as the shape is sloppy around there I feel. I use Vibram five-finger barefoot shoes for my workout and running and absolutely love them. this is a bit far from there but would love this design to evolve and getting closer to five-finger and then we can have our own Indian brand with five-finger shoes to compete with Vibram!

March 28, 2026
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Rated 1 out of 5 stars

Extreme delay

I placed an order on the 25th March. Even after waiting for almost 12 days, there was no updates regarding the delivery. I emailed them asking for an update but got no response. So I had to message them on social media to which they replied. They just said it's a delay from the delivery partner's end and provided no confirmation as to when I should expect to receive my order even though the shoes were being shipped from Pune to Pune! Unfortunately I had to cancel it as I couldn't wait any longer. If delivery issues are arising because of the delivery partner then I would suggest that the delivery partner needs to be changed. You're losing customers as a result

April 4, 2026
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Rated 5 out of 5 stars

Great shoes and a brilliantly sustainable initiative

This is my first pair of barefoot trail running shoes from Thaely...While I've not been able to take them for a run, the experience in wearing them ,specially for walks has been really good...They're really quite comfortable and would definitely recommend it if you're looking for a pair.

What's important is...It's sustainable, helps the planet, is a decent price point and has some lovely colors (Tech Tabi Ruby Red is what I've got and am waiting for the 'Sulfur Yellow' to become available...and it's Made In India!

Go get your pair today...

February 23, 2026
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Rated 1 out of 5 stars

Coustmer service

I have given my phone number bi mistakenly i tried to update it was update on only my address not my order history i tried to contact coustmer support that number is not working even mails are not responding i cant able to get the order till now its been 20 days can u please sort this here is my order id TH5452 - bhaskar yedida my number is 8985254245 can u please cancel that order and update this number instead of that and order it again orelse atleast give me a refund option or cancel option
Thankyou

January 29, 2026

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