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Company details

  1. Women's Clothing Store

Information provided by various external sources

Thalia furs provide full furrier services including fur alterations, remodelling, restoration, repairs, and cleaning work. We also sell fur throws, coats, gilets and fur accessories.


Contact info

2.2

Poor

TrustScore 2 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS! I had a pre booked appointment, I was left waiting for half an hour, whilst buzzing and calling, no one answered. Unreliable, appalling, don’t waste your time!

December 12, 2025
Unprompted review
Thalia Furs logo

Reply from Thalia Furs

Thank you for taking the time to share your experience. We’re genuinely sorry for your experience and understand how frustrating this must have been.

Unfortunately, an unexpected medical emergency involving a staff member required immediate hospitalisation, which was completely out of our control and caused the disruption that day. While this explains what happened, we fully acknowledge how disappointing the situation was and sincerely apologise.

We did attempt to reach out personally to apologise and offer a resolution. This is not reflective of our usual standards, and we’ve taken steps to prevent this from happening again.

If you would be open to it, I would welcome the opportunity to make this right. Regardless, thank you for your feedback—it is taken seriously.

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Rated 5 out of 5 stars

Fabulous experience

Communication was great , Danny and Amy were both responsive and i knew my fur was in good hands
It cane back from repair looking new , not sure how he did it , but Danny you ate amaxing 😊

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Vintage Furs

I sent 2 vintage furs to them and from start to finish the communication was excellent. I was kept up to date and they arrived back well packed. They came back looking lovely and refreshed. I would definitely use Thalia Furs again. Thank you.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fur Coat

Got my fur coat restored and Jerome was absolutely amazing in answering all my questions! They were even kind enough to identify the fur as I had no clue and let me know a rough estimate on it's value. The furrier did a great job restoring as the difference is night and day will definitely be showing it off when winter comes around! Will definitely use again and would recommend to anyone.

July 13, 2022
Unprompted review
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Rated 4 out of 5 stars

Brilliant customer service

Brilliant customer service! answered all my questions initially and followed through with the service I required professionally. Will use them again.

July 23, 2020
Unprompted review
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Reply from Thalia Furs

Thank you Aida.

Rated 5 out of 5 stars

Highly recommended!

Thalia Furs have been excellent from start to finish, great communication, every e mail answered courteously and swiftly. I was extremely anxious about moth damage to my coat. This has now been cleaned and repaired without delay and looks fabulous. I am so pleased to have found this company and do not hesitate to highly recommend their service. Thank you!

July 23, 2020
Unprompted review
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Reply from Thalia Furs

Dear Caroline,
It’s been a pleasure doing business with you also.

On behalf of all our team, I would like to say a very big thank you for your business and excellent feedback.

Jerome

Rated 1 out of 5 stars

worst experience ever !

March 31, 2019
Unprompted review
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Reply from Thalia Furs

On behalf of our team, I would like to sincerely apologise again. We admit to have made a huge error in this job and as a result have issued a refund. We have also put new measures in place so that similar issues do not arise again.

Jerome
Operations Manager

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Rated 5 out of 5 stars

My dealings with Thalia Furs was…

My dealings with Thalia Furs was excellent, they treated me in a business-like and professional manner and I was delighted to receive my lovely antique musquash fur coat back from them beautifully repaired. I can highly recommend their services.

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED!!

Recently acquired a lovely mink coat - but it was looking very sad as it hadn't been worn for years. A friend recommended Thalia - and I am delighted! It now looks beautiful, glossy, and healthy. I also learned quite a bit about different furs; and also how to look after my "newly revitalised" mink. BIG, BIG Thank you. I HIGHLY RECOMMEND Thalia!

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

This company made my much loved Mink …

This company made my much loved Mink jacket like new again. Renewed the lining, replaced broken fur fasteners. Then cleaned and made the fur glisten again. Having seen what they can do, we sent a second jacket. This time a Fox, which was cleaned again the fur came back to its original glossy condition. Both these jackets have been given an extended life at a very reasonable cost.

October 27, 2017
Unprompted review
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Rated 5 out of 5 stars

SUPERB !!

SUPERB !!! Bought a genuine Gillet for my Girl birthday , as usual I left it late and thought I was in trouble , but the service here was amazing and they really made an effort to help me deliver on the day.

She had a great day and loved the Gillet , Thank you Guys

October 27, 2017
Unprompted review

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