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Welcome to Thames Skin Clinic the experienced, Doctor-led, highly regarded, national award winning aesthetic clinic in Twickenham that enhances your natural beauty and improves your wellbeing. Dr Anna Hemming, founder of Thames Skin Clinic and her team, care for patients in the Twickenham, Richmond, Teddington, Wimbledon, Chiswick, Barnes and surrounding areas, as well as clients from further afield and international patients flying into London Heathrow. A team of skilled, experienced practitioners who are truly passionate about helping people and their skin. Dr Anna is also an international speaker and key opinion leader for both UK and global brands. She has published articles in leading aesthetic journals and patients travel nationally and internationally to experience her treatments. She has been described as a ‘goddess with a needle’ due to her gentle touch and her dermal filler results are so natural you experience the effect of turning back time. Always aiming treatment to result in a better version of yourself.
1-3 Baylis Mews, TW1 3HQ, Twickenham, United Kingdom
3.0
5 reviews
Hasn’t replied to negative reviews
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Very expensive treatment for age spots was ineffective. Only response on review was to offer MORE expensive treatment. Having spent nearly £2K, I was not best pleased at this proposal. Throwing good money after bad is not the solution.
I had the secret radio frequency micro needling treatment which was carefully and thoughtfully administered with lots of preparation of my skin which ensured it was super comfortable throughout, it was practically pain free! Unheard of for this type of treatment. I felt looked after and in very safe hands. I’ll be returning.
Regrettably, a very poor and costly experience. Having taken my 16-year-old daughter, who had mild acne, for a consultation, we left the clinic with an array of prescribed products and a bill for over £800. Within two weeks of using the products, my daughter's skin had deteriorated markedly.
My daughter contacted the clinic several times, sending photos of the deterioration, but never managed to speak to the doctor. She was only advised to vary the product formula experimentally. Having observed no benefit from the trials, we asked for a follow-up consultation. This led to the advice that we should purchase another small gel tube for £115. Having refused, we purchased a larger sample of the identical product online for £23.71. Seeing how this experience affected my daughters' self-esteem is both disappointing and heartbreaking.
Reply from Thames Skin Clinic
Dear Roger,
Thank you for submitting your feedback as we do welcome all types of feedback to constantly improve our service.
We have tried to contact you to discuss this matter with no response from your side, so feel disappointed you have come online rather to us directly. As you know, we have asked if you are able to speak to the doctor directly to discuss your daughters progress. We have only seen your daughter with her mother in clinic who fully understand the routine and that skincare is variable and individual. Each persons skin can require different strengths and types of products. This is why we review our patients skin regularly to ensure they are on track and the products they are using are working. There is no exact science with skin care and rather than ‘experimenting’ as suggested, we have to find what works for each patient depending on their skin. Every service we offer is unique and tailored, there is no one plan fits all.
We started on a very gentle programme with the intention to build this up. Unfortunately we have not been able to increase the intensity as required, and none of the in clinic treatments have been taken up.
As suggested in our last communication to you, if you can advise if your daughter has done any of the points recommended by Dr Anna in her last email to you all, we can then assist you further and hopefully get a great outcome for her.
We hope to hear from you soon.
I saw Dr Kasim today for my regular Botox treatment. As usual he was extremely courteous, kind and gentle and I am confident that the results will be good (as always).
Dr Anna is a true professional. So knowledgeable, thorough in her detail, informative and reassuring. I highly recommend her to anyone considering any kind of skin treatment.
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