The selection of car parts and pricing is great. But the expedition time Forus Stavanger needs improvement. Very often long ques at the desk and only 1 expeditor.
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See what reviewers are saying
Really good service compared to many others, you get help, and they take the time to assist you. I ordered the wrong clutch kit, but exchanging it was no problem (I hadn't used it or installed it, jus... See more
There were several delays of the delivery reported by the SMS-link. I ordered date 201026 order no. 116501365 / customer no. 550060694. The first scheduled delivery was stated to 221026. Then I go... See more
Company replied
First time using thansen (strange name). Super happy, only two shop’s and n Norway had what I wanted and both where thansen. Picking up my piece , I scanned a QR code and a robot delivered my piece ou... See more
Company details
- Car Accessories Store
- also in
- Auto Parts Store
- Bicycle Store
- Bike Accessories Store
- Mobile Home Supply Store
- Motorcycle Shop
About thansen.no
Written by the company
Landsdækkende butikskæde og en af Norges største webshops.
- Hurtigt og effektiv levering
- 365 dagers returrett
- Byt i våre butikker over hele landet
- Click & Collect - hent etter 30 min.
thansen opererer i dag i Danmark, Norge og Sverige med et stort sortiment på over 250 000 produkter.
Written by the company
- Hos thansen er det en ære i å tilby god kundeservice og en fantastisk kundeopplevelse – hver gang.
- Rask og effektiv levering
- Vi leverer varene dine raskt og effektivt med rask levering, slik at du kan ha dem i løpet av få dager etter bestillingen.
- Click & Collect
- Bestill online og hent varene dine i en af våres mange butikken allerede innen 30 minutter med Click & Collect.
- 365 dagers returrett
- Hos thansen har du hele 365 dagers returrett, slik at du kan føle deg trygg og ha god tid til å bestemme deg. Skulle du ha behov for å bytte en vare, kan du enkelt gjøre det i en av våre mange butikker spredt over hele Norge.
- Historie om thansen
- thansen ble grunnlagt i Danmark i 1991. Siden den gang har det gått raskt, og i dag har vi butikker over hele landet og en nettbutikk med mer enn 250 000 produkter på lager. Den første thansen-butikken i Norge åpnet i 2017, siden har vi vokset oss sterke, med butikker over hele landet og en like stor nettbutikk. I 2022 åpnet vi vår første butikk i Sverige, så thansen-konseptet er nå også til stede her.
Contact info
Sofiemyrveien 7, 1412, Sofiemyr, Norway
- +47 3100 0000
- thansen@thansen.no
- www.thansen.no
4.2
Great
10K reviews
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Saved my day after online shop messed…
Saved my day after online shop messed up with parts fitment.
November 10, 2026
The selection of car parts and pricing…
The selection of car parts and pricing is great.
But the expedition time Forus Stavanger needs improvement. Very often long ques at the desk and only 1 expeditor.
November 10, 2026
They got stuff that is very hard to…
They got stuff that is very hard to find.Quick and easy
November 9, 2026
I keep getting the wrong parts for my…
I keep getting the wrong parts for my car.
Non-spesific products are good, but the ones that is supposed to be compatible with my car never are.
November 7, 2026
Speed and service a++++
November 5, 2026
Really unprofessional cashier lady at…
Really unprofessional cashier lady at Hillevåg Thansen Stavanger! Never buy anything from this store. They Are selling open or probably returned products without checking the product.
Avoid this store.
November 7, 2026
Unprompted review
Good service
November 5, 2026
In the app you need to show the faktura…
In the app you need to show the faktura kopy
In the app you need to show right time delevery
November 3, 2026
Has most you need for car / mc and then…
Has most you need for car / mc and then some.
November 3, 2026
Moss avdeling its super and Julie its…
Moss avdeling its super and Julie its the best
November 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It took ages to get the product
October 30, 2026
Reply from thansen.no
Hi Tamás,
Thank you for your review.
Delivery times may unfortunately be affected by delays from suppliers or during transport. We always strive to deliver orders as quickly as possible and appreciate your feedback.
Regards Peter
thansen
I would like to share some feedback…
I would like to share some feedback following a frustrating shopping experience at thansen.
I was initially given the wrong parts, even though I specifically asked your staff to check that the parts I had ordered were correct. When the brake discs were about to be replaced, it turned out they were the wrong size. I therefore had to drive back to Elverum, 40 km each way, to exchange them.
The Elverum store did not have the parts I needed, but I was told that Hamar had the Bosch parts. I asked for these to be reserved. I was also told that Hamar did not have the cheaper brake pads, even though your website showed them as being in stock. When I arrived in Hamar, they did indeed have them, despite the staff in Elverum insisting otherwise. When customers know your stock availability better than your own staff, there is clearly room for improvement.
Having to return to Elverum and then travel to Hamar resulted in a lot of unnecessary driving back and forth that afternoon. It took approximately an hour and a half to get everything sorted out.
Within less than three hours, I dealt with two different employees in Elverum, and both provided incorrect information or made mistakes. As a customer, I expect parts and stock availability to be checked properly, especially when I specifically ask for this.
Thankfully, I finally got what I needed in Hamar, and I would like to praise the staff there for their professional and helpful service. However, I found stock availability at both stores disappointing.
I hope you will follow up on this so that other customers can avoid a similar experience.
October 29, 2026
Reply from thansen.no
Hi Line,
Thank you for your review.
Our number plate search is a helpful tool, but compatibility should always be verified before purchasing parts. Stock availability can also change, and occasional discrepancies may occur.
We appreciate your feedback and will pass it on to our Elverum store.
We are pleased to hear that our staff in Hamar provided professional and helpful service.
Regards Peter
thansen
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