Well Offside Reviews 32

TrustScore 2.5 out of 5

2.4

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Rated 3 out of 5 stars

Items not received initially, but upon contact this issue was quickly resolved and the items resent. Disappointed with quality of t-shirt - despite following washing instructions, the image peeled aft... See more

Rated 1 out of 5 stars

I ordered two sheets months ago and they never arrived. there is no way to see the order because the web is not available.

Rated 1 out of 5 stars

I purchased a poster for my daughter on Nov 21 for Christmas 2021. It never arrived. The company then said it had sent a replacement. That never arrived. I have received intermittent contact and prom... See more

Rated 5 out of 5 stars

Absolutely top notch service, couldn’t recommend them anymore! So fast, efficient, friendly and clever and brilliant overall! Asked all the questions I had in mind before asking and went the extra mil... See more

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2.4

Poor

TrustScore 2.5 out of 5

32 reviews

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Rated 1 out of 5 stars

SCAMMERS

I ordered two sheets months ago and they never arrived. there is no way to see the order because the web is not available.

May 23, 2023
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Rated 1 out of 5 stars

Probably a scam

I purchased a poster for my daughter on Nov 21 for Christmas 2021. It never arrived. The company then said it had sent a replacement. That never arrived. I have received intermittent contact and promises that they would either send another poster with tracking or a reimbursement. That was over 2 months ago. I don’t think this is a legitimate company. They will rip you off. Please stay away.

April 8, 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality cheap transfer print on T-shirt

Pre ordered a david Marshall T-shirt and had very little communication on when it would arrive. It did turn up a week or so after it initially said and I was very disappointed. Quality wise the T-shirt was not screen printed (as it looked like in the photo) but was actually just a cheap transfer that was not even fully pressed at parts. I haven’t been able to wear it as I’m sure if I washed it it would come off completely. The most expensive blue Gildan T-shirt I have ever bought.

Is a real shame as I love the design. I think maybe posters or prints would be good but stay away from poor quality T-shirt printing.

July 27, 2021
Rated 3 out of 5 stars

Nice looking product but quality not there

Items not received initially, but upon contact this issue was quickly resolved and the items resent. Disappointed with quality of t-shirt - despite following washing instructions, the image peeled after only one wash on each of the 3 David Marshall t-shirts we purchased. They look good, but sadly don't last!

July 16, 2021
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Rated 1 out of 5 stars

Terrible service

Ordered a tshirt a month ago, not arrived and not responding to emails or Facebook messages. Having to now claim a refund through PayPal. Avoid.

May 30, 2021
Unprompted review
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Reply from Well Offside

Hi Graeme, thanks for your order with us. The t-shirts were a pre-order and were only released last week, so we only just dispatched them recently, it should arrive this week. As always, if it doesn't arrive we are happy to send a free replacement so that you're getting the order you paid for :)

Rated 5 out of 5 stars

Excellent Service

The picture was brilliant. Excellent service. Will use again

April 15, 2021
Well Offside logo

Reply from Well Offside

Thank you Jen, glad you were happy with your poster and the service. Thanks for your order :)

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Rated 5 out of 5 stars

Great service

Great service. The guys made a print of a player not on their initial list and it turned out fantastic. Great Christmas present.

February 23, 2021
Rated 5 out of 5 stars

Gift for my son and know already how…

Gift for my son and know already how much he will love it. Easy ordering and prompt delivery! Cheers!

November 25, 2020
Unprompted review
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Reply from Well Offside

Thanks for your order and review, Catherine! It's appreciated. Hope your son enjoys his gift and glad you were happy with the service!

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Rated 1 out of 5 stars

Poor Service

It was supposed to be 3 day delivery, it’s now been 7 days and I’m still waiting with no updates as to where my delivery is....

July 13, 2020
Unprompted review
Well Offside logo

Reply from Well Offside

Hi Matt, sorry that it has not yet arrived. We can see that your order has been shipped and a shipping confirmation sent, so perhaps it has gone missing in the post - which is disappointing. We always would replace or refund a missing item, so we have emailed you to resolve this :)

Rated 5 out of 5 stars

Absolutely top notch service

Absolutely top notch service, couldn’t recommend them anymore! So fast, efficient, friendly and clever and brilliant overall! Asked all the questions I had in mind before asking and went the extra mile, hope these guys grow to be a big brand!!

July 12, 2020
Unprompted review
Well Offside logo

Reply from Well Offside

Thanks so much for the kind words Luke - it's hugely appreciated - and we're really glad you liked your poster!

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Rated 5 out of 5 stars

Great experience!

Great experience!
The posters are amazing, the service of the site is very fast.
The guys are very gentle!
I buy another time for sure!

July 10, 2020
Unprompted review
Rated 2 out of 5 stars

The pictures are deceiving of the size…

The pictures are deceiving of the size of the prints. I should have checked what size they would be but didn’t expect them to be so small..

July 7, 2020
Unprompted review
Well Offside logo

Reply from Well Offside

Hi Sasha - thanks for your review and order! All of our prints are either A4 and A3 and you would need to select the size before purchasing. We never want anyone to come away disappointed, so feel free to email us at hello@thatswelloffside.co.uk and hopefully we can come to a resolution :)

Rated 4 out of 5 stars

Delivery is quick but

Delivery is quick , not sure worth 12.50 but .., it is what it is .

June 28, 2020
Unprompted review
Well Offside logo

Reply from Well Offside

Hi Steve - really glad to hear it arrived quickly! We appreciate all feedback, so if you have any recommendations on what we could do better to improve the value, please email us at hello@thatswelloffside.co.uk - we take everything on board. Really appreciate the positive review regardless!

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