Matt Whettingsteel of the Swanage Dorset Branch dealt with my 98 year old mother in a professional and pragmatic fashion. He showed great empathy in assessing her hearing needs and took patient steps... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received very professional and attentive service from Mat Whettingsteal the audiologist at Robert Friths in Swanage. I was very well advised and now have superb hearing aids. A very worthwhile an... See more
Company replied
I went to see Matt in Swanage who listened carefully to my particular circumstances. I now have two hearing aids and I am astonished daily how well I can hear and I forget I am actually wearing them.... See more
Company replied
On thinking I was not hearing my friends and husbands conversations I thought I should have a hearing test. From the first test I felt that I was being treated sympathetically and with respect. I now... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
25 Station Road, BH19 1AD, Swanage, Dorset, United Kingdom
- 01929 448 140
4.2
Great
7 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Integrity - Matt Whettingsteel of the Swanage…
Matt Whettingsteel of the Swanage Dorset Branch dealt with my 98 year old mother in a professional and pragmatic fashion. He showed great empathy in assessing her hearing needs and took patient steps to ensure all was in accordance with her wishes. She subsequently changed her mind and the full refund was processed without stress or lengthy discussion.
July 15, 2025
Unprompted review
Reply from The Hearing Care Partnership - Swanage
We're thrilled to hear about the wonderful experience your mother had at our Swanage Dorset Branch with Matt! It's fantastic to hear he was professional, empathetic, and patient throughout. We're glad everything was resolved smoothly. Thank you for sharing your positive feedback with us!
Top service
I received very professional and attentive service from Mat Whettingsteal the audiologist at Robert Friths in Swanage. I was very well advised and now have superb hearing aids.
A very worthwhile and valuable service which I highly recommend.
December 15, 2022
Unprompted review
Reply from The Hearing Care Partnership - Swanage
Thank you very much for your review and recommendation, we really appreciate it!
I went to see Matt in Swanage who…
I went to see Matt in Swanage who listened carefully to my particular circumstances. I now have two hearing aids and I am astonished daily how well I can hear and I forget I am actually wearing them. A life changer. I produce music for a hobby and these new aids have made a huge difference to my enjoyment and the end results. Thanks Matt.
May 12, 2022
Unprompted review
Reply from The Hearing Care Partnership - Swanage
Thank you for sharing such a detailed review of your recent experience with us. We are so delighted to hear how well you are getting on with your new hearing aids and just what a difference they have made to your life!
A good experience
On thinking I was not hearing my friends and husbands conversations I thought I should have a hearing test. From the first test I felt that I was being treated sympathetically and with respect. I now have hearing aids which have changed my life and am now able to interact in conversations. Matt has been very helpful and informative in my progress.
March 24, 2022
Unprompted review
Reply from The Hearing Care Partnership - Swanage
Thank you very much for sharing your recent experience with us, we are so thrilled to hear how well you've been getting on with your new hearing aids.
Hearing Test
Had a full hearing test at Frith's opticians in Swanage by Matt Whettingsteel. Very clear explanation both before and after each element of the tests and final assessment, plan and letter to my GP. Only problem was that his tympanometer was not working.
Would definitely recommend Matt'.
November 21, 2021
Unprompted review
Reply from The Hearing Care Partnership - Swanage
Thank you very much for your review, we really appreciate you sharing your feedback with us. Matt will be delighted with your comments.
very efficent good service,will be…hassocks eye ce
very efficent good service,will be going back, no pressures, everything explained as we progressed,
whats not to like
thanks stephanie
best chris
July 26, 2021
Unprompted review
Reply from The Hearing Care Partnership - Swanage
Thank you for taking the time to leave us a review, we really appreciate it!
I always get excellent service from Matt a d the team in the opticians in Swanage
I always get excellent service from Matt, he is extremely helpful and caring as well as very knowledgable. Any problems I have had have been sorted out with efficiency a d good grace. Nothing is too much trouble. The hearing aids have been a godsend to me have definately improved my life.
October 10, 2020
Reply from The Hearing Care Partnership - Swanage
We love hearing our patients living life to the full, it's at the heart of everything we do! Wishing you all the best from the team at The Hearing Care Partnership.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.