Nice, polite, respectful employees who understand the situation and make it as easy as possible as well as important, honest and sufficient. I'm new to all this and I've worked all my life so never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person who answered the phone was immediately professional and put me at ease. Dan(his name) was considerate and explained things along the way. He was also very patient with me as I was very a... See more
Company replied
The lady who took my call was very professional and listened very carefully to the details. I did not have to correct anything when read back to me for confirmation. Very polite and empathetic to... See more
Company replied
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is al... See more
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Company details
Written by the company
We’re here to help! We specialise in helping people who’ve suffered because of personal injury, access professional legal representation and to claim the compensation they’re entitled to. We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
Contact info
Craig House, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 2JG, Manchester, United Kingdom
- 0800 182 2189
- info@the-compensation-experts.co.uk
- the-compensation-experts.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Just started a claim as didn't know you…
Just started a claim as didn't know you could very helpful
August 31, 2026
Unprompted review
Reply from The Compensation Experts
Hello Aneta,
Thank you for your kind review! We’re so glad our team was able to help you start your claim and guide you through the process. It’s great to know you found the service helpful. Thank you again for leaving a review and all the best going forward with your claim.
Kind regards
Uyi
Member of staff was very helpful I…
Member of staff was very helpful I appreciate it.
August 31, 2026
Unprompted review
Reply from The Compensation Experts
Hello Rihanna,
Thank you so much for your kind review. It’s great to hear that our team member was helpful and made a positive difference. We really appreciate your feedback.
Kind regards
Uyi
Kind, Compassionate and Professional Service ⭐⭐⭐⭐⭐
I had a really positive experience with The Compensation Experts today. The lady I spoke to was incredibly kind, patient and understanding while I explained what has been a very upsetting and stressful situation for me.
She really listened, treated me with compassion and explained everything clearly without making me feel rushed. I felt that my concerns were genuinely being taken seriously, which meant a lot to me.
My case has now been passed to a solicitor, and although I know this is only the beginning of the process, my first experience has been extremely positive.
Thank you for making a difficult conversation so much easier. I really appreciate your kindness and professionalism. ❤️
August 29, 2026
Unprompted review
Reply from The Compensation Experts
Hello Ewa,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that you felt listened to, supported and treated with care during what we understand can be a very difficult and stressful time. We’re glad our team could make that initial conversation a little easier for you. We wish you all the very best as your case progresses with the solicitor, and thank you again for your kind words.
Kind regards
Uyi
Brilliant service
Brilliant service, lady on phone lovely, went through all details, not rushed at all.
August 29, 2026
Unprompted review
Reply from The Compensation Experts
Hello Bev,
Thank you for taking the time to leave us such a positive review. We’re pleased to hear that you were happy with the service and that all the details were explained thoroughly and at a comfortable pace. Your feedback is greatly appreciated.
Kind regards
Uyi
Useless no help what so ever because I…
Useless no help what so ever because I didn’t get a measurement of the whole they can’t take on my case I mean who walks around with a tape measure in their pocket I sent them numerous pictures of the whole and being repaired absolute waste of time
August 27, 2026
Unprompted review
Reply from The Compensation Experts
Thank you for taking the time to share your feedback. We’re genuinely sorry that you were left feeling that your time had been wasted, particularly after providing numerous photographs and explaining the circumstances.
We understand your frustration regarding the measurement requirement, especially as this may not be something you would reasonably have been expected to have available at the time. While there may be specific information required before a case can be assessed, we appreciate that this wasn’t a satisfactory experience for you.
We’re sorry we weren’t able to assist on this occasion, and we appreciate you bringing your concerns to our attention. We’ll take your feedback on board as we continue to review how we communicate our requirements.
Best wishes,
Hafsah
Customer service was excellent
Customer service was excellent. She was very friendly and took her time to explain the process.
August 28, 2026
Unprompted review
Reply from The Compensation Experts
Hello Roland
Thank you for taking the time to leave us a review. We’re so pleased to hear that you were happy with the customer service you received and felt well informed about the process. We really appreciate your kind words and wish you all the best moving forward.
king reagards
Uyi
Professional and caring
Professional and caring, even when i was put on hold, sound advice, with a very polite advisor.
August 28, 2026
Unprompted review
Reply from The Compensation Experts
Hello Coray,
Thank you for your kind review. We are pleased to hear that our advisor provided you with professional, caring, and courteous service, and that you found the advice helpful. Your feedback is greatly appreciated and will be shared with the team.
Kind regards
Uyi
Very nice gentleman from the…
Very nice gentleman from the Compensation team called me, took all details in a very caring and professional manner. He put me through the second person, a solicitor also very attentive and polite. Explained everything and now I’m waiting for his call. Overall, excellent customer service.
Thank you.
August 28, 2026
Unprompted review
Reply from The Compensation Experts
Hello Manuela
Thank you for your excellent review. We are pleased to hear that you received such caring and professional service from both members of our team. Providing clear information, listening carefully to our customers, and ensuring they feel supported are all extremely important to us. Your feedback is greatly appreciated and will be shared with the team.
Kind regards
Uyi
Made to feel at ease
The person who answered the phone was very nice and explained everything to me. Made me feel at ease. Unfortunately who I was referred to cannot help me.
August 27, 2026
Unprompted review
Reply from The Compensation Experts
Hello Machen,
Thank you for taking the time to share your feedback. We are pleased to hear that our team member was able to provide clear information and make you feel at ease. We are sorry to hear that the person you were referred to was unable to assist with your matter, but we truly appreciate your understanding and kind comments about our service.
Kind regards
Uyi
Listen to what I was saying and helping…
Listen to what I was saying and helping me to understand the next steps Oliver explain everything.
August 26, 2026
Unprompted review
Reply from The Compensation Experts
Hi Kim,
Thanks for leaving such a positive review. We're pleased Oliver was able to explain everything so clearly, we will be sure to pass this feedback to him.
Kind regards,
Dan.
I spoke to the company this afternoon…
I spoke to the company this afternoon about my upcoming claim. They received the photos, and after a lengthy conversation, they then passed me over to the law firm I would be dealing with. It was handled perfectly, and I look forward to dealing with parties concerned
August 26, 2026
Unprompted review
Reply from The Compensation Experts
Hi Raymond,
Thanks for your feedback. It's good to hear everything was handled well, and you were transferred over smoothly. All the best with your claim going forward, and thanks once again for leaving this review.
Kind regards,
Dan.
Guy explained everything to me…
Guy explained everything to me perfectly n was really helpful
August 26, 2026
Unprompted review
Reply from The Compensation Experts
Hi Aronj,
Thanks for leaving this review. I'm pleased everything was explained clearly to you and you felt our colleague was helpful. All the best moving forward.
Kind regards,
Dan.
★★★★★
★★★★★
I had a really positive experience speaking with Dani regarding a potential claim related to complications I experienced following a cosmetic lip procedure.
Dani was extremely professional, patient and helpful. He called me exactly when he said he would, took the time to listen to everything I had experienced, and explained everything to me clearly and in a way that was easy to understand. I never felt rushed, and I really appreciated how much time and attention he gave me.
He explained the possible options available to me and guided me through the process of how I could potentially pursue a claim. I came away from the conversation feeling much more informed and reassured about what I could do next.
August 26, 2026
Unprompted review
Reply from The Compensation Experts
Hi there,
Thank you so much for leaving such a positive review. I'm pleased to hear our colleague was professional and helpful, and that you came away from the call feeling informed and reassured about the next steps. I will be sure to feed this back, and thank you once again for taking the time to leave this feedback.
Kind regards,
Dan.
The first gentleman was very helpful…
The first gentleman was very helpful and caring.
Once i got
through to the solicitor it was totally different .
Fair enough I couldn’t claim, i could understand what he was saying but his attitude was so abrupt
August 25, 2026
Unprompted review
Reply from The Compensation Experts
Hi Judith,
Thank you for taking the time to leave this feedback. It's unfortunate your experience after you were transferred was unsatisfactory, but we're pleased to hear you found our member of staff helpful and caring. Thanks once again for leaving us this review.
Kind regards,
Dan.
The young man that I initially delt…
The young man that I initially delt with regarding a claim was very nice polite and helpful and talked me through everything which I appreciate
August 24, 2026
Unprompted review
Reply from The Compensation Experts
Hi Pauline,
We're pleased to hear you found our member of staff polite and helpful. Many thanks for leaving this review, all the best moving forward.
Kind regards,
Dan.
Was so helpful and super understanding…
Was so helpful and super understanding definitely recommend
August 24, 2026
Unprompted review
Reply from The Compensation Experts
Hi Ellis,
Thank you for leaving such a positive review. We're pleased to hear you found the service helpful and understanding, and truly appreciate taking the time to feed this back to us.
Kind regards,
Dan.
Reply from The Compensation Experts
Hi there,
Thank you for taking the time to leave this review. We're glad you had a positive experience with us, all the best moving forward.
Kind regards,
Dan.
The call was very easy everyone was…
The call was very easy everyone was friendly and polite they made me feel very comfortable to talk to them
August 24, 2026
Unprompted review
Reply from The Compensation Experts
Hi Timothy,
It's good to hear you found everyone friendly and polite, and you felt comfortable discussing your claim with us. Many thanks for leaving such positive feedback, it is greatly appreciated.
Kind regards,
Dan.
I rang the company person was very…
I rang the company person was very polite easy to understand and passed my details over to solicitor who rang within 10 minutes very satisfied would highly recommend
August 23, 2026
Unprompted review
Reply from The Compensation Experts
Hi Chris,
Thanks for leaving us such a positive review. It's great to hear you found the process easy to understand and your claim was picked up quickly. Your recommendation is greatly appreciated.
Kind regards,
Dan.
Good communication and understanding
Good communication and understanding
August 23, 2026
Unprompted review
Reply from The Compensation Experts
Hi Patrick,
Thanks for leaving us a positive review. We're glad you found our communication good, and that the colleague you spoke to was understanding to your circumstances. We're grateful you took the time to leave this feedback, many thanks.
Kind regards,
Dan.
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