The Foldie  Reviews 1,908

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of the products, highlighting their practicality and thoughtful design, including useful compartments and safety features. Many consumers appreciate the outstanding customer service, noting prompt and helpful responses. People are also very satisfied with the products' ability to hold a significant amount of items while remaining lightweight and comfortable. However, some customers experienced issues with delivery times, finding them longer than expected, and a few mentioned receiving faulty products with broken zippers or unstitched straps. Some reviewers also expressed dissatisfaction with the lack of internal organization in certain bags and occasional difficulties with order tracking or confirmation.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its quality, durability, and... See more

Quality

Customers had positive experiences with quality, praising products as well-made, durable, and designed with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the easy ordering process, fast... See more

Delivery service

Consumers find delivery service to be ambiguous. Many report quick delivery, with some receiving orders... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

I wasn't sure about ordering from Foldie as I'd only seen them on Facebook but I risked it. Delivery took a little longer than normal but my bags arrived about half an hour before I left for my holida... See more

Rated 5 out of 5 stars

I purchased 2 of the FOLDIE BAGS under there "buy one get one free" offer after seeing it online. I am about to embark on one of many cruises ,and it will be just perfect as a crossbody bag. It holds... See more

Rated 5 out of 5 stars

Had a good experience ordering the Foldie, especially as it was on offer BOGO Free. They arrived safely. Have used one of them already. Its so expansive. The "wet" pocket is so useful. Having... See more

Rated 5 out of 5 stars

I ordered the B1G1 travel Foldie and the B1G1 Crossbody Foldie. The ordering process was easy and delivery quick. I have been able to pack a week's worth clothing in the travel bag. I feel like it wil... See more


Company details

  1. #14 of 33 best companies in Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We love our Foldies!

We love our Foldies!! We just got back from St Croix in February..we took a full weeks worth of clothing and shoes in it expanded and used them as our carry ons. It was so much easier to put that in the overhead bins than heaving suitcases up there. We’re doing it again when we head to Florida in a few weeks. I have no desire to use a suitcase again lol

I have to say..some of the reviews are wild. We’ve used our Foldies as our personal item on previous trips completely packed out without being expanded and it fits under Southwest and Americans seats perfectly. So someone is being dramatic when they say if they had anything more than a swimsuit and towel in it it won’t fit lol drama and simply untrue.

February 20, 2026
Unprompted review
Rated 2 out of 5 stars

Don't fall for it...

I sadly sprang for the 2 for 1 deal on the under the airplane seat sized bag and deeply regret it. It is nothing more than an a highly overprice nylon bag. Yes, you can take it on the plane, but if you put more than a towel and a swimsuit in it, it won't fit. Because there was extra overhead space (what a rarity!) I was allowed to stow mine in the overhead bin otherwise I would've had to basically repack right there in the airplane. Donated both bags to the thrift store when I got home.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I took advantage of the 2 for 1 deal .

I took advantage of the 2 for 1 deal on the Foldies. I haven't gone on my cruise yet so I haven't used my Foldie but I'm sure it is going to come in handy. I will take one in my luggage to use to bring home what I buy.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Foldie is an excellent company

Foldie is an excellent company that truly stands out. Their customer service is exceptional—responsive, helpful, and genuinely focused on making the experience smooth from start to finish. The products themselves are of outstanding quality, well-made, and clearly designed with care and attention to detail.

I’ve now purchased from them twice, and both experiences have been consistently positive. It’s rare to find a company that delivers both great products and top-tier service so reliably.

I wouldn’t hesitate to recommend Foldie and will definitely be purchasing from them again in the future.

April 3, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Katarina,

Thank you so much for such a wonderful 5-star review!

We are incredibly grateful for your kind words regarding our products and our support team. Knowing that you’ve had two consistently positive experiences with us truly makes our day. We strive to provide that perfect balance of quality and service, so it's rewarding to hear we hit the mark for you.

Thank you for your recommendation and for being a returning customer. We look forward to serving you again in the future!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Brilliant bags

Brilliant bags. Well made and very secure.

March 16, 2026
Unprompted review
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Reply from The Foldie

Hi Shirley,

Thank you so much for your lovely review! 🌟 We’re delighted to hear you find your Foldie bags well made and secure — that’s exactly what we aim for.

Wishing you many happy and stress-free travels with your Foldie!

Warm regards,
Hamza
The Foldie Team

Rated 5 out of 5 stars

Good quality

Good quality, plenty space and very light weight. Love the colors and feel soft surface and practical when was folded.

April 10, 2026
Unprompted review
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Reply from The Foldie

Hi Ola,

Thank you so much for your lovely review! 🌟 We’re delighted to hear you’re enjoying the quality, lightweight feel, and spacious design of your Foldie. It’s great to know the colours and soft material stood out to you too!

We hope it continues to make your travels easier and more enjoyable.

Warm regards,
Hamza
The Foldie Team

Rated 4 out of 5 stars

Very happy with the bags and colours.

Delivery took longer than expected, so I did have to chase. But communication via email was good and eventually reassuring. Arrived just in time for my Easter break.
The bags are wveryhting they are advertised at, I’m really happy with them.

April 13, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Mrs. Mirza,

Thank you so much for the 4-star review!

We're thrilled to hear that you love your new bags and that the colors lived up to your expectations. We are so glad they arrived just in time for your Easter break!

We sincerely apologize that the delivery took longer than expected. We appreciate your patience and were happy to stay in touch with you throughout the process to ensure everything was on track.

Thank you for your feedback, and we hope you had a wonderful holiday!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Very pleased with my purchase

I was sceptical having read some negative experiences but also some very positive. So I took the plunge and am so pleased I did. I love them and can’t wait to use them on my next flight.

April 12, 2026
Unprompted review
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Reply from The Foldie

Hi Lorraine,

Thank you so much for giving us a chance and for your lovely review! 🌟 We’re thrilled to hear that your Foldie exceeded your expectations and that you’re so pleased with your purchase.

We can’t wait for you to take it on your next flight — we’re sure it’ll make your travels even easier! ✈️

Warm regards,
Hamza
The Foldie Team

Rated 1 out of 5 stars

I ordered & was charged in January &…

I ordered & was charged in January & have not received & can not contact anyone to help! They took my money but no product! No tracking number or proof of mailing! Do NOT ORDER!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

I love my Purple CrossBody Foldie

I love my Purple CrossBody Foldie (as well as its Replacement since the Strap of my previous one unexpectedly Broke after around eight months so I guess Daily Usage takes its toll) Excellent Customer Service because I enquired about their Refund/Exchange Policy only to be Shipped a Replacement at No Extra Cost since within Year's Warranty, Brilliant Product which fits all my Daily Essentials and sometimes even a 500ml Drinks Bottle, would deffo Recommend ^^

March 28, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi E Smith,

Thank you so much for your detailed and thoughtful review! 🌟 We’re really glad to hear that you love your Purple Crossbody Foldie and that it fits all your daily essentials so well.

We also appreciate you sharing your experience with the strap — and we’re happy our team could quickly arrange a replacement for you under warranty. Making things right for our customers is always a top priority.

Thank you again for your recommendation and support — it truly means a lot!

Warm regards,
Hamza
The Foldie Team

Rated 3 out of 5 stars

Has now arrived

Order now arrived product as expected. I would suggest Foldie review their communications system. Being asked to submit a review of the product a week before order arrives leaves one anxious that order has gone missing. Don't ask for a review until you are certain the order has been delivered.

April 11, 2026
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Reply from The Foldie

Hi Celia💛

We’re really sorry for the worry and completely understand your frustration 🙏

Just to reassure you, UK shipping normally takes 4–8 business days, and I checked your tracking — your parcel is already with Royal Mail and is scheduled for delivery on 14th April ✨
https://www.royalmail.com/track-your-item#/tracking-results/IW783585355GB

This means your order is safely on the way, and the tracking should begin updating properly as it moves through the final delivery stage with Royal Mail 💙

Since your parcel is already confirmed in transit and due very soon, we’d really appreciate it if you could kindly update or remove the 1-star Trustpilot review once it arrives safely 🙏✨ It would truly mean a lot to our small team.

Thank you so much for your patience 💛

Rated 3 out of 5 stars

Long wait for delivery

Finally arrived and appears fit for purpose - however delivery took longer than expected. Website states the item would be packed and dispatched within 24 hours although it took 3 days for that to happen and then items were in transit for another week. I hadn't realised that the items would be shipped from China.

April 3, 2026
Rated 5 out of 5 stars

I love my Foldie bags

I love my Foldie bags. I own three travel bags, two makeup bags, and a couple of sling bags. I just spent three days snorkeling in French Polynesia. My travel bag was perfect to haul around my snorkel gear, beach towel, and snacks. The bag kept dry what I wanted to keep dry in the bottom of the boat. The “ wet pocket “ was perfect for protecting my phone.

March 28, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Joy,

Thank you so much for the 5-star review!

It sounds like you had an amazing time in French Polynesia, and we’re thrilled to hear your Foldie bags were the perfect companions for your snorkeling gear. We love that the wet pocket kept your phone safe and dry!

Safe travels on your next adventure!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Foldie bags

I just got my 2 Foldies. I'm excited about using them, as I'm a pet sitter and I'm usually packing a bulky suitcase. Now I can pack all I need in my Foldie instead. I love the vibrant colors. Next I'm going to order the crossbody for easy hands-free shopping.
Thank you.

April 6, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Nancy,

Thank you so much for the 5-star review!

We're so excited to hear that your new Foldies are replacing your bulky suitcases for your pet-sitting trips. It sounds like they'll make packing much easier, and we're glad you love the vibrant colors!

The crossbody bag will be a fantastic addition for hands-free shopping. We can't wait for you to try it!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

2 bags for the price of 1!

I recently bought 2 bags for a trip to South Africa and I can honestly say they were probably the best purchase for the trip that I made. They fold up so easily that they take up no luggage space and they were so versatile and easy to use plus I loved how safe they feel with the zip lock etc. I know that they will be used so often not just abroad but at home too.

April 9, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Karen,

Thank you so much for the 5-star review!

We are thrilled to hear that your Foldies were your best purchase for your trip to South Africa. It’s great to know that the compact design and security features made your travels easier and more secure. We’re sure they’ll be just as useful for your adventures back at home!

Safe travels!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

I now have 2 sets

I now have 2 sets, the long bags, that I use every day around town; and the front carrier for when I go on holiday. They are really great.
I am now waiting for the large hold-all’s to be delivered.

April 7, 2026
The Foldie  logo

Reply from The Foldie

Hi Ailsa,

Thank you so much for the 5-star review!

It’s wonderful to hear that you’re getting so much use out of your Foldies, both for daily life and your holidays. We are thrilled that you’ve expanded your collection!

Your large holdalls are on the way, and we hope you love them just as much as your other sets.

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Really good value, and good design

I took advantage of the 2 for 1 offer, and I definitely don't regret it. They are strong, well-made, and small enough to be very portable, while still large enough to carry all I need from day to day. RFID safe and slash-resistant is the icing on the cake. I can recommend these bags with no qualms.

March 26, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Hazel,

Thank you so much for the 5-star review!

We're thrilled to hear you're enjoying the 2-for-1 offer and that the design meets your needs. It's great to know the RFID and slash-resistant features give you that extra peace of mind for your daily use.

We truly appreciate the recommendation!

Best regards,

Hamza The Foldie Team

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