The Foldie  Reviews 

2,088
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and practical design, making them ideal for travel and daily use. Many appreciate the generous capacity, often fitting perfectly under plane seats, and the useful compartments. People find the items well-made, secure, and versatile for various occasions. However, some customers noted issues with delivery, experiencing longer than advertised wait times, lost orders, or a lack of tracking. A few reviewers also found product quality inconsistent, reporting stitching coming undone or straps fraying after limited use, expecting better durability from a travel item.

What people talk about most

Product

People report positive experiences with product, praising their quality, versatility, and thoughtful design... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting that items are well-made,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery times... See more

Holidays

Customers had positive experiences with holidays, often finding products fantastic for travel and days out,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more

Company replied

Rated 4 out of 5 stars

This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more

Company replied

Rated 5 out of 5 stars

The Foldie was perfect for our recent trip to Italy. Visited several cities, (Lake Garda, Verona and Venice), the safety features made us feel very secure. Quality and product was great. Plenty of spa... See more

Rated 5 out of 5 stars

Managed to transfer my belongings from a bag twice the Foldie size. Surprising what it will hold. Neat & comfortable to wear. Zips work smoothly. Just enough compartments to remember where everyth... See more

Company replied


Company details

  1. #15 of 33 best companies in Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,088)

886 reviews in the last 12 months

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Rated 1 out of 5 stars

Impossible to return

If you're happy with the bags, then I guess it's all fine. However, after trying and failing I suspect it's impossible to return the bags. I'm in the UK, and they gave me an address in the US to send the bags to. This is expensive, but I decided to give it a go.
I then found out from the postage company that import taxes had to be paid for the parcel to enter the US and The Foldie had refused to pay. As returns to US companies are usually not taxed, I assume they must not actually be based in the US. I emailed The Foldie and received no help.
Although the website promises easy returns, in practice the process is very costly and I'm not even sure if it's possible. I can understand why other people would be happy with the bags but to me they seem over-priced for the material used and the returns policy alone means I'd recommend not buying from The Foldie.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy purchase

Very easy purchase , quick delivery and a bargain at but one get one free !
Bags are so useful and the security features make them perfect for travel

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Product!

I've purchased the crossbody and tote for gifts after having purchased for myself and loving their design and color choice. Thank you!

December 8, 2025
Rated 5 out of 5 stars

Foldie Cross Body Bag and customer service.

I recently received my foldie cross body bag and have been using it this week during travels in Italy. It really is the most brilliant little bag, spacious and secure. I’m very impressed with it. While using it, I noticed that the stitching on the inside pocket was coming undone. After contacting Foldie customer services, a replacement bag was in the post to me within 20 minutes! So as well as being a brilliant little bag, they have brilliant customer service too, thank you Alice and thank you Foldie!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

My Foldie experience

I had a little issue with one of the bags I ordered while I was traveling. I contacted the company on my return and within 2 weeks I had a replacement. Excellent and prompt service and I would highly recommend the bags, they're great.
Will have to get another style.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Foldie sling bag

Easy to order and fab customer service. I realised that I had selected the wrong colour on my second bag . I received a lovely email back saying they had sorted it for me. I was able to track my package throughout.
I'm very pleased with my purchases.

April 29, 2026
Rated 5 out of 5 stars

Five star customer service! Great product!

Five star customer service when my Foldies were misdelivered and lost by Royal Mail. Immediate support from Jovana left me in no doubt that it would be sorted straight away. Friendly, understanding, efficient support and updates along the way made this exemplary customer service. Delighted with my two Foldies …. very well made, a good size and secure cross body design. Love the olive colour. Would 100% recommend. Thankyou Jovana for all your help and positivity… not always found with online purchases when things go wrong with delivery. Well done, Foldie.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have to say I absolutely love it!

I have to say I absolutely love my Foldies (got 2 in the BOGO sale). They are the absolute perfect size. I can easily pack a week's worth of stuff in one. You have to think about what you're really going to use, but once you get that in your head it's perfect. Stops me from overpacking! Love the separate compartments. I also have the passport holder and this keeps passport and boarding passes etc. easily available and secure. I love just breezing through checkpoints! Durable and so pretty with the color selections. There's another kind of bag on the market that I looked at, but when you look at the dimensions it's HUGE! Will not fit under a seat and would be awkward for overhead bins. Foldie is perfect.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have the crossbody bag

I have the crossbody bag, the sling bag and the holdall. I have also bought two more sling bags in different colours as I loved it so much on my recent holiday. I have also purchased all of the bags for my sister's family last Christmas. Holdall great for weekends away. Took all three bags on holiday abroad last month. Very light. Holdall fits perfectly under aircraft seat. Sling bag was my favourite to take out everyday. Perfect length and super comfortable. Wouldn't hesitate to recommend the bags or the Foldie company. All bags are super light, with lots of compartments, and feel secure. Great safety features... lock for zips to prevent pick pockets, hidden compartments, RFID feature for cards. The holdall has a useful waterproof pouch. I have taken advantage of the two for price of one offers and now have at least two of each bag. The holdall is exceptionally lightweight so didn't eat into my cabin bag weight allowance on the plane. Great communication from company. Prompt delivery. I have now purchased from them 3 times.

April 1, 2026
Unprompted review
Rated 3 out of 5 stars

I have left a neutral rating meantime…

I have left a neutral rating meantime as my order still in transit … from China!!! Despite website stating despatch is within 24 hours, this was not the case as it wasn’t despatched until the 3rd day (48-72 hours). Also the delivery time advertised seems very unrealistic since the goods are still in China, 2 days after informed of despatch with no apparent movement in over 24 hours according to their tracker!

To ask for a review this early after placing an order and knowing that the goods would not have arrived is a bit cheeky of them!

Unfortunately the goods will definitely not arrive in time for my holiday despite their website timetables suggesting it would, albeit tight at the latter end of the “window”.

I have also left the repopulated “date of experience” as 29th April, however, order was placed on 27th and this review request on 1st May! This will assist in understanding a timeline…

April 29, 2026
Rated 5 out of 5 stars

Foldie holdall and crossbody bag

I have a Foldie holdall and a cross body bag. I bought them when I was planning a holiday to Australia and New Zealand, but used both of the bags since for shorter journeys on tran, coach and car.

The holdall is really roomy, holding everything I need for a long weekend. Perfect when travelling on a train or as cabin bag on a plane. I like the way it cleverly expands to carry even more.

The smaller crossbody bag is perfect when I'm sightseeing. My valuables are safe and secure, but easily accessible when I need to use them. This bag looks small, but it holds such a lot; money, passport, phone, documents, suncream, make up and hairbrush.

The perfect travel items.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely products.

Easy to use. Order came as expected and product was so good I ordered some more. No problems encountered with ordering, delivery or quality of gooods so would happily use again

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great little bags that know their job.

The great little bags have to be used to be believed and honestly, once tried you can't do without. It's amazing what you can pack in to them and there are great security features too! My first one soon changed from my holiday bag to my everyday bag until it retired simply because it started to look grubby. Can't wait for my new one to arrive.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

The FOLDIE crossbody and its Tardis properties!

Absolutely brilliant little piece of kit. The cross body bag. Had it in Tenerife this week. Went on a day trip to La Gomera. In my bag I had money, passport, phone, lip balm, spf, pack of tissues, pack of wipes, bottle of water (the reusable metal 500ml kind), and a tube of Mento mints. Another day I went for a walk and had all the above, plus my book! Yes it was full but my god i couldn't believe i got it all in there. So glad I got them. Love them. I always felt safe knowing that nobody could get in to it or cut through the strap.
Thankyou Foldie ❤️

April 23, 2026
Unprompted review

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