the-mspa.com Reviews 2

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buy a Lazyspa

Where do i start.
June 2019. Spa purchased. Set up. working fine
August 2019. Heater failed.
October 2019. Heater replacement arrived that I had to pay for as 3 month warranty on parts. Scam warranty
March 2020. Heater fitted as spa dismantled for winter
March 2020. Error code E4.
April 2020. Complete unit sent back to Mspa for diagnosis.
May 2020. Advised heater faulty. No warranty on heater again as only 3 months. Scam warranty. I had to pay for a new heater again
June 2020. Unit returned and spa set up again. now 1400 litres of water used.
June 2020. Error code E4 illuminated. Images and Video sent. Mspa scratching heads as not seen before.
June 2020. unit returned for more testing.
November 2020. A brand new complete pump-assy and display sent after legal threats.
March 2021. Spa set up again after the winter dismantling. Spa inflated. Now LEAKING at a seam so no good. Now for sale as Mspa have the worst customer service in the world and the director ignores any communication from you.

March 10, 2021
Unprompted review
Advertisement
Show reviews in all languages. (2 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look