There have been very few problems in the time I've used the saleroom and any queries were sorted quickly. It's a user friendly site. The rating would be a 5, but nothing is perfect.
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Review summary
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What people talk about most
Reviews shaping this summary
Your staff are friendly but your company are very much controlled by the actions of the auction houses. It is not your fault if they decide to subcontract packing and delivery and rip off the intern... See more
Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to... See more
Company replied
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision... See more
Company replied
Company details
Written by the company
thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 (0)203 725 5555
- customersupport@the-saleroom.com
- the-saleroom.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I think The Saleroom is an excellent…
I think The Saleroom is an excellent business, providing a very useful and efficient service to vendors. Five Stars!
August 24, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
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about as easy to run as a 2 legged horse
August 27, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Saleroom hosts auction houses that sells fakes
This is still an ongoing issue - major company that takes money and feels a few policies puts themselves above any law.
Purchased three paintings via their site (Saleroom) and, when appraised, they were fakes.
As I got nowhere with the house that had been on The Sale Room for 10 months I ontacted The Sale Room only to find they too would not do much apart from email the house!.
The Sale Room allows auction houses to hide behind their platform and sell fake items. The auction house will misrepresent items and leaves the buyer without recourse. What do the Sale Room do about vetting houses as I only purchased the paintings as they were listed via The Saleroom and trusted this site, what a mistake!
August 14, 2024
Unprompted review
Reply from thesaleroom.com
Hi there,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Awful service
Awful service ! Could not log in to auction after many attempts but was charged twice for the access which was denied …Third occasion of not being able to access auctions “On the day” ! Disgusted with “Saleroom” , period !
August 13, 2024
Unprompted review
Reply from thesaleroom.com
Hi Phil,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
ALERT!! ALERT!! - ALERT! - SYSTEM Glitch / COLLAPSE MEANS BIDDERS WHO THOUGHT THEY WON END UP PAYING MUCH MORE AS Saleroom RESTARTED THE AUCTION CLOCK AFTER YOU WON THE ITEM!
An appalling selling service and experience. I genuinely need to alert others using this platform to a serious issue affecting bidders. This evening 7.Aug.2024 I placed a number of bids with the WELSHPOOL AUCTION rooms. i won all my lots placing bids 3 or so seconds before the end. HOWEVER i noticed after appearing to win 2 lots the clock reset itself to 10 minutes thus bidders could then place bids when the auctions should have ended. It never happened once but with one lot the clock reset back to 10 minutes 5 times!!!! YES 5 TIMES!......PLEASE CHECK YOUR ACTIVITY IF YOU LEFT BIDS the dangers you never won them for the correct price!! if i noticed it with 2 lots and who knows how may others have been made to PAY EXTRA due to saleroom.com adding EXTRA TIME onto lots when is was suppose to be a timed auction as i laugh to myself!!!!! BEWARE USE THE PLATFORM WITH CAUTION! IT'S THE LAST TIME I SHALL BE USING IT!!! Very suspicious!!! I WANT THE CORRECT WINNING BID TO BE ACCEPTED, NOT THE WINNING BID 50 MINUTES AFTER AUCTION WAS SUPPOSE TO HAVE ENDED WHEN THE SYSTEM RESET ITSELF 5 TIMES IN ONE INSTANCE - I HAVE SCREEN SHOT AND VIDEOED PROOF!!! I am genuinely very angry and frustrated i have been shafted for several hundred of ££££££ more!! i will be reporting the issue to the 'Ombudsman' if issue not resolved.,.,**** as one can note from Saleroom.com reply below. They could not care less about the issue just replying with a standard issue response. I strongly advise bidders to use Easylivecom. A fairer and more user friendly auction site.
August 7, 2024
Unprompted review
Reply from thesaleroom.com
Hi there,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
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Their answer was swift and easy to understand
after a less than successful telephone call to the auctioneers I asked thesaleroom about my problem
July 25, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
I was treated with courtesy and…
I was treated with courtesy and respect , the operative was more than helpful . A very satisfying experience.,5 star treatment .
August 1, 2024
Unprompted review
Reply from thesaleroom.com
Hi Edwin,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Easy to do business!
August 6, 2024
Unprompted review
Reply from thesaleroom.com
Good afternoon
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Deception
Hello. I have 3 negative experiences.
1) Won a lot from Bolton auction rooms. Lotte did not ship.
2) won the lot from Anthemion. Lot is broken.
3) Won a lot from pro auction limited. Lot's broken.
I paid for all the lots. When I asked for help at the-seleroom.com, where the auction was held, I was told that it's none of their business, they will try to clarify. The-seleroom.com ended up blocking my accounts more and no longer responding.
Watch out
July 31, 2024
Unprompted review
Reply from thesaleroom.com
Hi Mikhael,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
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Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
An excellent portal
An excellent portal. Easy access to a wonderful range of auctions, to suit all tastes and pockets. The Saleroom has changed everything for me. In the past, my physical attendance at most auctions was impossible (let alone two on the same day!).
July 4, 2024
Unprompted review
Reply from thesaleroom.com
Hi Nicholas,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
best auction site
this is the easiest auction site to use, with good recent records and almost instant access.
June 25, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
sit and bid at home
easy to register log in and watch bidding live and whats gone with price before and pre commision bid if you want to. enjoyable experiance.
June 26, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
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That assistance is available
The level of continued assistance in trying to fix the problem
June 11, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Smooth and addictive
The process of finding, bidding and winning is smooth every time.
June 1, 2024
Unprompted review
Reply from thesaleroom.com
Hi Mr Wild,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Communication and efficiency of…
Communication and efficiency of transaction was very good. The auction house was polite and prompt.
May 30, 2024
Unprompted review
Reply from thesaleroom.com
Hi Nathaniel,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
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Good experience
Good experience, goods as described. Delivered quickly.
June 1, 2024
Unprompted review
Reply from thesaleroom.com
Hi Nicola,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
They ban you for an email going in your spam folder.
They ban you across the platform, in the middle of bidding, with no warning, because of an email going in your spam folder. They have phone number and postal address if the email system falls short
June 5, 2024
Unprompted review
Reply from thesaleroom.com
Hi Brian.
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Our team would like to look into the issue you have experienced further, please do reach out to our Customer Support team at customersupport@the-saleroom.com and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
i was able to bid on items and see all…
i was able to bid on items and see all the items i was interested in , in the same in screen position , if some went above what i wanted to pay my focus then changed on the remaining lots , so i was able to stay within budget, with this method i didnt get carried away and felt in control most importantly only spent what i wanted to , well worth the extra few percentage costing
May 26, 2024
Unprompted review
Reply from thesaleroom.com
Hi Bidder,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
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