It was a whirlwind trying to get the hoodies in time for Christmas. They arrived Jan 14, but ordered Dec 10. Since there was a huge mishap, they refunded me and allowed me to keep my order still for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was an offer to return the green one for smaller size as it felt bigger than the navy but got scared to get a size smaller as if it fit snug than I wouldn’t wear it so decided to just keep it.... See more
Company replied
I had order 2 Warmy hoodies. When received, I really loved the dark grey but there was an issue with the pink hoody. Once notified, they immediately sent me another hoody of my choice. The red one ar... See more
Company replied
I am always a little apprehensive to order from websites I find on social media. However, I really wanted to try The Warmy oversized hoodies. I did the buy 3/get 1 free deal. They came beautifully pa... See more
Company replied
Company details
Written by the company
The Original Hoodie Dress
Contact info
5307 Victoria Drive, V5P 3V6, Vancouver, Canada
- 917-764-4017
- help@the-warmy.com
- the-warmy.com
3.6
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Customer Service
I did have an issue with my order (it got lost in transit) and the customer service was lightning fast, and incredibly helpful. Truly amazing! And the tops are cute too. Great company!
February 20, 2026
Unprompted review
Reply from The Warmy
We’re always eager to hear from our customers, so thank you for your valuable feedback and sharing your wonderful experience! It means the world to us.
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It took me several emails and phone…
It took me several emails and phone messages (frustrating that you can’t get a person) only when I stated I was going to contact my bank did I get a response. After that it went well. I do like the product very much. Just need to improve the customer service aspect of the business.i placed a new order and made a mistake and they fixed it in minutes! Thank you
February 19, 2026
Unprompted review
Reply from The Warmy
We appreciate you taking the time to share your honest experience. We’re sorry for the initial difficulty you faced reaching us and understand how frustrating that must have been. Your feedback regarding communication is important, and we’re continuously working to improve the overall customer service experience.
We’re glad to hear things were resolved smoothly afterward and that you’re enjoying the product. It’s also great to know our team was able to quickly correct the mistake on your new order we’re always happy to help when we can. Thank you again for your feedback and continued support!
My Warmy Experience
The website is very user friendly and always seems to have enticing bundle deals. I have had great experiences in ordering items, returning items and exchanging items. There rapid response on emails is reassuring. Thanks
January 29, 2026
Unprompted review
Reply from The Warmy
We’re happy to hear that you’ve found our website easy to use and that the bundle deals have added value to your shopping experience. It’s especially great to know that ordering, returns, and exchanges have all gone smoothly for you that’s exactly the kind of experience we aim to provide.
Quick and helpful communication is something our team takes pride in, so your feedback is truly appreciated. Thanks for taking the time to share your experience with us!
The order came fast
The order came fast. I had a problem with them sending the wrong color but they gave me a refund since they were out of the color I wanted.
February 13, 2026
Unprompted review
Reply from The Warmy
Thank you for sharing your experience! We’re glad to hear your order arrived quickly. We sincerely apologize again for the color mix up, but we’re happy we were able to resolve it promptly with a refund. We truly appreciate your understanding and your support!
No Customer Service, late shipment, not as ordered
Edited and now should be .25 stars. Warmy responded to this review and said they were sorry and for me to send the order number to see if there was anything they could do on the very same day. I responded to their email in post within an hour. Crickets!!! Nada!!!! Nothing!!!! That’s the experience I have had with this company and therefore I want to drop the rating to less than 1 star
Shame Shame Shame on your customer service and your innuendo that you care
Ordered on Feb 4 as a Valentine’s Day Gift. Ordered 3 to get a 4th free along with a Gift bag and card. Received on Feb 17, no gift bag or card and wrong colors. Customer service wouldn’t take responsibility and has excuses. Wouldn’t have cared until I see I’m not the only one they did this to.
Spent over $120 for a gift that came 3 days late and wrong colors. Because the gift was complimentary the response was if available.
Had I read the reviews I would have never purchased from this company.
February 16, 2026
Unprompted review
Reply from The Warmy
We’re truly sorry to hear about your experience, especially since this was meant to be a special Valentine’s Day gift. We completely understand how disappointing it must have been for the order to arrive late, include the wrong colors, and be missing the gift bag and card. That’s not the experience we want for our customers.
We also apologize if our communication regarding the promotional gift caused frustration. While complimentary items are subject to availability, we understand that expectations were set and we regret that this was not handled better. Your feedback is important to us, and we would genuinely like the opportunity to review your order in detail and see how we can make this right.
Please reach out to our support team at [help@the-warmy.com] with your order number so we can take another look and work toward a proper resolution. We truly appreciate you bringing this to our attention.
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Cozy, comfortable and gorgeous!!
I had order 2 Warmy hoodies. When received, I really loved the dark grey but there was an issue with the pink hoody. Once notified, they immediately sent me another hoody of my choice. The red one arrived quickly, gorgeous! They are both so cozy and comfortable! I highly recommend and will definitely get another color. Thank you so much, wonderful customer service!!!
February 17, 2026
Unprompted review
Reply from The Warmy
Thank you for taking the time to share your experience! We’re thrilled to know you’re pleased with both the quality of your Warmy and the service provided. Your kind words and support truly mean the world to us and remind us why we love what we do. We’re so grateful for customers like you!
Fantastic product and service
The colours are delish! Very good looking and feminine without be too girly. I am so not into dress up. I am into comfort and these are perfect. I bought the purple and it is so pretty and looks good with my skin tone. I had a bit of an issue but their customer service was spot on. They answered quickly and took care of me above and beyond what I expected. I have bought more and am anxiously waiting for the shipment. Give these a try, you won’t be disappointed. Love my Warmy
February 17, 2026
Unprompted review
Reply from The Warmy
Thank you so much for the beautiful feedback!
We’re thrilled to hear how much you’re loving the color and comfort especially that perfect purple, It means a lot to know our pieces feel feminine without being over the top and that they fit your style so well.
We’re also so glad our customer service team was able to take great care of you. Going above and beyond for our customers is always the goal! Thank you for your continued support we can’t wait for you to receive your next shipment. Enjoy your Warmy!
I order 2 hoodies from this company on…
I order 2 hoodies from this company on January 28, 2026. It’s February 17, 2026, and still has not arrived. Customer service is beyond terrible as they just send cookie cutter responses. DO NOT PURCHASE FROM THIS FRAUDULENT COMPANY!!!!!
February 17, 2026
Unprompted review
Reply from The Warmy
We sincerely apologize for the inconvenience and appreciate your patience. Please email us at [help@the-warmy.com], and our team will assist you in addressing the delay and ensuring your order is delivered as soon as possible.
Great product
Great product, great service and packaging was perfect.
February 13, 2026
Unprompted review
Reply from The Warmy
Thanks for your feedback! We’re so happy to hear that.
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My first order from y’all was awesome
My first order from y’all was awesome. I appreciate it getting them on a holiday which was Valentine’s Day made my day even though it was too late to put them on, but I will have to receive now. Thank you again. Keep up the good work. God bless you and may you have a wonderful blessed year 2026
February 14, 2026
Unprompted review
Reply from The Warmy
Thank you so much for your kind words and beautiful wishes! We’re truly grateful for your support and are so happy to hear your first order was awesome. Even though they arrived a little late for Valentine’s Day, we’re glad they still made your day special.
Your encouragement means the world to us. Wishing you a wonderful, blessed, and joyful 2026 as well. Thank you again for being part of the Warmy family!
I brought one and it disintegrated on…
I brought one and it disintegrated on day 2. Really disappointed as the reviews were good. I have holes were the front pocket should have been 😢I will not be buying another. Really disappointed 😢
February 15, 2026
Unprompted review
Reply from The Warmy
We’re truly sorry to hear this happened that’s incredibly disappointing, especially after just two days of wear. This is absolutely not the quality standard we aim to provide, and we completely understand your frustration.
Please reach out to our support team at [help@the-warmy.com] with your order details and photos of the issue so we can review this right away and make it right for you. We genuinely appreciate you bringing this to our attention and apologize again for the experience you had.
Delivery took only 7 business days.
Delivery took only 7 business days.
My wife and daughter both lived theirs (I got them dress hoodies).
The slits up the sides are a really nice feature.
February 15, 2026
Unprompted review
Reply from The Warmy
We’re glad to hear the delivery was quick and that both your wife and daughter loved their dress hoodies. The side slits really do add that extra touch of comfort and style we’re happy you noticed! We truly appreciate your support and hope they continue enjoying them.
Didn't receive by Valentine's Day and Customer Service is USELESS!!
I have not yet received the hoodies ordered by myself for my wife, my brother's wife, and my other brother's girlfriend
Ordered 4 total hoodies on 2/6 with an expected delivery date of 2/12. The website said the day I ordered was the last day to order and receive them by Valentine's Day
Tracking update said they aren't even in NY yet!!
Customer service doesn't seem to care, just gave me some cookie cutter response about where to find my tracking info
February 14, 2026
Unprompted review
Reply from The Warmy
We completely understand how frustrating it must be to rely on the estimated delivery date and then see that the shipment hasn’t progressed as expected.
We also apologize if our previous responses felt impersonal that’s not the level of care we aim to provide. Your concerns are valid, and we want to make sure this is properly looked into.
Please reach out to our support team at [help@the-warmy.com] with your order number so we can review the shipping status in detail, escalate if necessary, and work toward a proper resolution for you.
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Deceptive Practices
This company is very dishonest about it's shipping. I can't say what the product quality is because it's not here. They jad a guaranteed Valentine's Day arrival and now are saying that this is only applicable if you choose expedited shipping, something that wasn't there when I ordered.
Their response: To clarify, the guaranteed delivery on Valentines day is for the express shipping only which is 3-5 days and not applicable for Standard delivery.
Don't trust this company with your purchase arriving on time. I didn't look at reviews until after and should have looked before buying.
Update 2/17/26 - no surprise, still not here. It managed to make its way from NY to NJ in 3 days, though. What progress. This is the latest response when I asked for screenshots of their limits on guaranteed shipping:
"I understand your concerns, David, and I appreciate your feedback. The information regarding the guaranteed delivery is included in our advertisements and on our website, where we emphasize that the guarantee applies specifically to expedited shipping options.
We strive to be transparent with our customers, and many of our clients have successfully utilized our express delivery service for timely arrivals. While I am unable to provide screenshots or specific links to past advertisements, I can assure you that we take customer satisfaction seriously and aim to clarify any misunderstandings.
If you have further questions or if there’s anything else I can assist you with, please let me know. Thank you for your understanding and for choosing The Warmy."
February 3, 2026
Unprompted review
Reply from The Warmy
We’re very sorry for the frustration and confusion this situation has caused, especially since your order was intended for Valentine’s Day. We completely understand how disappointing it is when expectations about delivery are not met, and we sincerely apologize for any misunderstanding regarding our shipping policies.
While our guaranteed delivery applies specifically to expedited shipping, we understand that the way this information was presented may not have been clear and regret the confusion it caused. Your feedback is extremely valuable, and we’re reviewing how we communicate shipping details to ensure better clarity for future customers.
Please reach out to our support team at [help@the-warmy.com] with your order details so we can look into the status of your shipment and work toward a resolution.
Love how the sweater feels so soft and…warm
Love how the sweater feels so soft and comfy. Perfect for when you want to be lazy around the house. I bought me two, one in pink and one in green
February 14, 2026
Unprompted review
Reply from The Warmy
We’re so happy to hear you’re loving how soft and comfy the sweaters feel they really are perfect for those cozy, lazy days at home. Great choice with the pink and green too! We truly appreciate your support and hope you keep enjoying them!
I wish I hadn't order this
Ordered 2 weeks ago, paid for expedited shipping ... still hasn't shipped. I have been seeing a lot of complaints about this company, poor customer service, and very poor quality product. I will dispute with my credit card company while I'm still within the window to dispute. Stay away from this company.
February 14, 2026
Unprompted review
Reply from The Warmy
Waiting for an order that hasn’t shipped, especially after paying for expedited shipping, is unacceptable, and we sincerely apologize for the inconvenience this has caused.
This is not the level of service we aim to provide, and your feedback is extremely important to us. Please reach out to our support team at [help@the-warmy.com] with your order details so we can investigate immediately and work toward a resolution. We truly regret the negative experience and appreciate you bringing this to our attention.
Their Customer Care Team was…
Their Customer Care Team was spectacular! I trust the Warmy!
February 9, 2026
Unprompted review
Reply from The Warmy
Your support means the world to us, thank you!
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It’s just a regular cheap $10 Chinese…
It’s just a regular cheap $10 Chinese made hoodie with slits in the side. It’s not any longer than a regular hoodie. My wife was pleasantly suprised when she saw “The Warmy” but after opening it she was sadly disappointed. Not as advertised. Typical China drop shipping garbage.
February 14, 2026
Unprompted review
Ordered this 3 weeks ago and still no…
Ordered this 3 weeks ago and still no sign of it shipping, starting to believe it was a scam. No real person to talk to and just keep getting the same automated response!!!
February 13, 2026
Unprompted review
Reply from The Warmy
Please be assured that your order is important to us and our team is always here to help. While response times can occasionally vary during busy periods, we do our best to provide updates and assist every customer as quickly as possible.
If you’re still waiting for a shipping update, please reach out to our support team at [help@the-warmy.com], with your order details so we can check the status for you and provide a clear update.
We truly appreciate your patience and the opportunity to make this right.
I initially purchased my order for a trip
I initially purchased my order for my trip and a gift for my sister who would be coming in town. However it didnt arrive on time. That was frustrating but connecting with the customer support team helped. I was aware there may be complications because of the nation wide snow storm but they quickly responded, advised my initial package was lost in the mail and issued a new order. I was hoping to receive it faster but there were still some delays. But I reached back out to the customer service line that helped me track it down.
The hoodies themselves are so soft and I give that 5 🌟
The help with customer service 5 🌟
But the site mentioned speedy delivery (main reason why I ordered) and it took over a month to receive. So unfortunately I have to rate 3 🌟
Customer service overpowers everything for me, so I'm happy. You should purchase the hoodies just give yourself some time to receive it.
February 13, 2026
Unprompted review
Reply from The Warmy
Thank you so much for sharing your detailed feedback. We truly appreciate your patience and understanding, especially with the nationwide snowstorm impacting deliveries. We’re very sorry your order didn’t arrive in time for your trip and gift we completely understand how frustrating that must have been.
That said, we’re so grateful for your kind words about our customer service team and the hoodies themselves. It means a lot to hear that the comfort and support you received made a positive difference. We also appreciate your honest feedback about the delivery timeline, and we’ll continue working to improve our shipping estimates and overall reliability.
Thank you again for your support and recommendation we’re so happy you’re enjoying the hoodies!
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