I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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See what reviewers are saying
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... See more
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... See more
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... See more
Company replied
Company details
Information provided by various external sources
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Contact info
89 5th Avenue, Suite 802, 10003, New York, United States
- cs@the3doodler.com
- the3doodler.com
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Easy to order and quick postage
My son loves the 3D doodler
My son loves the 3D doodler, and their customer service was super helpful when he clogged it (lesson learned: clean out the plastic before the doodler cools!) CS was quick in responding, gave helpful suggestions, and were very upbeat.
LOTS of fun
LOTS of fun. I've only just started with my create+ and I just can't get enough.
Got it for christmas
Got it for christmas, and havent stopped making things with it!
Service
My item's arrived sooner then i expected. Really please with the service.
Custom fee and store in India
I think that the filaments can be a bit cheaper and I would be grateful and very happy if there is a store in India where we do a lot of 3d work, cause every time the customs is so high, this time I bought for $64 but the customs fee was $25 which is too high so please help with this problem
Fast shipping
Fast shipping, reasonable rate when I ordered the product through their site. Item looks great. Very satisfied overall
Very unhappy customer
Very unhappy customer! Too expensive shipment for so long delivery time!
Last time I order something from you!
Goodgoodverygoodthankyou
Placed an order which arrived in good time and it was well packaged. Communication, via email, was good stating that the order was received - dispatched and due for delivery.
I would have given a 5 star review if the website package tracking was better.
Yes, I’m being picky because frankly ‘good’ is good enough.
...and now I’m off to do some doodling!
Excellent
Nothing more to add: excellent, no reservations, I would recommend this company to anyone - and am actually doing so already. Thanks a lot - I love to work with your stuff!
I have not tried it yet
I have not tried it yet. I am looking forward to giving them as a Christmas present.
Great product, user friendly and ease of ordering with fast shipping.
My son is very happy with his doodler...he has made a Eiffel Tower, a pair of glasses, a logo tag, name tags and is busy creating a house with garden. Am amazed at how easy it seems to use.
My son loves these 3-D pens
My son loves these 3-D pens. They are higher quality than competitors. The customer service is also very responsive if you have a problem
I've had this pen for about a year now…
I've had this pen for about a year now and I love it it really is like a small 3D printer in your hand I've made windmills horses trees action figures it it's just an all-around great pain I've had a great experience was it the customer service is great always reply fast it's over all the good company I really would recommend them
Great International service and package…
Great International service and package arrived super fast.
WOW!
WOW! I emailed 3Doodler Customer Service with a question on the Master Creator Bundle and within seconds (barely hit submit) I had a helpful response. Evie demonstrates what it means to deliver exemplary customer service! Thank you!
Amazingly fun pen
Amazingly fun pen, very easy to work with and can get really creative with it. The website is very informative on how everything should be set up to work probably and I've been having no issues with mine so far, only loads of funĄ
Excellent product.
Bought for my partner, great quality, she loves it and is looking foward to get creative with it. Good service but could do with more communication on delivery times, other than that no problems and recommend.
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