I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more
This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more
I had a query about my membership renewl, the service agent was very knowledgeable on the subject and even got me a discount on my renewl premium. In an age where all service providers are increasing... See more
Company details
- Auto Insurance Agency
- also in
- Car Service
- Home Insurance Agency
- Insurance Broker
- Towing Service
- Travel Insurance Company
About The AA Ireland
Written by the company
AA Ireland - Protecting What Matters Most
At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.
As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.
What we offer
- Car Insurance - compare multiple schemes to find the best deal for you
- Home Insurance - protecting your home and everything in it
- Travel Insurance - explore the world with confidence
- Pet Insurance - comprehensive cover for your furry family members
- AA Membership - 24/7 roadside assistance, plus great member rewards
Easy to manage, online
Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.
AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.
Be 💛 Safe.
The AA
Our Promise to You
Written by the company
- Ireland's Most Trusted Roadside & Insurance Brand
- For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
- Covers You, Not Just Your Car
- Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
- Easy to Manage, Always On Hand
- Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.
Contact info
3rd Floor, 80 Harcourt St, Saint Kevin's,, D02 F449, Dublin, Ireland
- 0818667788
- customerservice@theaa.ie
- theaa.ie
AA Membership | Roadside Assistance
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing
Absolutely amazing. Had a breakdown yesterday evening and the AA arrived very quickly and got me mobile to get home. Car would not start again this morning and AA arrived again extremely quickly and got it started. They were able to see that it was a battery problem.
Many thanks to Shane, Nathan and Ray for their quick efficient service. They are worth their weight in gold!!. Definitely not a service I will ever be without.
September 9, 2026
Unprompted review
Andy at AA Patrol was really great
Andy at AA Patrol was really great. He explain everything and resolved all the problems. He was like Superman. Hope everyone at AA Patrol is like Andy.
September 7, 2026
Unprompted review
It was easy to contact and report my…
It was easy to contact and report my breakdown and was resolved within a very short time.
September 4, 2026
Unprompted review
Simply the Best
September 3, 2026
Unprompted review
Excellent service
Arrived within half an hour, friendly and helpful and problem solved within minutes. Highly impressed 😁
September 5, 2026
Unprompted review
The staff was ready to assist in…
The staff was ready to assist in everything. Great experience and I’m glad
September 4, 2026
Unprompted review
Actally spoke to agent in person
Actually spoke to agent in person. She was so helpful and talked me through every step. Very reasonable quote compared to other companies.
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Be careful about car Insurance
Beware of hidden fees, there's an excessive €30 charge for a first-time late payment or failed transaction. Additionally, auto-renewal is enabled by default and requires you to contact them a full 30 days before your contract ends to opt out. I won't be renewing my subscription.
Also watch out for auto-renew as it usually doubles on both car insurance and AA break-down assistance
August 1, 2026
Unprompted review
Reply from The AA Ireland
Richard,
We appreciate you sharing your concerns regarding the late payment charge and our auto-renewal process. We understand how important transparency is, and we are actively reviewing our communication around these policies to ensure they are clearer for our customers. Your feedback is invaluable as we work to improve our services.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
Excellent customer service all around
September 2, 2026
Unprompted review
Read the fine print
Read the fine print! For basic breakdown cover you can only be towed a maximum of 15km, with no option to get it towed further even for an additional fee.
September 2, 2026
Unprompted review
Reply from The AA Ireland
Sean,
We appreciate you sharing your concerns regarding our breakdown cover's towing distance. We understand this limitation caused frustration. We are reviewing our policy details.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
Quickly answer and agility great job
Quickly answer and agility great job
September 2, 2026
Unprompted review
I called for help and they responded
I called for help and they responded. Please keep it up.
Thank you.
August 29, 2026
Unprompted review
excellent response by AA.service was…
excellent response by AA.service was provided by brian foy of dromore west.most polite & efficient person.
August 31, 2026
Unprompted review
Excellent service very friendly staff…
Excellent service very friendly staff competitive pricing
September 1, 2026
Unprompted review
Prompt response
Prompt response, excellent communication skills
Booked uber to take me home around 3am
They helped me to get a cheaper garage to fix my tyre
August 30, 2026
Unprompted review
Service personnel solved the mechanical…
Service personnel solved the mechanical problem immediately. The car was back on the road in a few minutes. Well done.
August 31, 2026
Unprompted review
Bob to the rescue
I was driving an older group of visitors from Dublin Airport to the city this AM whena tyre went flat. It's a Mercedes minibus with the spare fixed under the floor to the rear. I'd no idea how to remove it so via the insurance company the AA breakdown service responded promptly. Bob was just brilliant. Friendly, helpful and very efficient. Together we took the wheel to a nearby tyre shop where the tyre was replaced. Bob was patient and attentive at all times. I'm so glad we met him, he's a credit to your company. Thanks again from me and the gang.
September 1, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.