The Access Group Reviews 

The initial setup training needs to be more thorough. The actual demonstration training of the finance software was very good. The trainer was polite and helpful and would always take questions away to answer if he could not answer. We feel the trainers need training of the adjoining software.

Vlad Jurcut has been really supportive and patient with us throughout the onboarding and the training, we never feel rushed and he is happy to revisit things if we have forgotten something. Really looking forward to the rest of the training and using the live systems. Vlad is supporting our transition from one system to another and is very detailed and knowledgeable on the system which is such a great help. Thank you.

With regards to Access Finance, the process has been excellent from start to finish. We had our training with Vlad and he was very helpful, friendly and informative. He delivered the training well, the communication in between has been great and the follow ups have been completed promptly, including responses to queries, uploading the training sessions and any useful guides.

Hi,
I found Sami Berhane very helpful and proactive in resolving the case, over the last 3 years since we have installed EasyBuild, I have found sami to be by far the most helpful support guy.

Regards
Dermot Sweeney
Finance Manager

As an organisation we were looking for a single software solution to cover care records, rotas, finance, training and HR. Our journey with Access has proven to be something of an evolution, starting with People Planner and building on its success. The team at Access worked hard to understand our needs and then support our business to realise its goals.

The company were very responsive and supportive when we implemented a new finance system that integrated with Procure Wizard, and a significant amount of coding changes were required. In particular, Garry Taylor-Collins provided an exceptional service and made the process easy from start to finish.

ANDREA RANALLI
Has been a very patient, skilled, professional trainer with us. For a person like me who is not good with statistical, system analysis and IT, I absolutely loved the session and learn every bit of the people planner and care planning Finance Module.

The skills and Knowkedge Andrea possesses are incredible. He makes sure you have understand and hus knowledge is applied in practice. I would love him to train me everyday.

👌👌👌

Working with The Access Group on the Mosaic Provider Portal implementation project has been an absolute pleasure.

From the start, every task and milestone had been clearly outlined, making the entire process easy to follow. Whenever any issues arose, they were communicated promptly, with multiple solutions offered for discussion. The project team (Project Manager – Azima Khanom & Finance Lead – Belinda Jarvis) was fantastic—professional, approachable, and a joy to collaborate with.

Overall, the project ran smoothly, and I couldn't be happier with the experience.

Dave is a great Customer Success Manager. He will look to find solutions for our MAC to help us get the most out the system. He's always friendly and helpful and because he has previous experience as a Finance Manager in a school this really comes across when he's supporting with the Access finance and budgeting products.

Having used Factory Master successfully for many years now and most recently adding Workspace to the package as our reporting & monitoring tool we have greatly improved our efficiency, performance, and output. The continual development and routine updates provided by Factory Master and Workspace ensures continued, significant, and measurable improvements across all operational functions. Workspace specifically has delivered great success by reporting bespoke KPI's across manufacturing, sales, planning and finance operations whether they are displayed on large screens throughout the sites or the management team by personalised dashboards and all in real-time. The activity, supported by Antony Hammond has delivered significant gains and we now look forward to integrating other platforms available from the Access Group in our continued push for efficiency, simplification and knowledge sharing of clear and concise data across all our operational sites

I have been working with David Emmerson for our Access Dimension Finance software for a while now and the experience whenever I need his help has always been great. He is very knowledgeable, always willing to help and offer suggestions to our 'ways of working' and is very personable with a great sense of humour. He is definitely an asset to Access and I wish he was also working on the People XD side of the business as I would have total faith in the product with David backing us up, but I know he cant do everything unfortunately.

Nicola has been extremely helpful and accommodating in working around some specific requirements and availability. The process so far has been really seamless and I have complete confidence in moving over to Access Finance.

My finance team had a great training session with Hoi Chan today from Access. He is really knowledgeable and nothing was too much trouble. We learnt so much today, thank you Hoi ! Thanks, Finance Director from Sheffield Hospitals Charity.

We were struggling to understand the implications of moving to a central bank account. The technical side was explained very clearly but we had more questions surrounding bank reconciliations after the transition. AnnMarie immediately understood our query/concerns and talked through each aspect of change and the options available to us. AnnMarie's previous experience in education and schools was evident and it felt very much like a consultancy session - guiding us to the best outcome.

I received excellent service from Richelle Tan. I lodged a support request when I was unable to access the renewal portal and received a phone call from Richelle who swiftly fixed the problem and granted me access to the renewal. At the time she rang I was having major difficulties with the finance department and no-one from that department was assisting so I raised that issue with Richelle and asked if she was able to help me, even though it was unrelated to the renewal process. Her help was invaluable in resolving the finance issue - without her support I have no doubt that the issue would never have been addressed. Sincere thanks to Richelle for her excellent support.
It's a pity that the same level of service is not provided by the rest of the company....

Our Trust will be GAG pooling and I wanted to know if and how Access Finance & Budgets could adapt to this. Dave Young listened to what I wanted to achieve and was able to provide suggestions as to how to make it work. I came away from our meetings with a great sense of relief in that someone knew the systems inside out and was able to offer support and ideas for me to achieve our objectives. During the meetings Dave also highlighted the benefits of the Premier Success Plans and this is something we have committed to for CPD as well as support. Thank you Dave, these meetings have been invaluable.

We have been using Handisoft for many years and have always paid all accounts on time. In October 2023 we received a statement indicating that we had an outstanding account from June 2022. I replied to the email and provided a copy of the payment confirmation and asked for someone to contact me. No-one contacted me and a month later I received another statement. Again, I replied with the relevant information and asked for someone to contact me, with no response. This continued every month, even after I logged a support request online, phoned and spoke to someone and continued to reply to the statements being emailed. To my horror, at the start of May I received an email stating 'As these outstanding amounts are beyond our credit terms / limit and we have made many genuine yet unsuccessful attempts to work with you on this, we have taken the difficult decision to place your Company on credit hold. If you wish to avoid being placed on credit hold and having your access to products and services suspended, please make payment in full, for all outstanding invoices within 30 days'. Given that we had made every effort to contact your company and had received no response for 8 months I would hardly say that you had made any attempt to work with us. The total lack of communication from the finance team has been appalling.

Useless support. Must jump through hoops to extract invoices that were not sent. Support email is "no longer monitored" Instead you must "visit the finance hub". Trying too hard to be slick but falling way short. Need to get the basic right first.

I had the pleasure of being introduced to the Customer Success Portal by Bogdan Gavriloni, and I must say, the experience was outstanding! Bogdan meticulously walked me through each feature of the portal, from case creation to navigating the Finance hub, and made sure I understood how to leverage Flexpoints effectively. He also took the time to ensure that the right users were set up, making our team's workflow much more efficient. His expertise and patient approach made the entire process seamless. I'm thoroughly impressed by the level of service and support provided by Bogdan. Five stars all the way for his exceptional assistance!

We have had excellent support following our aCloud document migration from Bogdan-Ionut Spatar (Implementation Team) when we were unable to get any support from the Access Support Portal Team. Bogdan was able to help resolve Finance Team user access to documents where Access Support Portal were unable to identify the issue or even respond to us.