The Acrylic Store Reviews 

229
•
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... See more

Company replied

Rated 5 out of 5 stars

We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... See more

Company replied

Rated 5 out of 5 stars

Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... See more

Company replied

Rated 4 out of 5 stars

Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... See more

Company replied

Company details

  1. Polythene and Plastic Sheeting Supplier
  2. also in
  3. Acrylic Store
  4. Plastic Products Supplier

Written by the company

A leading UK supplier of Cut to Size Plastic sheets for all your requirements.


Contact info

4.2

Great

TrustScore 4 out of 5

229 reviews

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4.2

All reviews

(229)

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Rated 5 out of 5 stars

My friend recommended you

My friend recommended you. I found the website easy to navigate and the product was sent to me very quickly. Good email communication, sturdily packaged and nicely finished acrylic.

March 2, 2022
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Reply from The Acrylic Store

Wow, we really appreciate recommendations. We're very delighted you are happy with your purchase

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Rated 5 out of 5 stars

Excellent service

Very easy to use website. Great product range. Used their acrylic panels to replace glass on a small lean-to greenhouse. So much lighter and safer in strong winds.
Very speedy delivery.

March 2, 2022
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Reply from The Acrylic Store

Many thanks for your lovely review, we really appreciated this

Rated 5 out of 5 stars

The site was easy to use and ordering…

The site was easy to use and ordering was so simple- just follow the instructions! The panel arrived quickly and well packaged and was exactly as described.
Would definitely recommend to friends.

February 9, 2022
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Reply from The Acrylic Store

Lovely 5* review, thank you. We hope you see you again soon!

Rated 5 out of 5 stars

So helpful

So helpful. Resolved any issues in a really friendly and timely way. Would recommend.

February 8, 2022
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Reply from The Acrylic Store

Brilliant feedback. We will pass this review onto our Team.

Rated 5 out of 5 stars

Great customer service

Very good product at a good price. Some panels arrived damaged in transit. Tracey resolved issue quickly and sent out replacement
Great customer service!

February 3, 2022
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Reply from The Acrylic Store

Apologies for the issues you have faced, we're glad this could be rectified efficiently. Thank you so very much for your lovely review. We have passed your kind words onto Tracey personally!

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Rated 5 out of 5 stars

Ordered a couple of acrylic sheets for…

Ordered a couple of acrylic sheets for large poster frames going in my workshop because they weigh half that of glass and won’t ever break like glass if knocked. Delivery was pretty quick too.

February 2, 2022
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Reply from The Acrylic Store

Many thanks for the 5* review. Very pleased with your kind words and feedback

Rated 5 out of 5 stars

Great service

Great service. I ordered a few samples, which arrived very quickly. The quality is very good and customer service is excellent. I would definitely recommend.

January 31, 2022
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Reply from The Acrylic Store

Thank you ever so much for your 5* review. We're glad we met your expectations

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Rated 2 out of 5 stars

Still haven't received my order and…

Still haven't received my order and have had absolutely no response to my emails

January 23, 2022
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Reply from The Acrylic Store

Many thanks for your review. I have arranged for the Customer Service Team to look into this for you, they will contact you shortly

Rated 5 out of 5 stars

Easy to order online

Easy to order online, quickly confirmed date for collection, easy to collect direct from warehouse, excellent service

January 21, 2022
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Reply from The Acrylic Store

Thank you for your 5* reviews. We are pleased the process from start to finish was as smooth as possible for you

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Rated 5 out of 5 stars

Ordered a white acrylic splash back…

Ordered a white acrylic splash back with pre drilled countersunk holes. All arrived well wrapped with corners protected .Very happy.

January 21, 2022
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Reply from The Acrylic Store

Fantastic! We are glad you were happy with the end product

Rated 5 out of 5 stars

Very pleased with with the service

Very pleased with with the service. Quality product cut and polished to precision. Delivered within days of placing the order, excellent service can't fault anything.

January 21, 2022
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Reply from The Acrylic Store

Many thanks for the 5* review. Thank you so much for your kind words

Rated 5 out of 5 stars

Perfect product and excellent customer service

I have used them three times now and always been very satisfied with the product. My one interaction with customer service was also very satisfactory and felt very personal and looked after. Highly recommended!

January 20, 2022
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Reply from The Acrylic Store

Great feedback, thank you! We will be sure to pass this onto our Customer Service Team

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Rated 1 out of 5 stars

Not true to their word

Small thing - but they say order samples, and you get your money back if you order full product. 4 weeks later, several emails and contacts - no refund for the sample order despite ordering full product.

December 15, 2021
Unprompted review
Rated 1 out of 5 stars

Atrocious customer service- never reply

Atrocious. Wish I had also read the recent reviews before ordering. Trying to sort return & refund for goods ordered on website but despite x5 emails / x3 phone messages (voicemail only available) and x2 FB messages - no response whatsoever.

November 26, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible. I wish I had read these reviews before ordering

I wish I had read these reviews before I ordered. Like previous reviewers - I ordered white frosted acrylic and was sent solid white gloss acrylic. After numerous emails they agreed I could have a refund but only if I first paid £25 to return the item!! Obviously given that other reviewers have not received refunds they were promised I am not going to throw good money after bad. Avoid this company like the plague!

October 25, 2021
Unprompted review

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