The Acrylic Store Reviews 

229
•
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... See more

Company replied

Rated 5 out of 5 stars

We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... See more

Company replied

Rated 5 out of 5 stars

Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... See more

Company replied

Rated 4 out of 5 stars

Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... See more

Company replied

Company details

  1. Polythene and Plastic Sheeting Supplier
  2. also in
  3. Acrylic Store
  4. Plastic Products Supplier

Written by the company

A leading UK supplier of Cut to Size Plastic sheets for all your requirements.


Contact info

4.2

Great

TrustScore 4 out of 5

229 reviews

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4.2

All reviews

(229)

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Rated 5 out of 5 stars

Dipika was amazing

Dipika was amazing, kept me updated all the way through even though I received the wrong order(not her fault), she was efficient and corrected the new shipment. 💯 for customer service - an asset to the company. I would use again

November 8, 2022
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Reply from The Acrylic Store

Thank you very much for your lovely feedback. We have personally passed this onto Dipika, she will be very pleased with your opinion.

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Rated 5 out of 5 stars

Quality products with great customer service.

We have now been buying from The Acrylic Store for a while now and never had any issues. Product is very good quality and customer service great and always on hand to help out.

November 11, 2022
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Reply from The Acrylic Store

Thank you very much for your lovely and kind feedback. We appreciate this! We hope to keep meeting your expectations

Rated 1 out of 5 stars

Terrible company

Terrible company, god knows how they’re still in business with how it’s run. Placed my order on a Tuesday morning, which should’ve been ready for collection on the Friday. Drove to collect, on arrival said they didn’t have the material in stock, apologised and said it would be in stock next Tuesday and will be delivered to my home for my troubles.
After not hearing anything, I called the Thursday for an update, which I was told their machine had broke (bearing in mind this is a big warehouse so must deal with big orders) & that it “might” be fixed today or tomorrow, sounded like a load of rubbish but gave them the benefit of the doubt.
Called again the following Monday for another update, this time was told the wrong material had been ordered. Asked for a refund, let’s hope they can manage that. Do not use!

November 14, 2022
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Reply from The Acrylic Store

We sincerely apologise for the lack of notification, communications and all factors that made this process very difficult and frustrating for yourself.

Rated 4 out of 5 stars

After an initial problem the company…

After an initial problem the company turned up trumps and solved the issue promptly. Very satisfied.

November 4, 2022
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Reply from The Acrylic Store

Fantastic news! Delighted to hear our Customer Service team were quick to action

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Rated 5 out of 5 stars

Excellent customer service

Really helpful and the secretary went out of her way to help me collect my order when the warehouse was closed.
Full marks for quality of work and would definitely use again.

October 28, 2022
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Reply from The Acrylic Store

Thank you for taking the time to write this lovely review. We are pleased to hear that you were happy with the service received.

Rated 4 out of 5 stars

Good Service Arrived on time

Very good service arrived on time and in perfect condition, exactly to my specification.

November 2, 2022
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Reply from The Acrylic Store

Thank you for taking the time to write a review, we really appreciate your feedback!

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Rated 4 out of 5 stars

Service was great.....just advuse…

Service was great.....just advuse customers better on where to collect. The ind. Estate is not well signed and the Company nane is different on the building.

October 31, 2022
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Reply from The Acrylic Store

Thank you for your review, we will take on board your comments.

Rated 2 out of 5 stars

Not impressed with service

Not impressed with service, sent drawings of my windows with number of pieces required, and sent wrong amount.

October 13, 2022
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Reply from The Acrylic Store

Many thanks for your feedback. We can see that this was a manual entry error on our part and this has been rectified by processing another order for the correct quantity. Again, we sincerely apologise for this error

Rated 5 out of 5 stars

Good value for money

Good value for money, easy to order, mirrors arrived as stated.
I ordered two acrylic mirrors. One was good but one was scratched. E-mailed the company and they replaced it immediately at no extra cost. Staff were polite and helpful.
Would recommend this company.

October 3, 2022
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Reply from The Acrylic Store

Thank you for your kind feedback. We are delighted to see that our Customer Service team rectified this for you promptly

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Rated 5 out of 5 stars

Excellent customer service and product

Customer service was excellent and the small mix up over one order, was very quickly resolved! Would definitely use again.

September 12, 2022
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Reply from The Acrylic Store

Many thanks for your honest feedback. We are thrilled to see our Customer Service Team resolved your issue promptly and efficiently

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Rated 3 out of 5 stars

Online samples

I received samples that I ordered online, but they weren't the colours I requested. I requested 2 of each so that I could keep one and give the other to a customer. There was no note or email to advise of the change.

September 5, 2022
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Reply from The Acrylic Store

Have you advised Customer Service of this? If this is reported, the Team are able to investigate and rectify the issue.

Rated 5 out of 5 stars

super fast delivery

super fast delivery. perfect product.

September 6, 2022
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Reply from The Acrylic Store

Pleased to see you are happy with your purchase

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