Amy hasn’t just been a brilliant agent to deal with but has also felt like a friend. She has always been there to support and reassure me and is 100% professional and extremely knowledgeable. I would... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.
Contact info
United Kingdom
- 02081 871 747
- enquiries@theagencyuk.com
- theagencyuk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy estate agent
If you are looking for an estate agent you can really trust and is fully invested in selling your home, look no further than Tony Wood of TAUK.
We needed to sell our house in Aldwick this year. We originally marketed our house with a well known local agent, but decided to switch agents after 3 months when we felt the marketing of our home needed more than just posting on the property portals.
We had never really heard of Tony Wood of TAUK but looking at his reviews we thought he could offer something truly different to the high street agents. We rang him on a Saturday morning and he met us on Sunday morning at our home where he explained his strategy for selling our property. We were hugely impressed and immediately felt we could trust Tony to sell our house.
In a few days Tony came round and took drone footage of our property highlighting our proximity to the sea and local amenities. The video was posted on Facebook and we got instant traction with requests to view our house. Tony also took a full suite of amazing photographs highlighting the benefits of our house which were posted on social media sites and property portals.
We saw an instant increase in viewings shortly followed by multiple offers.
Unfortunately, an offer we accepted fell through which was really tough for us. Tony came around that night and spent nearly 2 hours with us, reassuring us our house would sell and agreeing a new strategy.
Within 2 weeks we had another offer which we accepted and progressed to completion! The UK property sales process is in desperate need for reform, as what should have been a celebration following the offer acceptance turns into weeks of stress until contracts are finally exchanged. Tony was always there for us and would often pop round for a coffee just to chat and offer his reassurance. Something we called "Tony time"!
Tony always takes a very proactive approach to selling your property, ensuring the other agents in the chain are chased regularly to ensure the sale quickly progresses without delay.
Tony has a lot of local contacts and we would suggest using the services he recommends. We used Rosie Cowley at CMS solicitors who Tony recommended. The service was brilliant and Tony's connection with Rosie made the process much smoother.
During the sales process, not only did we get to know Tony really well, we also got to know his family. Tony offers a truly personal service and we are proud to say that Tony is not just our estate agent, he is our friend!
If you want estate agent who really cares, who goes the extra mile, offers viewing times to suit buyers including weekends and evenings (Tony does all the viewings himself), gives timely and honest feedback and is just a genuinely nice guy, please give him a call. We did, and he has changed our lives forever as we are now enjoying our retirement in Spain!
Thank you Tony!! We look forward to seeing you and your family in Spain soon.
Sarah was absolutely amazing from start…
Sarah was absolutely amazing from start to finish, she helped sell my home, and also helped me find the perfect home to move into…without her, moving day would not of happened when scheduled, she was the go between, between everyone in the chain and solicitors and other agents…
The most loveliest of people, nothing was too much, even staying in touch after we’ve moved and helping with teething problems…
I’d recommend her to everyone ❤️
Exceptional Service – Lisa Gentry!
We had a fantastic experience with Lisa Gentry. After months of no progress with another agent, Lisa stepped in and immediately turned things around. Her attention to detail during house tours was super, and her communication was second to none. We had more serious interest in the first two weeks with Lisa than we had in three months with the previous firm.
She is proactive, personal, and genuinely goes the extra mile to get the deal over the line (she also makes a great child minder / baby entertainer!).
We cannot recommend her enough!
Committed, tenacious problem solver
When we engaged Carol to sell our house, I don't think I fully appreciated just how important it is to have a committed and tenacious agent - someone who problem-solves and makes sure solicitors actually do their job
Thankfully, we had Carol guiding the entire process, Her persistence. support, and calm approach made. all the difference.
A uear On, we can honestly say it was the best move we've ever made. Carol, even now we are still truly grateful for everything you did in managing our sale and for keeping me sane throughout !
Liam was efficient and very friendly
Liam was efficient and very friendly, confident in his ability to sell my property but then gave us the confidence to go with him.
He was always at the other end of The Phone any questions I had and if he didn’t know them, he would find out and get back to me very quickly. I highly recommend him. It was a very stressful time, but he guided us through it.
This is the second property I’ve sold…
This is the second property I’ve sold but the first time I have under Martin Haywood. Best thing I can say is Martin is a lot more than an estate agent. He helped me with a number of issues outside selling the house.martin Haywood is old schools, genuine, caring, professional and very good at his profession. He got me the exact market value where the other agents gave me stupidly low valuations. Martin is always on hand to to address any issues.You couldn’t ask for a better agent.
Carol was absolutely fantastic in…
Carol was absolutely fantastic in driving our recent purchase. She was relentless in chasing information and communicated this brilliantly throughout the process. Carol was always very personable and was always happy to talk, whenever anything was needed. Thank you very much for all of your support and guidance.
Great experience with Jacques Cain, TAUK, St.Helens
As a property investor who has worked with many agents across the North West, I can confidently say Jacques Cain of TAUK stands out as a top-tier professional.
My company instructed Jacques to sell a property in St. Helens. After a promising sale agreed in August 2025 unexpectedly fell through, many agents would have simply re-listed the property. Jacques did something different. He demonstrated resilient, strategic professionalism by immediately re-analyzing the market, refining the marketing strategy, and leveraging his exceptional local network in St. Helens and Warrington.
His deep understanding of the investor market was key. He didn't just find another buyer; he targeted and secured a serious cash investor, navigating the process with impressive efficiency. To guide the transaction from a collapsed chain to a completed cash sale by December 5th is a testament to his tenacity and skill, especially in the busy run-up to Christmas.
This wasn't a transactional relationship. Jacques provided clear, consistent communication throughout—a quality I value immensely. He operates with the integrity and determination that defines the best of the TAUK brand. He has not only successfully concluded a sale for us but has also earned my utmost respect and future business.
I would recommend Jacques Cain to any homeowner or investor seeking an agent who combines local expertise with genuine commitment to achieving the best possible outcome.
Amazing estate agent
Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredible. I could not recommend him enough, 2 other estate agents previously marketed the property with no success. He has gone above and beyond, the best estate agent.
Nick the superstar!
Nick has been an absolute superstar throughout the process of purchasing my first home, I cannot thank him enough!
Nothing is too much trouble for Nick, he is very knowledgable and approachable and quick to answer any queries, as well as helping me to stay calm throughout the process.
Highly recommended. Thanks Nick!
Choose Sarah Walters
We chose Sarah Walters to sell our home for us. In under 3 months we had completed. Sarah was absolutely fantastic. We felt we were in safe hands from the start, we were kept fully informed at all stages. Sarah goes above and beyond to achieve what you want. Gold star service.
Literally Jen to the rescue
Literally Jen to the rescue. There’s nothing she can’t do. Determined, organised and simply on it. I found it so helpful to be able to communicate her when I needed to and not waiting until typical working hours. Thank you.
Sarah Walters - Above and Beyond!
Sarah Walters has been absolutely amazing throughout our property journey. Buying our house with her has been an absolute pleasure and if we were ever to move again she would be the first person we would call!
She had gone above and beyond countless times to help our purchase move along as smoothly as possible, especially as there’s been several hiccups and complications.
She has been the best estate agent we have had the experience of working with since joining the property ladder and working with several agents over the years. We cannot thank her enough for her kindness and support over the last few months.
Nick Brown is a star
We don’t know where to start with Nick Brown. When we met him he came via a recommendation and we had no idea what to expect.
He set up a plan for our home and sold it in half the time frame of the plan and instantly we were wowed. He spent an hour in our home, staging, tidying and organising and the photos made me so proud of our advert.
He came to the open house early, met with over 10 buyers on a Sunday morning, the level of commitment far surpassed what we did before.
Even after exceeding on our price he negotiated £20,000 off what we were willing to pay for our onward purchase and then spoke to us every week for four months while our sale went through. Tolerated tears and listened to our stresses and after all of it just said “this is what I’m here for”
Nick you’ve outdone yourself and we recommend you non stop.
Highly recommend Mark Quinn
I highly recommend Mark Quinn, he was extremely attentive, professional and knowledgeable with our recent house move. Thank you so much Mark!
Excellent personal service
The difference between dealing with a large agency and an independent like Tom is the level of personal service.
Tom took care of so many things that were above and beyond what an estate agent would normally do.
He was brilliant from start to finish, and I highly recommend him if you are selling your home.
Amazing service from Tracey at TAUK
Tracey supported us following the death of pur parents in relation to valuation probate and selling of the house. She provided us with an evaluation and gave us advice and information in person, over the phone and via email and WhatsApp. She was incredibly responsive and nothing was too much for her. She was very knowledgeable and gave us some invaluable advice and her knowledge of the industry and market really shone through. I felt she went above and beyond for us. She was approachable, friendly and compassionate - I cannot speak any higher of her and most definitely recommend her to everyone.
1st class service from Steph Vass!
Steph Vass helped us buy our dream family home and we can’t thank her enough. From the very first viewing, right up to completion, Steph was so helpful and used her experience and knowledge to help get the purchase over the line in complicated circumstances. She always made herself completely available to us, often responding late at night or even at weekends. We always felt like she was working with us, pushing in the same direction which was nice and also reassuring. Steph was friendly and approachable and we’ve already recommended her to several friends & family members. Thanks again for a perfect service Steph, it will always be very much appreciated.
Lisa really looked after us throughout…
Lisa really looked after us throughout the process. Found tenants for us really quickly, and made the whole process quick and simple.
Property purchase
Professional service. Good communication . Good understanding of costumers needs .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








