The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are q... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to... See more
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this. Edit: customer service did respond, there... See more
Company replied
Once more a great experience. The craftwork is just as expected and was very quickly delivered. It is not my first Thea's work and I'm sure it won't be the last one. There's a big difference between... See more
Company replied
Company details
Written by the company
Thea Gouverneur is een Nederlands familiebedrijf dat sinds 1959 hoogwaardige borduurpakketten ontwikkelt en produceert. Vanuit ons atelier in Sassenheim creëren wij gedetailleerde ontwerpen met oog voor kleur, kwaliteit en vakmanschap. Onze collectie bestaat uit honderden kruissteek- en handwerkpakketten, variërend van botanische thema’s en dieren tot wereldsteden en klassieke kunst. Alle pakketten worden in Nederland samengesteld en bevatten stoffen, garens en materialen van premium kwaliteit. Wij leveren wereldwijd aan hobbyisten, winkels en grote retailers, zowel via onze eigen webshop theagouverneur.com als via internationale verkoopplatformen. Onze missie is om borduurliefhebbers overal ter wereld te inspireren met unieke, moderne en tijdloze ontwerpen die met zorg en passie zijn gemaakt.
Contact info
Netherlands
- theagouverneur.com
4.4
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The kits are great as usual
The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are quite long, although understandable since they are coming from the Netherlands to the U.S.
June 8, 2026
Advertisement
They are just amazing to deal with and…
They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to the UK. Highly recommend.
June 18, 2026
Although I have not started it yet it…
Although I have not started it yet it looks a very good kit and the delivery was very quick. Very pleased.
June 10, 2026
Absolutely beautiful projects I’m so…
Absolutely beautiful projects I’m so looking forward to getting stitching.
June 1, 2026
I absolutely love Thea Gouverneur…
I absolutely love Thea Gouverneur designs! Fast delivery and pleasant communication! Thank you for the wonderful set!
June 3, 2026
Advertisement
Excellent experience
June 3, 2026
Reply from Thea Gouverneur Since 1959
Thank you for your review!
We are delighted to hear that you had an excellent experience with us. Your feedback is greatly appreciated and motivates us to continue providing the best possible service and products.
We hope you enjoy your purchase and look forward to serving you again in the future!
Kind regards,
Natalie
I started running out of thread back in…
I started running out of thread back in March and sent an email. I had to send another email in May to finally get resolution and they charged me for a new thread kit which still has not arrived. The threads easily get tangled and lost.
May 27, 2026
Reply from Thea Gouverneur Since 1959
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration caused by the delay in handling your request for additional thread and for the inconvenience of having to contact us multiple times. We understand how disappointing it is when you are unable to continue your project as planned.
We are also sorry to hear about the issues you experienced with the thread. This is certainly not the level of service we strive to provide.
I can see in our system that we have since been in contact with you and worked together to find a suitable solution.
Thank you for bringing this to our attention. Your feedback helps us continue to improve both our products and our customer service.
Kind regards,
Natalie
package arrived on time and in perfect…
package arrived on time and in perfect condition. I am anxious to get started on this new one.
May 11, 2026
Reply from Thea Gouverneur Since 1959
Thank you for your kind review!
We're delighted to hear that your package arrived on time and in perfect condition. It's always exciting to start a new project, and we hope you enjoy every moment of working on this one.
Thank you for choosing us, and we wish you many happy stitching hours!
Kind regards,
Natalie
Reply from Thea Gouverneur Since 1959
Thank you for your lovely review!
We're so pleased to hear that you're happy with both our service and your kit. We hope you have a wonderful time working on your project and enjoy every stitch along the way.
Thank you for choosing us, and happy stitching!
Kind regards,
Natalie
Advertisement
Very bad customer service
Very nice designs, but…There were 3 threads put for symbol/one colour and one of the thread was a different hue than the first two although they all were very similar colour. I tried to contact the support team a month ago via contact form, received an answer that the ticket was created and no more contact. Today 9 hours ago I contacted support team via email this time, received the same answer that the ticket was created and nothing more - no contact, no message, although they write on their website about 24/7 support. Feeling very disappointed.
March 21, 2026
Unprompted review
Reply from Thea Gouverneur Since 1959
Thank you for your feedback and for your kind words about our designs, we truly appreciate it.
We’re very sorry to hear about the issue with the thread color and the experience you’ve had with our support team. This is certainly not the level of service we aim to provide. The difference in thread hue you described shouldn’t have happened, and we understand how disappointing that must be.
Regarding your support requests, we sincerely apologize for the delay and lack of follow up. This is not in line with our standards, and we are addressing this internally.
We hope that your request has since been resolved to your satisfaction. If this is not the case, please don’t hesitate to reach out again with your order details so we can prioritize your case and make things right.
Thank you for your patience, and we hope to restore your trust in us. 🥰
I have not received my order yet
I have not received my order yet. I hope it is on it’s way. I did not realize it was in another country.
March 30, 2026
Reply from Thea Gouverneur Since 1959
Dear Carolle,
Thank you for your message and for your patience. We understand that waiting for your order can be frustrating.
Your order is indeed being shipped from another country, which can sometimes result in slightly longer delivery times than expected. Please rest assured that your package is on its way.
If you haven’t received a tracking update recently or would like us to check the status for you, please feel free to contact us at support@theagouverneur.com
we’ll be happy to assist you further.
We appreciate your understanding and hope your order arrives very soon!
Kind regards,
Natalie
Only know English!
March 26, 2026
Reply from Thea Gouverneur Since 1959
Thank you so much for your 5-star review! We really appreciate your support. 😊
We understand you prefer English, and we’ll make sure to keep our communication clear and helpful for you. Thanks again, and we look forward to assisting you in the future!
Reply from Thea Gouverneur Since 1959
Thank you for your kind review! We're happy to hear that you appreciated our communication, fast delivery, and product quality. We hope to welcome you again in the future! 😊
Advertisement
Thanks for getting me the complete set…
Thanks for getting me the complete set of floss. Love the catalog and will be making future purchases
March 5, 2026
Reply from Thea Gouverneur Since 1959
Thank you for your kind review! We’re glad to hear the floss set arrived complete and that you enjoyed the catalog. We hope it inspires many beautiful projects. We look forward to helping you with your future purchases! 🥰
Found my next projects
I always find multiple projects I want to do when visiting your website. I was not able to find the kit I was looking for (Tiger and Kitty) but I have been wanting to do more of the flower portraits, so I ordered several of them instead.
February 23, 2026
Reply from Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re so happy to hear that you always find inspiring projects when visiting our website, that truly means a lot to us.
We’re sorry that the Tiger and Kitty kit was not available when you were looking for it.
How wonderful that you chose several of the flower portraits instead, they are such beautiful designs to work on! We hope you will enjoy stitching them just as much.
Thank you again for your kind words and for your continued enthusiasm for our designs. 🌸
I did receive the product and they have…
I did receive the product and they have a great selection. However they should definitely include the color code for future purchasing of thread. In addition colors were mixed up and there were incorrect symbols on the pattern that were not in the picture.
February 16, 2026
Unprompted review
Reply from Thea Gouverneur Since 1959
Thank you for your feedback. We’re very glad to hear that you were pleased with the selection.
We sincerely apologize for the issues you experienced with the mixed colors and the incorrect symbols on the pattern. That is certainly not the standard we aim to provide. We will share your comments with our production team to prevent this from happening in the future.
This is very helpful feedback, and we will take it into consideration.
Please feel free to contact us: support@theagouverneur.com directly so we can assist you further and resolve this matter to your satisfaction.
Mistakes in pattern
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this.
Edit: customer service did respond, there are indeed mistakes. After a couple of emails they did resolve the problem by sending me a correct pattern and added a little gift as well.
February 1, 2026
Unprompted review
Reply from Thea Gouverneur Since 1959
Thank you for your review and feedback.
We're happy to hear your order arrived quickly. However, we apologize for the errors in the pattern. This is definitely not the quality we strive for.
After reading your message, we have confirmed the errors in the pattern. We completely understand how frustrating this is. We apologize for this oversight.
I understand from my colleague that you have since received a response to your questions from our support department.
Thank you again for bringing this to our attention.
Sincerely,
Thea Gouverneur bv.
Advertisement
Good products and the best service
November 29, 2025
Reply from Thea Gouverneur Since 1959
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and service. Your feedback means a lot to us and motivates our team to keep delivering the best!
Beautiful products with wonderful…
Beautiful products with wonderful designs. My only complaint is I wish they would provide thread numbers so one could buy more thread if you lose thread. There is always enough to complete a design but I have lost a color before and have not been able to complete it
December 1, 2025
Reply from Thea Gouverneur Since 1959
Hi Judy, thank you so much for your kind review — we truly appreciate it!
We understand your concern about floss, and we’re happy to reassure you that if you ever lose a color or need extra thread, our customer service team is always here to help. Just reach out to us and we’ll gladly assist you.
We do include ample floss in our kits, but we’re always happy to support you if needed.
Happy stitching!
Known Thea Gouverneeur for years and…
Known Thea Gouverneeur for years and have made many from your books.
December 1, 2025
Reply from Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re delighted to hear that you’re excited to start your cross stitch project. We wish you many enjoyable stitching hours and hope you’ll love working on it!
Happy stitching! 🧵✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.