thealkemistry.com Reviews 

133
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Kirstie and her team make the most beautiful, treasured pieces. It’s become a little predictable that I always buy my wife something from Alkemistry but they are all instant favourites. Customer servi... See more

Rated 5 out of 5 stars

Fabulous experience getting pierced at the Floral Street store. The staff were great, really helpful and the piercer made my needle-phobic daughter feel at ease. If we didn't live so far away we would... See more

Company replied

Rated 5 out of 5 stars

Brilliant mum and daughter experience with lots of support and reassurance. Thea guided us through choice of earrings and Frederika is a wizard with a needle - quick and precise. We bought some numbin... See more

Company replied

Rated 1 out of 5 stars

Cancelled my 8 year old daughters appointment hours before it was due. Staying they had run out of standard earrings and if I wanted her appointment it would have to be with fine jewellery only.... See more

Company replied

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4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.5

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Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff speedy delivery definitely recommend and will use again

September 5, 2021
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Reply from thealkemistry.com

Hello Little Bird,

We are delighted that you had a good experience with our website and we hope that you enjoy your new jewellery box.

We look forward to seeing you again soon.

Love The Alkemistry 🥰

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Rated 1 out of 5 stars

Cancelled my 8 year old daughters…

Cancelled my 8 year old daughters appointment hours before it was due. Staying they had run out of standard earrings and if I wanted her appointment it would have to be with fine jewellery only.

Cue lots of tears and a very sad little girl as I cannot afford super expensive earrings.

Awful.

September 4, 2021
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Reply from thealkemistry.com

Dear Mariam,

I am so sorry that we had to cancel your appointment due to lack of stock. I completely understand your frustrations as it is equally as frustrating for us. We hate to cancel our appointments with our lovely customers especially in one of our busiest periods but we wanted to be transparent before you made the journey.

We hope that we will be able to make it up to you one day.

Love The Alkemistry 💫

Rated 5 out of 5 stars

The minnie package

I came into London to do the mini package with my daughter who was desperate to have her ears pierced. Rachel and all the lovely staff went above and beyond to make us feel comfortable and enjoy the experience. My little one was very scared but she was really given so much care. I got the mom piercing and I will definitely be back to get more. Rachel was amazing!

August 13, 2021
Unprompted review
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Reply from thealkemistry.com

Dear Jamiyla,

Thank you so much for taking the time to review our Minnie Package. We are delighted that Rachel made your daughter feel at ease and that they enjoyed their first piercing experience.

We look forward to seeing you and your family again soon hopefully.

Love The Alkemistry 🥰

Rated 5 out of 5 stars

A great place for ear piercing

A great place for ear piercing. Rachel was our piercer and she talked us through everything. My daughter was a bit nervous and Rachel put her at ease. After piercing she talked us through the after care.

August 13, 2021
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Reply from thealkemistry.com

Dear Charlotte,

Thank you so much for taking the time to review. It really means a lot to us.

I am glad Rachel looked after you during the appointment. Don't forget to come back or contact us if there are any other queries and you do receive a complimentary check up and jewellery change when your daughter is ready.

We hope to see you soon.

Love The Alkemistry 💕

Rated 4 out of 5 stars

Good but a lot

I had a lovely experience, but was definitely over-priced.

August 8, 2021
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Reply from thealkemistry.com

Dear Jennifer,

Thank you for taking the time to review our services. We are so glad that you had a lovely experience. That is our main aim for our customers.

We also appreciate the feedback regarding the pricing and we will feedback internally.

We hope to see you again soon.

Love The Alkemistry ✨

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. I didn’t know which kind of piercings I wanted so she suggested some and now I’m in love with the results! Absolutely stunning thank you

August 2, 2021
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Reply from thealkemistry.com

Hello Cressida,

Thank you so much for your lovely review and we are delighted that you are happy with your piercings.

Feel free to come and visit us again if you need any help or advice with them and don't forget your complimentary check-up's and jewellery change also.

Take care!

Love The Alkemistry 💖

Rated 5 out of 5 stars

Really great service

Really great service, love my piercings will come
back for my next ones.

July 29, 2021
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Reply from thealkemistry.com

Hi Amy,

Thank you so much for taking the time to review. It means a lot to us!

We are so glad that you love your piercings and look forward to seeing you again soon.

Take care!

Love The Alkemistry 💞

Rated 5 out of 5 stars

Friendly and professional

I felt very comfortable here from the minute we arrived. The process was friendly, professional and my piercing was as comfortable as possible.

July 13, 2021
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Reply from thealkemistry.com

Dear Beverley,

Thank you so much for visiting us and I am glad that the team made you feel comfortable.

We hope to see you again soon!

Love The Alkemistry 🧚‍♂️

Rated 5 out of 5 stars

Brilliant mum and daughter experience…

Brilliant mum and daughter experience with lots of support and reassurance. Thea guided us through choice of earrings and Frederika is a wizard with a needle - quick and precise. We bought some numbing cream at Boots first which helped too! My only comment (for feedback purposes because we will definitely be back for more piercings)…is there wasn’t a huge selection of piercing-appropriate earrings in all colours so had to go for my second choice. Would also be nice to have a middle price point between the £35 basic and £150 next price point. Thanks for looking after us and we’ll see you soon.

July 13, 2021
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Reply from thealkemistry.com

Hello,

Thank you so much for your lovely review and feedback.

We are certainly looking into more options and price points so we will be in touch when we have more available for you. We look forward to welcoming you back!

Have a lovely day!

Love The Alkemistry ✨

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Rated 5 out of 5 stars

Wonderful experience

We had a wonderful experience with the mother and daughter package. My little girl was delighted. The staff was friendly and very professional. We were made to feel at ease and the shop is really lovely. Honestly I am extremely happy with the service and the excellent care we received. Well deserved 5 stars. We have already started recommending it to our friends for a special experience.

July 3, 2021
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Reply from thealkemistry.com

Hello,

Thank you so much for taking the time to review and we are absolutely delighted that your daughter enjoyed her Minnie package. Hopefully a memory you will both share forever.

Thank you so much for the recommendations! It means a lot to us.

We hope you both visit again soon.

Love The Alkemistry 💞

Rated 5 out of 5 stars

I arrived early for my appointment

I arrived early for my appointment, having booked it the night before, and was seen straight away. I was a bit nervous as I never had a piercing before, but it was explained step by step and the lady who carried out the service (can’t remember her name) was outstanding, and so friendly and helpful! Will be back next time I’m in London

July 2, 2021
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Reply from thealkemistry.com

Hi Holly,

Thank you so much for choosing us for your first piercing. We are glad the team looked after you and hope that you do visit us when you are next in town!

Have a lovely weekend!

Love The Alkemistry 🌸

Rated 5 out of 5 stars

Beautiful shop/products & piercing

Beautiful shop and products! I love my piercing and the chap who did it was so friendly, helpful and piercing done perfectly! I’d been thinking about having another piercing and as soon as I walked past the shop I couldn’t resist going in. The staff were really reassuring and helpful and did the piercing there and then without a booking.

June 21, 2021
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Reply from thealkemistry.com

Hi Amy,

Thank you so much for your lovely review! We hope that you love your piercing and come see us again soon.

Love The Alkemistry 💖

Rated 5 out of 5 stars

Very professional ear piercing

Very professional ear piercing. Stud perfectly placed in the lobe . No aftercare issues. Still looking good .

June 11, 2021
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Reply from thealkemistry.com

Thank you so much for visiting us.

We hope that you love your piercing and come see us again soon.

Love The Alkemistry 🧚‍♂️

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Rated 5 out of 5 stars

I cannot say how delighted we are the…

I cannot say how delighted we are the service! My daughter is 16 and was so delighted and excited to be going here and had high expectations! And wow how over the moon she was! The lady who pierced my daughters ears was so professional, so kind and offered such good advice, I had been nervous beforehand but she totally put me at ease and my daughter afterwards commented on how kind and brilliant she was. Everything has been great with her piercings (conch & helix) and the spray that is given and the after are and the aftercare advice is excellent. I feel rather as I have forgotten her name, as soon as I find out, I shall write ok here again
Thank you, highly recommended! And we are back next week!

June 10, 2021
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Reply from thealkemistry.com

Hi Emma,

We are so delighted that you and your daughter chose The Alkemistry for your piercing experience. We hope that the piercings continue to heal well and if you need anything, you know where we are!

Love The Alkemistry 🌸

Rated 5 out of 5 stars

Definitely recommend

As usual Charlie was amazing. Fantastic products and great experience.

June 5, 2021
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Reply from thealkemistry.com

Hi Hilary,

Thank you so much for coming to see us in Harvey Nichols.

We hope that your piercing is healing well and if you need anything then you know where we are.

Love The Alkemistry 💕

Rated 5 out of 5 stars

Fabulous experience at Floral Street

Fabulous experience getting pierced at the Floral Street store. The staff were great, really helpful and the piercer made my needle-phobic daughter feel at ease. If we didn't live so far away we would definitely come back for more, maybe next time we're visiting London we'll book again. Thank you!

June 4, 2021
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Reply from thealkemistry.com

Hi Emma,

Thank you so much for your lovely review.

We really enjoyed having you both! Please do come and visit us again when you are next in London!

Love The Alkemistry 😍

Rated 5 out of 5 stars

Everything was perfect and Charlie was…

Everything was perfect and Charlie was extremely professional, calming and super friendly. I'm off for another piercing next week!

May 13, 2021
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Reply from thealkemistry.com

Hello Gaynor,
We are so glad that you are pleased with your piercing and that Charlie looked after you!
We look forward to seeing you again soon.
Love The Alkemistry ✨

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Rated 5 out of 5 stars

Great Service !

Really good experience! Was put completely at ease by the super professional service. Would definitely recommend :)

May 1, 2021
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Reply from thealkemistry.com

Hello Claire,
Thank you so much for your lovely review. We hope to see you again soon.
Love The Alkemistry ✨

Rated 5 out of 5 stars

The gentleman working was so helpful…

The gentleman working was so helpful and made my experience a great one!

April 25, 2021
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Reply from thealkemistry.com

Hi Aoife,

Thank you so much for taking the time to write a review.

We are so glad that Roman looked after you well and hope that you enjoy your new earrings.

Love The Alkemistry ✨💎

Rated 5 out of 5 stars

Special Gift

I received my first Alkemistry piece as a gift, and it was a very special experience. Not only is the ring gorgeous, but everything including the box and the wrapping was very considered. It really was a joy to receive and open!

April 18, 2021
Unprompted review
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Reply from thealkemistry.com

Hi Claire,

Thank you so much for taking the time to review your gift!

I am so glad that you loved and we were able to make it special for you.

Love The Alkemistry ✨💕

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