No response from this company to book an engineer for our washing machine repair , no response on booking portal telephone email not even sure they exist apart from them taking the monthly dire... See more
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See what reviewers are saying
I have been trying to book a washing machine repair for 3 weeks now. The online portal doesn't work and despite ringing several times a day no-one picks up. Complete waste of time, just cancelled the... See more
Aaron called today to help me renew my policy with the appliance club He was so helpful and polite. This is my 3rd year with this company,I can not fault them . Appliances have been repaired quic... See more
Our oven stopped working right before a big family dinner, and they saved the day. The service team was prompt, and they managed to fix the problem within a few hours of my call. The technician was ve... See more
Company details
Written by the company
We are a Lifestyle Band The Appliance Club is a premier retailer of high-quality household appliances, offering a wide range of products to customers throughout the world. Since our inception, we have been committed to providing exceptional service and products that exceed the expectations of our customers. Our selection of appliances includes some of the most trusted and respected brands in the industry, including dishwashers, washing machines, small kitchen appliances, fridges, and freezers. We are constantly updating our inventory to ensure that we are offering the latest models and features, so our customers can be assured that they are purchasing the best products on the market.
Contact info
92A High Street, BR6 0JY, Orpington, United Kingdom
- 08006889090
- support@theapplianceclub.co.uk
- theapplianceclub.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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My new Fridge Freezer is an absolute…
My new Fridge Freezer is an absolute gem. After a friendly chat with Hamish over the phone, I felt reassured about my choice. It's cooling efficiently and adds style to my kitchen.
The appliance, Club
I’ve paid in to these cowboys for 12months I rang them last September because my Samsung washing machine was really noisy I said I think it’s the bearings the girl said we won’t come out to mend it until it stops working anyway it as got worse wouldn’t spin so rang them I had an option to speak to someone or leave a msg but it continuously rang I emailed them 4times and no reply but after 2wks and nothing I emailed them and told them I was going to cancel the direct debit and with in 15 minutes they rang me and arranged for someone to come out anyway the machine was that bad that they engineer said that it would be a big job asked how much the machine was I said it’s 3 yrs old and it cost me £869 he put the details to this cowboy firm and they rang me to say that it’s not economical to mend it so instead of new for old they offered me the £120 I had paid the insurance for the last year to them which is not acceptable they cold called me offered me the same as domestic &General offers new for old if it can’t be repaired which they don’t they said if they had came out and repaired my machine and I called them out again and it can’t be repaired I would of got new for old but they bloody wouldn’t come out the first time I contacted them

Reply from The Appliance Club Limited
The Freezer is a perfect fit for my…
The Freezer is a perfect fit for my needs. It arrived quickly, and its efficiency has been a game-changer in my kitchen.
I had a few questions about Ovens
I had a few questions about Ovens, so I dialed 0800 688 9090. Maria's knowledge and assistance were top-notch, making me confident in my choice.
The Washing Machine is efficient and…
The Washing Machine is efficient and silent, making laundry a peaceful task. The swift delivery was a pleasant surprise!
I'm thrilled with my stylish Fridge…
I'm thrilled with my stylish Fridge Freezer. Not only does it look great, but the rapid delivery also added to the satisfaction.
David's advice on the phone was…
David's advice on the phone was priceless when choosing my Cooker. Now it's here, weekend cooking sessions have become a family favorite.
The Washer Dryer has been a great…
The Washer Dryer has been a great addition. The online purchase was hassle-free, and the prompt delivery was appreciated.
The Freezer is more than I hoped for
The Freezer is more than I hoped for. It arrived quickly, and its frost-free feature is making food storage a breeze.
After a brief chat with Lauren on 0800…
After a brief chat with Lauren on 0800 688 9090, I felt confident about the Oven. Now it's here, and baking has become an absolute joy.
The Washing Machine is a stellar…
The Washing Machine is a stellar purchase. It’s efficient, quiet, and the swift delivery means I was doing laundry in no time.
The new Fridge Freezer is a blend of…
The new Fridge Freezer is a blend of style and efficiency. Hamish's guidance over the phone helped me make a confident choice, and I'm loving it.
Very rude not helpful
I’ve just received my Washer Dryer and…
I’ve just received my Washer Dryer and I’m over the moon! The order process was a cinch and I didn’t need additional assistance. Fast delivery and it’s washing superbly already!
Insurance Rip off Britain?
Via a company called All Sorted I insured my Hoover Washing machine on a repair or replace basis. As my mashing machine broke down called all sorted and this company was contacted to provide the repair. The earliest date for repair was 22 Nov 2023 some 6 months away. Their response was then to just refund my insurance payments and say over to you.
If anyone thinks this is a way to provide insurance cover then please continue using this company.
The Freezer I chose online surpassed…
The Freezer I chose online surpassed all my expectations. No need to utilize the 0800 number, as the web details were comprehensive. It was at my door in no time, ready to stock!
The Freezer I ordered online is…
The Freezer I ordered online is fantastic and fits perfectly in my kitchen. The order process was simple, and the delivery lightning fast, without needing additional assistance or calls!
Ordered a Washing Machine and wow
Ordered a Washing Machine and wow, it arrived in a blink! Did not even need to ring the help number, as the website provided all the information needed. Silent, efficient, and sparkly clean results on the first run!
Absolutely thrilled with my new Fridge…
Absolutely thrilled with my new Fridge Freezer! The online ordering was straightforward, and a helpful guide from Hamish during a quick call to 0800 688 9090 clarified all my doubts. Quick, impeccable delivery!
The customer service throughout my…
The customer service throughout my fridge freezer purchase was fantastic. The speedy delivery allowed me to stock up on groceries without any delay. Additionally, I'm delighted with its energy efficiency, saving me both money and the environment!
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