Repeated Ineffective Repairs and Poor Service
I brought my vehicle to this business at 2383 SW Archer Rd in Gainesville due to a check engine light (P0401) and rough idle. The front desk informed me that a diagnostic service was required for over $90, which I authorized to identify the underlying issue.
The diagnostic report listed approximately $6,000 in unrelated repairs. I was advised to replace the EGR valve, for which I paid $426.29. Within one hour, the check engine light returned, and the engine continued to run rough.
Subsequent visits included cleaning a sensor, replacing the same EGR valve again, and finally replacing a vacuum hose. These repeated visits required significant time, and I incurred additional Uber transportation costs due to the extended vehicle hold times.
I requested a refund or reasonable adjustment for the first ineffective EGR valve replacement, but the shop did not provide a resolution.
I paid for a diagnostic service that did not identify the root cause, resulting in unnecessary repairs and expenses. I request a refund of $426.29 for the initial EGR valve replacement to address the financial impact and demonstrate that the business stands behind its diagnostic procedures.