So,I went to an advertisement post for HUDSON’S BAY ( United States) company,since they are closing All their stores and in Canada,where I am,also. Everything looked so great on upto 85% discounts…... See more
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See what reviewers are saying
The Bay must stop using UPS for their deliveries!!! UPS keeps sending our orders to the wrong address in another city 40kms away, thousands of dollars worth of stuff handed to someone else for the las... See more
their classic collection of apparel and home goods is pretty impressive! They’ve got a wide range of stylish options that really catch the eye. But,I would love to see them expand their catalog to inc... See more
The Bay has gone downhill! Terrible service! Terrible shipping partners - Intelcom! Intelcom steals your package and marks it as undeliverable due it being damaged. 2nd time this has happened. Many r... See more
Company details
Information provided by various external sources
Hudson's Bay is a chain of 90 department stores that operate in Canada and the Netherlands.
Contact info
Bay Street 401, M5H 2Y4, Toronto, Canada
- thebay.com
People also looked at
I love shopping at the actual Hudson's…
I love shopping at the actual Hudson's Bay stores and am sad to hear that a few of their locations are closing. The one in downtown Edmonton is one of them. So my rating is based mostly on my in store experiences. I cannot say the same about Hudson's Bay online ordering and customer service. It's absolutely terrible and extremely frustrating! In all honesty, I'm not sure why they have a call centre because they aren't able to help you with anything and it seems most of the reviews are based on the online ordering/customer service. Although, I have had store clerks place an order online for me for an out of stock item which was shipped to the store with no problems.
I hope Hudson's Bay can survive and stay in business; it has 350 years of history!
December 4, 2020
Unprompted review
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Hudson's Bag of ****
Website is atrocious. Slow AF and checkout doesn't work due to payment, call customer service and wait on hold for 45mins to an hour before giving up. Items that are in-stock and you're able to order are cancelled the next morning due to being out of stock.
Worthless.
update - now 3 pending charges on my card for orders that didnt go through. brilliant.
September 2, 2020
Unprompted review
Love my blanket
I have bought many things over the years there and been satisfied. I’m especially pleased with my blanket.
July 27, 2020
Unprompted review
Cancelled order with no explanation
Cancelled order with no explanation. Customer service says its beyond their control to know why orders are cancelled. I shopped there previously online and had no issues, but once they cancelled and wasted my time will never shop there again. Not worth it.
July 18, 2020
Unprompted review
Living in a remote area I rely on…
Living in a remote area I rely on online shopping for a lot of things. The bay is my go to for clothing. Great selection, easy returns, fast shipping and often some pretty good deals.
Wish they had better pictures for some of the clothing and the size charts are often generic and not specific to the items. It can make getting the correct sizing difficult. I wish they had better sizing information.
April 28, 2020
Unprompted review
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The best customer service ever
I went back to the Bay store to introduce to my wife to Laila and to invite her to our vows renewal. I couldn't find her.
she has been certainly promoted and has been better position she deserves all recognition for her great efforts and abilities.
Keep up the good work Laila
March 29, 2020
Unprompted review
One of the worst customer service
One of the worst customer service. It has been over 2 months and I'm still waiting for a refund to be processed. Everytime the customer care apologies and then nothing is done
This company sucks. I would love to give a zero rating.
February 3, 2020
Unprompted review
My orders have been cancelled without…
My orders have been cancelled without any proper explanation.. Customer service is in overseas.. and they have no clue how to resolve these issues.. Won't be shopping at Hudson Bay anymore.. Worst service ever.. Didn't have issues with other companies when I place online orders.. I wish I could give them zero..Order #1106438085 & #1106101120
December 17, 2019
Unprompted review
Fantastic and honest !!
June 7, 2019
Unprompted review
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