I got relief in the first week of taking Provitalize. In the first month, 90% of my hip pain was gone and I could do all my old activities again. But imagine my shock and frustration when the supple... See more
Company replied
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See what reviewers are saying
I've been taking Radiancy for 2 weeks, and I can definitely tell a difference. It does exactly what it is reported to do, providing moisture and sensation. And when the product did not arrive in a r... See more
Company replied
I have been using Provitalize for 2 years and have noticed a significant improvement in my agility, reduced pain in my back and legs. I feel very strongly that it has reduced my gut issues. I definite... See more
Company replied
They truly stand by their 90 day money back guarantee. In January 2026, I purchased 3 bottles of Provitalize. I faithfully took them every day. Unfortunately they did not help my problem. I contacted... See more
Company replied
Company details
Written by the company
Beat menopause, improve weight management, and feel alive with our all-natural, US-based supplements. Now available locally in Australia! Trusted by over 3 million women worldwide.
Contact info
304 S. Jones Blvd, 89107, Las Vegas, United States
- contact@thebbco.com
- thebbco.com
4.3
Excellent
994 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Great Experience
I was very skeptical about ordering Radiancy, mostly because of prior experience with online ordering from Facebook. I received my order in no time and started that Sunday morning, doing one pill a day to see how my body responded. Everything went well so started 2 day for another week. Finally did four in the morning with no issues. I see or feel different improvements daily. So glad I went with my intuition from other customers reviews on Facebook. Today I am a proud customer of BB Company! Looking forward to many years of happiness with my Radiancy supplements doing the most!
October 25, 2025
Unprompted review
Reply from BB Company
Hi Ann,
Thank you so much for sharing your wonderful experience with Radiancy. I'm glad to hear everything arrived smoothly and that you eased into your routine in a way that worked so well for your body.
I’m also glad to hear that trusting your intuition paid off, and we truly appreciate you giving us the chance despite past online experiences.
Thank you again for your kind words. We're grateful to have you as part of the BB Company family, and we look forward to supporting you for many years ahead.
Warm regards,
Barbara
BB Company
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BB’s Company’s two products
BB’s Company’s two products; Radiancy and Provitalize are helping and working tremendously well for me. I am 66, well past menopause. One of my daily meds upsets my system regularly and Provitalize certainly helps even me out and balance my system. I’m grateful.
BB Company’s responses, their customer service is quick and awesome. Thank you
November 13, 2025
Unprompted review
Reply from BB Company
Hi Sally,
Thank you so much for sharing your experience. I’m really glad to hear that Radiancy and Provitalize are working so well for you and helping bring balance to your system, especially alongside your daily medication. It’s wonderful to know you’re feeling the difference.
I also appreciate your kind words about our customer service. I’m glad to hear our team has been able to support you quickly and effectively.
Thank you again for taking the time to share your feedback.
Regards,
Barbara
BB Company
Good products and company
This a good Company. Ordering works great and product comes quickly to Canada. I have been using provitolize for several months and find it works well. My hip pain is gone and this is the first product with probiotics, I have used, that has helped my gut. Sad that it is so expensive and price rises a little bit each time I get a delivery. Hope that doesn’t continue, else will have to quit.
November 22, 2025
Unprompted review
Reply from BB Company
Hi Shelly,
Thank you for your kind feedback. I’m glad to hear ordering has been smooth for you in Canada and that Provitalize has been working well for your hip pain and gut support.
I truly understand your concern about the price. Our prices in USD have been stable. Currency conversion, however, does change and is out of our control.
I appreciate your honesty, and I’m glad the results have been meaningful for you.
Regards,
Barbara
BB Company
Reply from BB Company
Hi Stephanee,
I’m glad to hear your duplicate order was corrected quickly!
It’s always our goal to make sure issues like that are handled smoothly so you don’t have to worry about a thing.
Thank you for taking the time to share your feedback.
Regards,
Barbara
BB Company
The Slim Gut Bundle has given me…
The Slim Gut Bundle has given me increased energy on a daily basis, and has improved my mood, decreased my anxiety and taken away my chin hairs
November 12, 2025
Unprompted review
Reply from BB Company
Hi Eliza,
I’m so glad to hear the Slim Gut Bundle has made such a positive difference for you!
It’s wonderful that you’re feeling more energized, seeing those changes in your mood and overall well-being.
This kind of feedback truly means a lot to us.
Thank you for sharing your experience.
Regards,
Barbara
BB Company
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Will definitely recommend!
I have been using the slim gut bundle for about 2 months now and I have loved it. I am hypothyroid and have issues with constipation and gastro paresis. This has helped keep everything moving more normally. No more miralax. I am hoping that with continued use it will also help with some weight issues. But I will probably have to lower my stress levels and change some of the medications I take before that resolves. The amazing team at BB has been super helpful. You guys rock!
November 8, 2025
Unprompted review
Reply from BB Company
Hi Eryn,
I’m glad to hear our team has been so helpful, and I’m really happy the Slim Gut Bundle has been making such a positive difference for you already. Slow digestion can make day-to-day life feel heavier than it should, so it’s great that things are moving more comfortably now without needing Miralax.
When it comes to weight changes, you’re absolutely right that stress and certain medications can play a big role. Many customers notice more gradual shifts over time as their gut balance continues to improve, but listening to your body and working with your doctor on your other factors is always the best approach.
Thank you for sharing your experience with us. I’m glad to hear the products are supporting you well so far, and I’m cheering you on as you continue your journey.
Regards,
Barbara
BB Company
Exceptional Customer Service
I was pleasantly surprised by the customer service from this company. When I realized the product I ordered was not right for me, I contacted them and was treated with kindness and respect and my money was refunded without hesitation. When they say Money Back Guarantee they really mean it.
October 23, 2025
Unprompted review
Reply from BB Company
Hi Jan,
Thank you so much for sharing your experience. I’m really glad to hear our team was able to support you kindly and quickly when you reached out.
It’s important to us that every customer feels respected and taken care of, and I’m happy we could make the refund process smooth for you.
If you ever decide to try another product in the future or have any questions, our team is always here to help.
Regards,
Barbara
BB Company
After three days I was able to sleep on…
After three days I was able to sleep on my side. I don't go to bed with patches for the pain, I don't need physical therapy and I can take long walks with dog without crying and worrying if I was going to make it home after ten minutes. Provitalize has been a life saver. Thank you.
August 30, 2025
Unprompted review
Reply from BB Company
Hi Rosa,
Thank you so much for sharing this! I’m truly happy to hear how much relief you’ve experienced. Getting back to sleeping comfortably and enjoying long walks with your dog without pain is such a big milestone, and I’m glad to hear Provitalize has helped make that possible.
If you ever have questions, need support, or just want to share your continued progress, I’m here for you.
Wishing you continued comfort and great walks ahead!
Regards,
Barbara
BB Company
BEWARE
I ordered their PROVITALIZE & never received it! My money was immediately taken from my bank acct. I tried unsuccessfully 7-8 times to hopefully get my product. I really tried to work them because I wanted to try the product. I finally gave up & disputed it through my bank.
October 17, 2025
Unprompted review
Reply from BB Company
Hi Deborah,
Sincere apologies that our agents were not able to assist you with non-receipt of your order as the order wasn't made through our website.
I’ve sent you an email that contains screenshots showing the details from our system. This includes your abandoned cart from October 6th for three bottles of Provitalize and a free Previtalize, totaling $119.25, and your account record confirming that no completed orders or payments were processed under your name or email address.
Since there is no transaction on file and the order number you provided is not a format created by our system it appears checkout was never completed through our website. As such, no payment was collected by us.
I completely understand how upsetting this situation must feel. Unfortunately, our products are sometimes counterfeited or sold through unauthorized channels. While we work hard to identify and take down these listings as quickly as possible, some may still appear online or on social media ads that imitate our official brand. We have an article on our website to alert customers and inform them of what to watch for.
We’re truly sorry you were affected by this. It’s never the experience we want for anyone interested in our products. You mentioned that your bank is now handling the matter, and that’s the best next step. They’ll be able to confirm where the charge originated and ensure any unauthorized or incorrect charge is resolved directly on your behalf.
I understand how frustrating this situation has been, especially since you genuinely wanted to try Provitalize and I hope the screenshots help clear up any confusion.
Wishing you the best as your bank completes their review.
Regards,
Barbara
BB Company
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Wonderful customer service...
October 16, 2025
Unprompted review
Reply from BB Company
Hi June,
Thank you so much for your kind words! I’m glad to hear you had a wonderful experience with our customer service team. It truly means a lot to know that the support you received met your expectations.
Regards,
Barbara
BB Company
Reply from BB Company
Hi There,
Thank you so much for your feedback! I’m glad to hear you were completely satisfied with the support you received. Providing great customer service is always our top priority, and I truly appreciate you taking the time to share your experience.
Regards,
Barbara
BB Company
A reliable company with a great supplement
I have been taking bb Company Provitalize for a couple of years now. I struggle with a few disgestive issues and this supplement really helped me. I also had the middle age hip pain that they described in their ad that got my attention.
I didn’t realize how dependent I have grown on bb PROVITALIZE until my local Postal Service went on strike. For many weeks. This was followed by my local government employees going on strike.
I had only a few pills left, and as I was packing to go away for a longish trip. I realized that the current shipment may be too late!
But it arrived, on time, like clockwork. I was elated to get my hands on the next 3 bottles as I was leaving on my trip. These people exceeded my expectation and delivered despite the long odds.
October 14, 2025
Unprompted review
Reply from BB Company
Thank you so much Kathy! 💚 We’re delighted to hear Provitalize has helped with your digestive health and hip comfort over the years. We’re also glad your order arrived on time despite the postal delays, our team always strives to deliver reliably. Wishing you continued wellness and smooth journeys ahead!
Sincerely,
Eric C
A well earned five star rating…
My experience with BBCompany was friendly, helpful, and professional.Due to a lengthy surgical recovery, I was having great difficulty locating all my 2024 receipts from BBC to meet my tax extension. BBC company completely understood my problem. They located my account, itemized my 2024 purchases,and totaled them for me.
They communicated with me often and sent me the completed list of products and costs. They helped solve a huge problem for me, and I am truly grateful for this professional assistance. They certainly proved to me they are a five star company!
October 1, 2025
Unprompted review
Reply from BB Company
Hi Sherla,
Thank you so much for sharing your experience! I’m really glad to hear that our team was able to help you gather all the receipts you needed so quickly and that their communication made the process smooth during such a stressful time. It’s wonderful to know they could make things a little easier for you while you were recovering.
Your kind words and five-star rating truly mean a lot!
Regards,
Barbara
BB Company
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Provitalize gave me insomnia
I tried Provitalize for hip pain. I took it for less than 2 weeks, before I had to stop. I started getting terrible insomnia and skin outbreaks on my face. I emailed the company for a refund, but got ignored I got my money back from PayPal
September 18, 2025
Unprompted review
Reply from BB Company
Hi Nina,
Thank you for your response to my information request. Unfortunately, I was unable to locate any matching records in our system.
Our support team received no communication from anyone with your name or email address.
Within our system there are no orders under your name, email address, or phone number, and the order number you mentioned is not in a format we use. I also checked our PayPal account, and no disputes under your details were found there either.
Because of this, I’m unable to verify whether the Provitalize you used was purchased from us directly, which raises concern that it may not be one of our authentic products.
For your safety, I’d encourage you to double-check where the product was purchased (our official website or official Amazon store are the only authorized sellers).
To continue supporting you and hopefully determine where you purchased from, I’ll be reaching out to you directly via email.
Regards,
Barbara
BB Company
2 months of product with no change.
Took Provitalize for 2 months as instructed and saw little to no improvement in hip pain. Did not find that this product helped with any bowel regularity and did not lose any weight while taking the product. Basically any of the claims they made about the product were not experienced. Would not recommend.
August 31, 2025
Unprompted review
Reply from BB Company
Hi L Douglas,
Thank you for sharing your experience. I’m sorry to hear you didn’t see the results you were hoping for. While many customers begin noticing changes within 6–8 weeks, it’s important to note that results can vary depending on individual health factors.
I’ve sent you an information request so I can locate your order in our system and review it more closely. Once I have those details, I’ll be able to see what options may be available to you under our policy.
I truly appreciate your patience and the time you’ve taken to provide feedback.
Regards,
Barbara
BB Company
I am trying to report a very offensive, objectionable commercial.
I am trying to report a very objectionable Provitalize commercial, showing over YouTube. It has an obese woman, putting something in the back seat of her car, telling the children in the car to "shut your mouth" and later in the dialog of the commercial script, she looks into the camera and tells the viewers to "just try the damn product". Is this suppose to be funny? IT IS NOT!! I find it objectionable and degrading on several levels: 1) to the children 2) and to the viewers for her language is offensive, 3) and disrespectful to the company who is paying her to promote this product . I would not want to try any company's "damn" product is this is how it is presented. This commercial needs to be researched and removed, immediately. It is not the best representation of this product, or of this company, I hope!! I reported it for further research for the the marketing department and my complaint went no where!! They said to go to Trustpilot-- so here I am.
September 13, 2025
Unprompted review
Reply from BB Company
Hi Wisest,
Thank you for sharing your feedback. We take all concerns seriously and are committed to maintaining respectful and inclusive advertising standards.
We understand how upsetting this was for you and want to clarify a few important points:
We do not use children in any of our advertisements as a matter of principle.
We avoid using sensitive or potentially offensive language in our marketing.
We do not have any active advertisements that depict or reference obesity.
The description you shared does not match any of our approved advertisements. It’s possible that the content you saw was either unrelated to our company or was misattributed.
You reached out to our Customer Happiness Team at 11:00 AM CST, and we replied within 18 minutes to confirm that we were escalating this to our internal teams for review. Your Trustpilot review was posted later that same evening at 10:56 PM CST, before we had the chance to complete our investigation.
We are still actively looking into this matter and would greatly appreciate any details you could provide, such as a link, screenshot with visible URL, or information about where and when you saw the ad, by replying to our email. This will help us confirm whether the content is connected to our brand and, if so, take immediate action.
We deeply value feedback from the community, whether or not someone is a customer. Thank you for bringing this to our attention and for giving us the opportunity to address it carefully and thoroughly.
Sincerely,
Eric C
The BB Company Team
I found that I was not able to tolerate…
I found that I was not able to tolerate the products side effects (diarrhea). Spoke to Sky and she was very helpful. Just because it didn't suit me, doesn't change the fact that I left the chat with an excellent opinion of the company.
September 11, 2025
Unprompted review
Reply from BB Company
Hi Diana,
Thank you for sharing your honest feedback. I’m glad to hear Sky was able to support you with care and professionalism, even though the product wasn’t the right fit for you.
It’s wonderful to know you left the interaction with a great impression of our company—that means a lot to us.
Regards,
Barbara
BB Company
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Excellent customer service.
I ordered Radiancy and before the item arrived I found out that due to a medical condition, I was not allowed to take probiotics. I contacted support via chat link and tried to stop the order. It had already shipped and could not be stopped. Max from customer support processed a refund for me and said I could give the product to a friend to try. Excellent customer service. I only wish I could have tried the product.
September 3, 2025
Unprompted review
Reply from BB Company
Hi Sheree,
Thank you for sharing your experience! I’m glad to hear Max was able to take care of your refund so smoothly, even after your order had already shipped. It’s always our goal to make things easy and understanding for our customers, and I’m happy to know you felt well supported.
I’m sorry you couldn’t try Radiancy due to your medical condition, but I truly appreciate your kind words and trust in us.
Regards,
Barbara
BB Company
Order never received, refund not issued!
I placed an order on 17th August and still have not received my order on September 2nd.
My emails are not being responded to so now I am out of pocket and without my order
Terrible customer service.....avoid avoid avoid!!!
September 2, 2025
Unprompted review
Reply from BB Company
Hi Miss Rees,
I’m really sorry to hear about this. Going this long without supplements, and feeling unheard, is not the experience I want for you.
Sadly, upon searching the information you have given to my information request, no orders, received emails, or live chats were located in our system. I also searched variants of your email address and name in case a typo occurred.
The order number you gave is not in a format that BB Company uses. Our order numbers begin with a prefix "BB" followed by 5-8 numerical digits.
You may have placed the order elsewhere or used other information during checkout. If you would like us to check other information kindly reach out to our support team via our website's live chat.
Regards,
Barbara
BB Company
Provitalize started working right away
Provitalize started working right away. The hip pain that prevented me from getting uninterrupted sleep lessened almost immediately and eventually went away completely.
August 31, 2025
Unprompted review
Reply from BB Company
Hi Evelyn,
Thank you so much for sharing your experience!
I’m glad to hear Provitalize started helping so quickly and that you’re now able to enjoy pain-free, uninterrupted sleep.
That’s such a big win, and I’m thrilled you’re feeling so much better.
Regards,
Barbara
BB Company
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