Thebedvillageyorkshire Reviews 

1,066
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the fantastic quality of the beds, finding them remarkably sturdy, gorgeous, and very comfortable to sleep on. Many people also warmly praise the delivery team for being incredibly helpful, polite, and exceptionally quick with setting everything up. Some people were dissatisfied with communication issues and experienced difficulties reaching customer support for timely updates. A few reviewers experienced unexpected delays, unreturned messages, or a lack of notifications regarding their delivery schedules. These consumers felt let down by the lack of responses when trying to find out when their items would arrive.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive quickly and within just a few... See more

Product

People report positive experiences with product, highlighting the high quality and affordable prices of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beds and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Customers had great satisfaction with the service, highlighting prompt communication, punctual delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First, their web site desgn makes ordering simple and comprehensive through the various options. Second, their customer service is second to none. They will discuss your choices and make sensible... See more

Rated 5 out of 5 stars

Ordered a bespoke size headboard & 2 drawer Divan on the Sunday, got a message that it would be delivered Thursday! Communication from Ash was great. 2nd bed bought after buying one last year. Pheno... See more

Rated 5 out of 5 stars

Fantastic quality beds, better than Bensons and Dreams at half the cost. Outstanding customer service. Nothing is too much trouble and they let you know the progress of your order every step of the wa... See more

Rated 5 out of 5 stars

Everything about the experience with this firm has been brilliant! From obtaining samples to ordering the product was an incredibly smooth process. Their customer service has been second to none, a... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,066)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful King Size Divan bed!

I recently purchased a king size divan bed and I couldn’t be happier! The bed itself is incredibly comfortable and feels really sturdy—exactly what I was looking for. What made the whole experience even better was the amazing customer service I received from Ash. From the moment I placed the order, Ash kept in touch, making sure everything was going smoothly and all my questions were answered. It’s rare to find someone so dedicated and attentive these days. Truly impressed with both the product and the service! Highly recommended!

May 28, 2025
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Rated 5 out of 5 stars

Would highly recommend.

Website made it easy to get what I wanted. Great communication as to delivery time and checking after delivery if everything OK. Delivery driver excellent. Would highly recommend.

May 6, 2025
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Rated 5 out of 5 stars

Five Stars because I cannot give it more!!

We went away last week and stayed in an accommodation that had a super king-size bed. We decided that we needed one to improve our lives. We researched and checked reviews and decided that The Bed Village would be a good choice. We placed the order on Monday, 5th May 2025, and the bed arrived today, four days ahead of schedule!! The delivery lads carted the large mattress upstairs for us. Very kind. Thank you. The bed was fairly easy to set up, but we checked with Ash, who could not have been more helpful. Bed set up, now looking forward to a great night's sleep. This company has amazing reviews, and I can see why. I can totally recommend The Bed Village as a company, and their staff are so helpful.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ordered through the bed village after another website let me down! The team at the bed village were brilliant. Fast delivery, responsive on the phone and very helpful. Would highly recommend ⭐️⭐️⭐️⭐️⭐️

May 2, 2025
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Rated 5 out of 5 stars

The best company I’ve dealt with for years

From the ordering to the receipt this company makes you feel like part of their family. They are so welcoming along with being professional and efficient. We bought 2 ottoman divan beds with mattresses. I have to say the quality for the price is fantastic and the beds look much more expensive. We’re so pleased with our experience with The Bed Village - we will definitely buy from them again and recommend them to anyone looking for a new bed.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely great company

I'll start by being brutally honest; when my kids fell in love with these beds I thought it was all too good to be true. The price point was fantastic, the process of ordering was seamless, and the immediately fantastic customer service was second to none. I kept my reservations, but today our beds and mattresses arrived and proved me wrong! As soon as you order you get a call from the company (Ash was great!) to confirm your delivery. We're down south so totally understood that delivery would likely be longer, but we were given a date 10 days away which was amazing. We were told we'd receive a call the day before to confirm our delivery day, and then on the day we'd get a call 30 mins before arrival. Both happened like clockwork. The delivery driver was so helpful and friendly and we'd paid extra to have him build both beds, which he did seamlessly. The beds and mattresses are gorgeous and look just as described. I really would 100% recommend them; the 5* reviews are here for a reason!

April 26, 2025
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Rated 5 out of 5 stars

Excellent company

Excellent company. Ordered divan with headboard, Ash called the following day to advise that bed was in process of being made and would receive email from delivery company to deliver the following week (which they have!). Bed and headboard was a fantastic price (especially in comparison to what you would pay from other companies!). It is absolutely beautiful and i'm delighted with my purchase! I would highly recommend to purchase this company!

April 14, 2025
Rated 5 out of 5 stars

Fabtastic customer service and quality products.

Fantastic customer service from sale’s right through to delivery. The staff were very knowledgeable, friendly and professional. The website has an extensive range to choose from, styles, colours and fabrics. The bed we order look identical to the images online line and the quality was value for money. The store kept in contact throughout and updated me several times on delivery day. Very Happy with my purchase I highly recommend the company and would use again in the future. Thank you!

April 12, 2025
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