The Beer Town Reviews 

976
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the fast and prompt delivery service, noting that orders often arrive quickly and are well-packaged. Many appreciate the wide product selection, competitive pricing, and the ease of finding specific items. People consistently highlight the excellent customer service, describing it as helpful, professional, and communicative throughout the ordering process. However, some customers noted issues with delivery, including delays, missed dates, and a lack of communication regarding dispatch. A few also reported items arriving damaged or incorrect, with instances of broken bottles or cases. Deliveries were sometimes left at wrong addresses or with unauthorized individuals.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery,... See more

Product

Clients share positive opinions on product, highlighting a great range and selection of drinks, including... See more

Price

Customers consistently note positive experiences with price, often describing them as good, fair,... See more

Service

People report positive experiences with service, often highlighting excellent service from ordering to... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and efficient from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Fantastic price and really fast delivery from the beer town would highly recommend to anyone.their prices are vastly competitive in comparison to other sellers.also the packaging was perfect no breaka... See more

Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonet... See more


Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(976)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt punctual delivery

Prompt punctual delivery. Unfortunately you failed to reply to my enquiry about my enquiry about what to do with the empty cases…Please reply to my query,regards,Stephen Williams.

April 28, 2026
The Beer Town logo

Reply from The Beer Town

Hi Stephen,

Thanks for the review and positive feedback.

We had replied via the online chat on Wednesday 6/5, I will forward this via email for you to resolve your query.

Thanks again
The Beer Town

Rated 5 out of 5 stars

Fast delivery & great customer service

My order of two cases of beer arrived promptly and was well packaged overall. Unfortunately, one of the cases appeared to have been damaged before dispatch, with a couple of cans having already split open at some stage. I contacted Beer Town and they responded immediately, issuing a refund for the damaged cans without any fuss. Communication was excellent throughout and delivery was very quick. My only slight criticism is that the beer has a best-before date of July, which is fairly close considering it was delivered in May, although I’m sure it will all be enjoyed well before then.

April 30, 2026
Rated 5 out of 5 stars

My beer delivery arrived within 24…

My beer delivery arrived within 24 hours!
Chang beer is not easy to find in the UK, but available at a competitive price from beertown.
The delivery company messaged me before delivery giving me estimated delivery time. The beer arrived within the 2 hour slot.
I will definitely use beertown again

April 29, 2026
Rated 1 out of 5 stars

Order not received

It has been delivered yet and the courier company won’t arrange redelivery. They have said that Beertown need to do it but I can’t get a response from Beertown to any of my emails

April 29, 2026
The Beer Town logo

Reply from The Beer Town

Hi Zoe,

Thanks for your review.

Apologies for the delay, we were in the process of finding out what had happened, and the office is closed on Saturdays and Sundays.

We sent you an email yesterday regarding this, if you want to get back to us to let us know how you wish to proceed with this order.

Many thanks
The Beer Town

Rated 1 out of 5 stars

Extremely poor service

Extremely poor service - I have ordered from them multiple times and it gets worse every time.

They don’t acknowledge emails and their delivery partner is a complete joke

April 29, 2026
Unprompted review
The Beer Town logo

Reply from The Beer Town

Hi Dan,

Thanks for your review.

We have just replied to your email from last night.

Apologies for the delay, our office hours are 9am-5.30pm Monday to Friday, so all emails and messages received after this point are picked up the next morning.

Thanks
The Beer Town

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