I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... See more
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Review summary
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It was mixed of good and bitter experience buying a flight ticket through best air fare. The day I bought the ticket I was misinformed by one of the sales team member named Rebecca. Very next day spok... See more
Company replied
I had a very positive experience booking my airline tickets, and Rebecca was extremely helpful throughout the process. She was professional, patient, and made everything clear and easy to understand.... See more
Company replied
Hazel has been extremely helpful and very professional. Really love this company. Great prices and even greater services ...helped me with checking in. Clear in communication 5 star service for a 5 st... See more
Company replied
4.1
Great
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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I’d like to share my experience with…
I’d like to share my experience with booking an airline ticket online through a third-party website. I usually use this same site without any issues, so I went ahead and purchased our tickets for a round trip. This time, after the payment was successfully processed and the amount was charged, I later received a call saying that the return tickets I had booked were not available. I was honestly concerned and disappointed, but the agent (Bali) who assisted me handled the situation well and managed to book us onto another airline with only a little extra cost, keeping our plans intact.
What made the experience truly positive was "Sana" at the customer services, her support and follow-up, was very helpful, sana was polite, and patient throughout the process. After the booking was sorted, she continued to check in regularly to make sure everything was going smoothly. She was also very considerate and took the time to help with the online boarding passes, which made the whole experience feel much easier and less stressful. Sana’s professionalism, attentiveness, and kind approach made a big difference and genuinely made everything worthwhile.
July 28, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
"I recently booked my travel…
"I recently booked my travel arrangements through this agency, and Mr Waseem provided outstanding support from start to finish. He was extremely patient, explained all the ticket options clearly, helped compare prices, and updated me promptly when flight details changed. He took the time to listen to my needs, found the best possible solution, and made the whole process stress-free. I really appreciate his professional, friendly and honest service – I would definitely recommend him and this agency to anyone, and will use their services again in the future."
July 27, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Good communication with Adil
Hi i booked Tickets online but was some issues then they resolved the issues and everything was good. The guy that communicated with me was Adil. He is very good at explaining and communicating.
July 26, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Got assisted with one of the staff…
Got assisted with one of the staff named Miss Rebecca for flight booking, check-in and even seat selection. She helped me a lot during my booking and other procedures. Hope to book my flights again with bestticketfare.
July 26, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Good service adil
July 24, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
jimmy was extremely helpful towards me…
jimmy was extremely helpful towards me and my mum trying to sort out a last minute flight. thank you very much
July 23, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Very good Booking process
Very good Booking process
Zoya was really helpful
July 23, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent service from zoya
July 23, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily great service.
July 22, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Total scam / took £1,901.26 and failed to provide tickets
DO NOT USE THIS COMPANY.
I booked four return flights with Air India through Best Ticket Fares / Sky Travel Pod on 19th July 2026, paying £1,901.26 in full. They sent a booking confirmation PDF, but it completely lacked any valid airline PNR or e-ticket numbers.
Since then, it has been a nightmare of stall tactics and broken promises:
First promise: Told the PNRs would generate automatically within 6 hours. Nothing arrived, just a shady missed call late at night.
Second promise: Agent "Neo" promised tickets within 2 hours. Deadlines passed with nothing.
Third excuse: Agent "Baali" claimed the tickets were suddenly on a "waitlist" for promotional fares (which makes no sense since full payment was taken) and promised a 1-hour resolution.
The ultimate brush-off: When that deadline passed, Baali demanded another 24 hours. When I refused and stated I would report them, the agent bluntly told me, "Do whatever you want to do," and refused to put anything in writing because they "didn't have email access."
They have locked up nearly £2,000 of my funds, wasted days of my time, and forced up my rebooking costs while flight prices soar. They refuse to issue tickets and refuse to cooperate.
Save yourself the stress, lost money, and ruined travel plans—book directly with the airlines instead!
July 19, 2026
Unprompted review
Reply from Thebestticketfares
Dear Hima,
We sincerely apologize for the frustration and inconvenience you experienced. We understand how stressful this situation has been, particularly when you were expecting confirmed tickets for your travel.
We would like to clarify that the fare selected for your booking was a promotional fare. As outlined during the booking process and in our Terms & Conditions, promotional fares remain subject to availability until the ticket is issued and require confirmation from our consolidator before ticketing can be completed.
Unfortunately, by the time your booking reached the ticketing stage, the promotional fare was no longer available. We understand this outcome was disappointing and appreciate that the delays and repeated updates added to your frustration. We regret that we were unable to provide a clearer resolution sooner.
We would also like to inform you that your full refund has already been processed. Depending on your bank or payment provider, it may take a few business days for the refunded amount to reflect in your account.
Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us identify areas where we need to improve our communication and service.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Customer Support Team
Reason I gave 5 stars it’s because
Reason I gave 5 stars it’s because I spoken with agent name waseem he was very good and interested and polite person even I went up rude with him but still he was calm and keep on call with me for hours without saying I bored him or I’m annoying him, he’s really helping I wish everyone gets agent like waseem as their call operator
July 20, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent prices
MR Neo Excellent prices, simple booking process, and great support. Will definitely use again!
July 18, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Very cooperative staff
Very cooperative staff
Catrin deal with me today witch was good 👍 experience
July 18, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was great she helped me with my flight within a few minutes I was happy.
Emily was great she hel
July 18, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Amazing customer service and great…
Amazing customer service and great staff they are all very helpful and polite.
Especially thanks from
Mr Sam , Zoya and the rest of team
July 17, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Amazing service
Amazing service, very patient and helpful staff
Especially thanks from
Mr Sam and Zoya and the rest of team
July 17, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Scammers avoid
Scammers avoid at any cost
My experience with Best Ticket Fares has been extremely disappointing. I found this company after being redirected through JetCost, so I expected I was dealing with a trustworthy travel provider.
After cancelling my booking, I was promised a refund within the stated timeframe, but I still have not received my money. Every time I contact customer service, I speak to a different person and receive a different explanation. I have been repeatedly told the refund will be processed within 24–48 hours, but those promises have not been honoured. Instead of receiving my refund, I keep getting delays and conflicting information.
I am also disappointed that I was redirected to this company through JetCost, as this experience has been very frustrating and stressful.
Based on my personal experience, I cannot recommend Best Ticket Fares. If you are considering booking through JetCost, I would encourage you to research the travel company carefully before making any payment and keep records of all communications.
June 27, 2026
Unprompted review
Reply from Thebestticketfares
Dear Musa,
We sincerely apologize for the frustration and inconvenience you experienced. We understand how stressful this situation has been, particularly when you were expecting confirmed tickets for your travel.
We would like to clarify that the fare selected for your booking was a promotional fare. As outlined during the booking process and in our Terms & Conditions, promotional fares remain subject to availability until the ticket is issued and require confirmation from our consolidator before ticketing can be completed.
Unfortunately, by the time your booking reached the ticketing stage, the promotional fare was no longer available. We understand this outcome was disappointing and appreciate that the delays and repeated updates added to your frustration. We regret that we were unable to provide a clearer resolution sooner.
We would also like to inform you that your full refund has already been processed. Depending on your bank or payment provider, it may take a few business days for the refunded amount to reflect in your account.
Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us identify areas where we need to improve our communication and service.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Customer Support Team
Hazel has been extremely helpful and…
Hazel has been extremely helpful and very professional. Really love this company. Great prices and even greater services ...helped me with checking in. Clear in communication 5 star service for a 5 star company 👌 ✨️ 🌟 🌟 🌟 🌟 🌟
July 15, 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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