Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... See more
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See what reviewers are saying
The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... See more
After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... See more
Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... See more
1.7
Bad
251 reviews
Hasn’t replied to negative reviews
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pinarello london
pinarello london
rude, obnoxious and aggressive - I will never go back
July 3, 2025
Unprompted review
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Good clear service.
December 29, 2021
Disgraceful customer service - The Bike Rooms
Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money was taken from my account and received but nobody tried to contact me by phone or email to say the goods were not being delivered. I was given a refund but not surprisingly lost money on the exchange rate differential! An absolute disgrace that they never contacted me to confirm the order particularly as they had my contact telephone number and email address! I will never ever use them again and unsurprisingly are advising all friends to avoid them!!!
December 19, 2021
I have purchased a number of items from…
I have purchased a number of items from the bike lounge. The products it stocks, the ease of transaction, delivery and after sales is all very good.
November 5, 2021
Excellent service
Excellent service. Ordered a Rudy Project helmet not available elsewhere,
arrived very quickly and a superb price. I will be using this company again.
August 25, 2021
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Great customer service
Great customer service help obtain a Rudy Project Spectrum helmet unavailable anywhere else in the UK. Quick delivery & really pleased with a quality helmet.
August 17, 2021
Excellent products and pricing…
Excellent products and pricing (particularly with the recent 25% discount).
Highly recommend
July 29, 2021
I bought a Rudy Project helmet
I bought a Rudy Project helmet as it was the only shop stocking the (old) model I wanted. The price was good and prompt delivery
July 22, 2021
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Delivery is always super fast
Delivery is always super fast. Recent price rise of the Giordana clothing has reduced rating.
May 18, 2021
Excellent service 👍
May 10, 2021
Good service
Good service, great product. Wish they would offer loyal regular customers additional discounts.
April 26, 2021
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Excellent
Excellent, personalised service. Went the extra mile and offered great after-sales advice
April 10, 2021
A top quality product
A top quality product. From a great company.
I have been renting bikes in mallorca for a few years. And have always been very happy with the service and products you deliver.
When I found i could buy the bike of my dreams. From them I never hesitated.
Very happy customer.
March 14, 2021
great product
great product, arrived quickly and intact and good communication from the company. Recommended.
March 2, 2021
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Order arrived within a few days great…
Order arrived within a few days great product ordered more and recommended to others who have also purchased
February 25, 2021
Excellent service.
Bought a couple of pairs of Rudy Project sunglasses in the sale.
Arrived within a few days.
February 16, 2021
Excellent quality products
Excellent quality products, good price point and excellent service
February 14, 2021
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