The BnB Dream Reviews 

Message for Jackie Hill

They have a message service on this number :
07 2143 5964

We had our house listed with these people & I will write my review soon 😡.
I hope you get this refund .

Does anyone have a phone number to contact this company
Was promised a refund in march 2024 for a filthy property we had rented for our daughters wedding
Company agreed was not up to standard and agreed to refund after we moved out trying to find somewhere else in Sydney on the wedding day and Easter weekend
4 months later and no emails are being answered , booking .com who we paid are refusing to refund saying refund has to come from this company and we are 3000 aud out of pocket
Avoid avoid avoid

Please if anyone has a workable phone number I’d be really grateful - it’s not money we can afford to throw away - thank you

Do not book this apartment. We had the misfortune of doing so in March 24 through Booking.com. The apartment was in a disgusting state in such a way we had to rebook elsewhere and relocate. We took photos and share with the guest management who agreed and said they would refund us. However, after many mails, calls to both the guest management and booking,com we still to this day have no refund. Absolutely disgusting service from both guest management and booking.com

Owner
Terrible management
I have been trying to get in touch for the last two weeks. My calls go straight to a messaging service. Keylock is un locatable. No income or statements provided since April. Discrepancies in the bookings when new portal was acquired. I'm in the process of changing locks. After emailing them to cancel all future bookings.

Terrible. We booked our accomodation through bookings.com. Communication was hit and miss and hard. Phone numbers associated with the website do not work. Cancelled our accomodation on our actual way there, after phoning bookings.com to help us out, with trying to find out what was going on.

Stay away. Do not use this company at all. I would give them zero stars if this was an option

I have been trying to contact them in the last couple of days to sort out many issues: missing money is not reimbursed, unable to book own apartment, maintenance issues, etc. No one is available. Some phone numbers have been deleted.I am worried that my apartment is neglected

Terrible. They use overseas contacts, are not avaiable. Just trying to cancel the contract has been a nightmare. please save your sanity.

BNB Dream is a BNB Nightmare!
Let me list the ways:
- their customer service is appalling - never answer the phone ever
- don’t return emails
- deleted my listing on Airbnb, lost my reviews. Re-listed with wrong information
- terrible cleaners
- poor occupancy & low rates

I have done it myself since and now have great occupancy & much much higher rates
They don’t care, it’s a churn & burn business model.
Owners beware.

Horrible Experience (Property Owner)

0/5 rating

Where do I even begin? 8-weeks of hell with The BnB Dream

* Failing to clean - Cleaners spent 24 minutes on site to clean a large house. This time can't be faked as its recored and timestamped on our entry and exit security cameras. The house was left filthy after the cleaners had been - blood on the carpet, jam on the table, rubbish shoved in the corner, wet bathmat, dirt in drawers/surfaces/lounge suite... terrible state. We personally were forced to clean it and the BNB Dream are refusing to compensate us for our actual costs, which are the same the cleaners quoted. They also think making the beds means leaving doona's without any covers on them.

* Dirty laundry left - Cleaners dumped dirty linen in the cupboard for the new guests to find. This happend 4 out of 5 cleans. My wife and I had to drop everything and do the clean ourselves. The BNB Dream fired both sets of cleaners, only to find that the second set of cleaners are still servicing the place. Today the cleaner didn't even turn up to service the house and the new guests have checked in. After calling BNB Dream a bunch of times eventually the cleaners servided the place while the guests were in residence... Cannot blame them if they give our property a poor review.

* Poor communication - never answer the phone, don't solve issues but mark them as solved in their portal. Last communication I got from our manager was 6-days ago despite 6 or more calls during office hours. They never answer after 5pm.

* No visibility - their owner portal was down for 6-weeks. Bookings mysteriously appear and disappear without actual booking changes. Their operations manager advises that they have terrible issues and are switching to a new provider, then their owner tells me they have a fantastic system that is never down...

* Unhelpful property manager; arrogant, unhelpful and takes weeks to fulfil requests. I requested to speak to the General Manager, Josh Freeman, due to the poor management. Took them 21-days to make this happen - and only after I left a poor review for them on Google! This guy doesn't appologise for their poor service but tries to make out its all my fault or that I'm lying about the events. Check out his comments below.

* Poor management - AirBnB cancelled a 55 day booking and suspended the listing due to BnB Dream's management of the property including due to their communications with the guests and airbnb. The BNB Dreams response "Oh, we don't have any relationship with airbnb. Can't tell you how long it will take to relist." We lose money every day these amateurs fumble around and they have no care and take no responsibility.

* No Operation Manager in Sydney: This Brisbane based company assured us they had an ops manager in Sydney who would sort out any issues. This was completely incorrect. They do not have any staff in sydney and rely on "The police" or "cleaners" to sort out any issues. The same cleaners who cared so much that they spent 24 minutes servicing the property....

*Admitting guests without any agreement in place - then denying that they had done so. The guests had all the entry details and even my wifes number.... pull the other one mate.

* Low Return: We have an incredibly high occupancy due to BNB Dream placing our property on well below the market rate for the neighbourhood. Several requests to raise the rate fell on deaf ears, although we were assured they would do so. They have no understanding of suburbs, their value or comparator properties.

I'm horrified at how poor this group are.

Keep far away