While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have several British Masks. I still wear them when I go shopping, on public transport and when visiting crowded places. These masks fit; they have ample proprorions and are otherwise comfortabl... See more

Company replied

Rated 5 out of 5 stars

Really impressed by how these masks fit,the slight v-shape under the jawline gives them an extremely flattering look and very useful that they also can be used with a liner. I'm starting immu-suppress... See more

Rated 5 out of 5 stars

Absolutely wonderful customer service and a great product offering! (Beard masks) The perfect mask if you have beard. You can definitely see & feel that this is of high quality material & tha... See more

Company replied

Rated 5 out of 5 stars

Great product delivered very quickly. Good coverage, secure but doesn’t compress the beard. Thought the tie back would be inconvenient but it just becomes second nature and takes 3 seconds. Definitel... See more

Company replied

Company details

  1. Fashion Accessories Store

Information provided by various external sources

The British mask offers a range of face masks made from 100% Cotton with interchangeable filters.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

943 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome mask

Awesome mask. Great quality, very comfy, and does the trick for my beard..!

April 1, 2021
The British Mask logo

Reply from The British Mask

Hi Jon! So happy to hear this, thank you for shopping with us.

Advertisement
Rated 5 out of 5 stars

Amazing quality

Amazing quality! Easy to use! 1 pack contains 30 filters for such a great price! The customer service is amazing too thats one of the many reasons I always come back.

April 1, 2021
The British Mask logo

Reply from The British Mask

Hi Temoor! Amazing to hear this thank you for shopping with us.

Rated 5 out of 5 stars

Excellent quality

Excellent quality.
Just wish the ties were a bit longer to accommodate turban wearing Sikhs.

April 1, 2021
The British Mask logo

Reply from The British Mask

Hi Navindar! Thank you for shopping with us, and your lovely feedback.

Rated 2 out of 5 stars

The item arrived promptly but…

The item arrived promptly but unfortunately it shrunk when washed

March 29, 2021
The British Mask logo

Reply from The British Mask

Hi Martin! We are sorry to hear this, however clearly stated on the mask label and also on the website shrinking can occur when washing.

Advertisement
Rated 1 out of 5 stars

Poor quality work .

Poor quality work .. first one faulty thread came out sent a second as replacement and the same thing happens asked for a refund and they didn’t refund the postage .. in total poor quality products at too high a price .. informed them of this hopefully they will make some decent changes

March 28, 2021
The British Mask logo

Reply from The British Mask

Hi Richard! We are sorry to hear this about your order, we have refunded your postage for the order, you should receive this in a few working days to be deposited into your account.

Rated 5 out of 5 stars

"The British Mask"

Thanks to the team @ "The British Mask"...
Quality job guys.

March 26, 2021
The British Mask logo

Reply from The British Mask

Hi Tony! Amazing to hear thank you for shopping with us.

Rated 1 out of 5 stars

The mask is not big enough to go reach…

The mask is not big enough to go reach around the ears. You should make adjustable ear loops. We will be sending it back

March 25, 2021
The British Mask logo

Reply from The British Mask

Hi Mary! We are sorry you was not happy with your purchase, on our websites ear loops on the masks is stated.

Advertisement
Rated 3 out of 5 stars

Almost very good.

Very comfortable, no dreaded beard kink and my glasses don’t steam up! Unfortunately, I don’t think it’s very well made. After 4 days one of the ear loops came unstitched and there are many loose threads all along the seams. It’s a shame because after a long search I really thought I’d found ‘The One’. These are quality issues that hopefully won’t be too hard for them to fix because otherwise it’s a very good mask.

March 25, 2021
Unprompted review
The British Mask logo

Reply from The British Mask

Hi Giles! We are very sorry to hear this, please drop us an email so we can send you out a replacement mask for the inconvience, as this is a first this has happened.

Rated 2 out of 5 stars

Disappointing the masks are well made…

Disappointing the masks are well made but not usable until the loops round the ears are sewn and fitted This is a problem for me as lam elderly and unable to sew The ones I bought are not being used and still in the packaging

March 24, 2021
The British Mask logo

Reply from The British Mask

Hi Pauline! We are sorry to hear this and you had difficulty with our mask, there is in the description on our website when purchasing about each mask and does state that the masks are self tied masks.

Rated 5 out of 5 stars

Really good product

Really good product, highly recommended!

March 23, 2021
The British Mask logo

Reply from The British Mask

Amazing to hear this! Thank you so much for your feedback.

Advertisement
Rated 5 out of 5 stars

Actually comfy to wear

Actually comfy to wear. Might be ordering a few more!

March 21, 2021
The British Mask logo

Reply from The British Mask

Hi Rob! Amazing to hear this, thank you for purchasing with us.

Advertisement
Rated 4 out of 5 stars

Comfortable mask lacking nose bridge wire for spectacle wearers

The mask feels roomy and the ear loops work better than the usual elasticated ones. Very comfortable to wear and made of good quality material.

It lacks a wire at the nose bridge to stop spectacles steaming up but I was able to insert one in the hem without altering or damagin the mask and now it is perfect - the best I have.

March 18, 2021
The British Mask logo

Reply from The British Mask

Hi John! Amazing to hear you approve of the comfort and material, thank you for the feedback we appreciate this.

Rated 5 out of 5 stars

Bearded? Wear Glasses? This is the mask you need!

By far the best face mask I’ve bought. Covers my beard without leaving the annoying kinks in it like a regular mask. It’s much easier to breathe in and because of the material, it fits snugly under my glasses so I don’t get misted up. 10/10

March 17, 2021
The British Mask logo

Reply from The British Mask

Hi Shane! So happy to hear this, thank you for shopping with us and your lovely feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look