Thebunniestore Reviews 

70
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent material and craftsmanship. Many people appreciate the unique and beautiful designs, with items often fitting perfectly due to an accurate sizing chart. Reviewers also highlight the exceptional customer service, describing it as quick, helpful, and polite. However, some customers experienced issues with product quality, receiving items with damaged lace, broken zippers, or poor material. There were also concerns about unresponsive customer service, difficulties with returns for faulty items, and problems with order delivery and tracking, particularly for international shipments.

What people talk about most

Product

Customers express high satisfaction with the product, frequently praising its beautiful design, quality, and... See more

Quality

Users describe positive interactions with quality, often praising the beautiful designs, perfect sizing, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as wonderful,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw a skirt online that I loved but having never heard of this store, reach out to ask about sizing via email. They responded back quickly and the information was very helpful, and my skirt I got wa... See more

Rated 5 out of 5 stars

Can't recommend enough! Unfortunately, my package got lost, but their support was very helpful and replies quick. The issue was resolved and the dress came in the end. It fits perfectly, the material... See more

Rated 5 out of 5 stars

I saw Paloma Faith wearing the top on social media and immediately searched to find and but it. Love the top - one of my favourite clothing items I own. It’s one size but so stretchy and comfo... See more

Rated 5 out of 5 stars

The quality and cut of the corset shirt is great. I’m a fashion stylist and I am always looking for new and unique styles and the Bunnies store gave it to me! I received so many compliments from pe... See more


Company details

  1. Fashion Designer

Written by the company

The Bunnies' was born with half a heart in London and the other in Barcelona by two girls looking to pursue a dream. Our goal is to create a versatile brand, according to how you feel every day, and of course we encourage you to dare to try those looks that you never decide to wear because of what people will say. For us, the most important thing is that you, our beautiful Bunnies, find what you can't find in any regular store, easily and securely. In addition, we have a space to showcase new designers, giving them visibility and giving you the opportunity to fall in love with their pieces. If you are one of them please contact us (we're always open to new ideas). Don't hesitate to contact us if you have any questions you may have when choosing your size, knowing more about our products, materials, etc... You can contact us at any time at our email info@thebunniestore.com or on our instagram @thebunnies.store (We will try to respond within 24 hours)


Contact info

3.9

Great

TrustScore 4 out of 5

70 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(70)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy girlfriend

Everything wonderful, i now this brand by my girlfriend, she is crazy with the stuff you have. I bought the BLOSSOM Dress and the Boots C58 for her birthday, and was the best decision ever!!! She get crazy!! Thank you the bunnies 🙏🙏💥

April 13, 2023
Unprompted review
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Rated 1 out of 5 stars

Total Disappointment

Blazer 055 was as expected, but the rest of the purchase was a real disappointment. Top C39 fall apart the first time it was worn, while I was on the go! And Harness C9 had red spots from the corrosion of the metal buckle. Lastly, all the products had tags "Made in China", while a "small business in Spain"/ ethical fashion mentality is promoted.

April 3, 2023
Unprompted review
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Reply from Thebunniestore

Hi Lena,

Thank you for taking the time to leave us a review. We're very sorry to hear that you're not satisfied with two of your items. We understand how disappointing it can be to receive products that do not meet your expectations. We apologize for any inconvenience caused.

We would like to emphasize that we value our customers and their satisfaction is our top priority. We would have been happy to assist you in finding a satisfactory solution had you reached out to us. We always encourage our customers to contact us if they have any issues with their orders, as we are always happy to help.

Regarding the top C39, we believe it is a great piece and should not give you any problems. However, we understand that there may have been some quality issues sometimes. In this case you just have had to messaged us with pictures of the problem and we would have being more than happy to offer you an exchange or a refund.

Also we would like to take a moment to explain our brand and products to you. We are a company that operates from both Madrid and London, working with various brands that produce their items in Spain, Italy, and Asia. We have made this clear on our website, and we are proud to collaborate with these different brands and countries to bring you a unique and diverse selection of high-quality products.

We would also like to address your concerns regarding the origin of our products. It is important to note that just because a product is made in China does not mean it is of poor quality. We take great care in selecting and inspecting all of our items to ensure that they meet our high standards, and we stand behind the quality of our products.

However, we acknowledge that mistakes can happen, and we apologize if you have received an item that did not meet your expectations. We strive to provide our customers with the best possible service and product quality, and we are committed to resolving any issues that arise.

Thank you for choosing our brand, and we hope that this explanation has provided you with a better understanding of who we are and what we stand for. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

The Bunnies Team.

Rated 5 out of 5 stars

Truly exceeded my expectations

I recently purchased several gifts for my girlfriend from The Bunnies Store and I couldn't be happier with my experience. This online fashion store truly exceeded my expectations with their wide selection of stylish clothing, as well as their exceptional customer service. My order arrived quickly and was packaged with care. But what really stood out to me was the quality of the products. Each item was made with great attention to detail and craftsmanship, and my girlfriend absolutely loved everything I got her. The clothes were well-fitted and made with high-quality materials. Overall, I highly recommend The Bunnies Store for anyone looking for trendy and high-quality fashion items. Their selection is truly impressive and their customer service is top-notch that' why I'm taking my time to write this review. I'll definitely be shopping here again in the future!

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Verso top is fab

Perfect top, high quality and model fit to me so good. The bunnies girl was very kind and helped me with size doubt I had. Thanks a lot and really recommend the bunnies ❤️

February 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Im in love with this brand

Im in love with this brand. My purchase was delivered very quick and the items are amazing. Good quality and good service. I’ll get more staff for sure

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

HAPPY BUNNIE!!!!

very happy with my order, everything perfect, it arrived very fast, and I love it!!!!
I will definitely buy again ❤️

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Loves it

I love the look of the shop and the range of products is amazing. Excellent customer service, paying attention to all details. Highly recommended, they have the cutest pieces!

September 27, 2021
Unprompted review
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